Storage SME

Ampcus, Inc; Chicago (IL); Hybrid; USD 95,000 - 140,000; Full time

Job summary

Ampcus Inc. is seeking a Storage SME in Chicago, IL (Remote) to lead advanced storage administration and support across NetApp FAS/ONTAP environments. The role focuses on high availability, performance optimization, and ITIL-based service management within multi-vendor storage ecosystems.

The ideal candidate has 5-7 years of infrastructure storage experience, strong scripting skills in PowerShell, and proficiency with Windows and Linux administration. Occasional on-call rotation is expected.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• 5-7 years of experience in infrastructure and storage.
• Strong hands-on experience with NetApp ONTAP, NetApp FAS, AIQUM monitoring, SAN/NAS environments, Windows Server and Linux administration, EMC storage, and PowerShell.

Responsibilities

• Administer and support NetApp FAS systems and ONTAP environments.
• Provide advanced support for NAS and SAN architectures, including provisioning, zoning, and performance optimization.
• Manage EMC storage platforms and interoperable storage environments.
• Perform capacity planning, replication, backup integration, and disaster recovery setup.
• Use AIQUM for proactive monitoring, performance analysis, alerting, and reporting.
• Troubleshoot complex storage issues and implement performance tuning improvements.
• Maintain documentation for incidents, changes, and system configurations.

Skills

Advanced troubleshooting

Root cause analysis

Storage performance

AIQUM monitoring

Multi-platform environments

Communication

Documentation

On-call support

Education

Bachelor's degree in IT or related field

Tools

NetApp ONTAP

NetApp FAS

NetApp AIQUM

SAN/NAS storage

EMC storage

Windows Server

Linux (Red Hat)

PowerShell scripting

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Storage SME

Location(s): Chicago, IL (Remote)

Job Description

This position is responsible for advanced administration and support of enterprise storage. This role focuses on NetApp storage environments (FAS, ONTAP), multi-vendor storage platforms, and cross-platform system administration. The consultant ensures high availability, performance optimization, and operational excellence, while supporting ITIL-based service management processes.

Key Responsibilities

Storage & Infrastructure Management

• Administer and support NetApp FAS systems and NetApp ONTAP environments.
• Provide advanced support for NAS and SAN architectures, including provisioning, zoning, and performance optimization.
• Manage EMC storage platforms and interoperable storage environments.
• Perform capacity planning, replication, backup integration, and disaster recovery setup.
• Use NetApp Active IQ Unified Manager (AIQUM) for proactive monitoring, performance analysis, alerting, and reporting.
• Troubleshoot complex storage issues and implement performance tuning improvements

Identity & Authentication

• LDAP
• Integrate infrastructure systems with directory services and access control frameworks
• IT Service Management (ITSM).

Support ITIL processes including

• Incident Management - timely diagnosis and resolution of infrastructure incidents.
• Problem Management - root cause analysis and implementation of permanent fixes.
• Utilize ServiceNow ITSM for ticket tracking, workflow automation, and reporting.
• Maintain comprehensive documentation for incidents, changes, and system configurations.

Required Qualifications

• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
• 5-7 years of experience in infrastructure and storage.
• Strong hands-on experience with:
  • NetApp ONTAP and NetApp FAS
  • NetApp Active IQ Unified Manager (AIQUM) monitoring and analytics
  • SAN/NAS storage environments
  • Windows Server and Linux (Red Hat) administration
  • Experience supporting EMC storage systems
  • Proficiency with Microsoft PowerShell scripting

Preferred Qualifications

• Familiarity with ServiceNow ITSM platform and ITIL processes.
• Knowledge of enterprise authentication protocols (Kerberos, LDAP).
• NetApp Certified Professional (NCDA/NCIE)
• Microsoft Certified

Key Skills

• Advanced troubleshooting and root cause analysis.
• Strong knowledge of storage performance and monitoring tools (AIQUM).
• Ability to manage complex, multi-platform environments.
• Strong communication and documentation skills.
• Ability to work in high-availability, mission-critical environments.
• Participation in on-call rotation for critical infrastructure support.

Success Metrics

• Storage and system uptime and performance.
• Reduction of recurring issues through effective problem management.
• Efficient capacity and performance optimization using AIQUM insights.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

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