Storage Customer Service Representative

U-Haul; Burnsville (MN); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Vacation and sick days

401(k) Savings Plan

ESOP

Life insurance

Discounts on Apple products

Corporate wellness benefits

Job summary

U-Haul is seeking a friendly Storage Customer Service Representative in Burnsville, MN to assist customers, show storage units, explain rental terms, and dispatch equipment as part of a supportive team. You will help customers navigate rentals, drive day-to-day site operations, and participate in ongoing U-Haul education.

Join a team that emphasizes service excellence and offers on-the-job education, with eligible bonuses including a $100 hiring bonus and a $300 completion bonus upon program

Qualifications

• Excellent communication skills and ability to assist customers.
• Experience in customer service environments.
• Willingness to work weekends/holidays as needed.

Responsibilities

• Support the site manager with facility operations.
• Answer phone inquiries from active and prospective customers.
• Show storage units, explain rental terms and prepare contracts.
• Perform general routine property cleanup and minor repairs.
• Ensure vacant storage units are clean, dry, secure and ready for new customers.

Skills

Excellent communication

Customer service

Weekend availability

Phone inquiries

Job description

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Representative. As a Storage Customer Service Representative, you will work as part of a support team to be the face of U-Haul Company’s exceptional service…ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. Additionally, you will assist customers using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Our motto is 'Hire Fast, Pay Fast'. You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

U-Haul Offers

• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & Prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Dental & Vision Plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey’s SmartDollar Program

Storage Customer Service Representative Primary Responsibilities

• Support the site manager with facility operations.
• Answer phone inquiries from active and prospective customers.
• Show storage units, explain the terms of rental agreements and prepare rental contracts.
• Perform general routine property cleanup and minor repair work.
• Ensure that all vacant storage units are clean, dry, secure and available for new customers.
• Perform other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Storage Customer Service Representative Minimum Qualifications

• Driver’s license and the ability to maintain a clean driving record
• Excellent communication skills
• Available to work on weekends and holidays

Work Environment

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts, machines, fumes or irritating chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands

The work requires some physical exertion such as long periods both indoors and outdoors of remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.