Storage Customer Service Representative

U-Haul International, Inc.; Spokane (WA); On-site; USD 23,598 - 26,174; Full time

Benefits offered by this job

Health insurance & Prescription plans

Paid holidays, vacation, and sick days

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Life insurance

$100 hiring bonus

$300 cash bonus upon certification

Job summary

U-Haul International, Inc. is looking for a friendly and motivated Storage Customer Service Representative in Spokane, WA. The role involves assisting customers, maintaining equipment, and ensuring a seamless rental experience. Candidates will benefit from immediate payment for interviews and bonuses upon certification.

The position includes responsibilities such as supporting facility operations, answering customer inquiries, and keeping storage units clean and secure. Additional training opportunities are provided through U-Haul’s education programs.

Qualifications

• Driver’s license needed and ability to maintain a clean driving record.
• Availability to work weekends and holidays is essential.

Responsibilities

• Support site manager with facility operations.
• Answer inquiries from customers.
• Show storage units and explain rental terms.
• Perform general property cleanup and minor repairs.
• Ensure vacant units are clean and secure.
• Participate in ongoing training through U-Haul University.

Skills

Driver’s license and a clean driving record

Ability to work on weekends and holidays

Job description

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Representative. As a Storage Customer Service Representative, you will work as part of a support team to be the face of U-Haul Company’s exceptional service…ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. Additionally, you will assist customers using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Our motto is 'Hire Fast, Pay Fast'. You can start today and get paid today! Schedule two hands‑on working interviews and get paid for each. We also offer a $100 hiring bonus. In addition, we offer a $300 cash bonus, paid upon completion of U‑Haul Equipment Inspection and Verification through our 1‑2‑3 Punch Certification Program at retail stores.

Benefits

• Opportunities for advancement
• Mindset App Reimbursement
• Health insurance & Prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24‑hour physician available for kids
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness / Group Accident Insurance
• Dave Ramsey’s SmartDollar Program

Responsibilities

• Support the site manager with facility operations.
• Answer phone inquiries from active and prospective customers.
• Show storage units, explain the terms of rental agreements and prepare rental contracts.
• Perform general routine property cleanup and minor repair work.
• Ensure that all vacant storage units are clean, dry, secure and available for new customers.
• Perform other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Qualifications

• Driver’s license and the ability to maintain a clean driving record.
• Available to work on weekends and holidays.

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts, machines, fumes or irritating chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

The work requires some physical exertion such as long periods both indoors and outdoors of remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.

Pay Range is: $17.13 - $19 Hourly

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available upon request for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need‑to‑know basis.