Storage Customer Service Representative

U-Haul; Pasadena (TX); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Career stability

Opportunities for advancement

Health insurance & Prescription plans

Paid holidays, vacation, and sick days

401(k) Savings Plan

Life insurance

Dental & Vision Plans

Job summary

U-Haul is seeking a friendly Storage Customer Service Representative in Pasadena, TX, for a part-time role. You will greet customers, explain rental terms, show units, and process contracts while supporting the site manager and maintaining clean, secure storage spaces.

Strong communication and a willingness to work weekends/holidays are required; bilingual skills are a plus but not mandatory. U-Haul offers on-the-job education and comprehensive benefits when eligible.

Qualifications

• Driver’s license and clean driving record.
• Excellent communication skills and ability to engage customers.
• Available to work on weekends and holidays.

Responsibilities

• Assist site manager with facility operations.
• Answer phone inquiries from active and prospective customers.
• Show storage units, explain rental terms and prepare rental contracts.
• Ensure vacant storage units are clean, dry, secure and ready for new customers.
• Perform other duties as assigned.
• Participate in ongoing U-Haul education through U-Haul University.

Skills

Excellent communication skills

Weekend and holiday availability

Customer service oriented

Job description

PART TIME POSITION, BILINGUAL A PLUS BUT NOT REQUIRED

MUST BE A PEOPLE PERSON

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Representative. As a Storage Customer Service Representative, you will work as part of a support team to be the face of U-Haul Company’s exceptional service…ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. Additionally, you will assist customers using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

U-Haul Offers

• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & Prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Dental & Vision Plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey’s SmartDollar Program

Storage Customer Service Representative Primary Responsibilities

• Support the site manager with facility operations.
• Answer phone inquiries from active and prospective customers.
• Show storage units, explain the terms of rental agreements and prepare rental contracts.
• Ensure that all vacant storage units are clean, dry, secure and available for new customers.
• Perform other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Storage Customer Service Representative Minimum Qualifications

• Driver’s license and the ability to maintain a clean driving record
• Excellent communication skills
• Available to work on weekends and holidays

Work Environment

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts, machines, fumes or irritating chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands

The work requires some physical exertion such as long periods both indoors and outdoors of remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.