Stockroom Operations Lead, Global Flagship

Deckers Brands; New York (NY); On-site; Full time

Job summary

Deckers Brands seeks a Stock Lead for its UGG store in New York to manage stockroom operations and enhance customer experiences. Ideal candidates will have retail experience, a high school diploma, and strong communication skills to lead a successful team. Competitive pay and benefits are offered.

Benefits

Competitive pay

Employee discounts

Opportunities for growth

Qualifications

• One (1) to two (2) years of retail store experience preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee stockroom processing, product placement, and transfers.
• Train and develop stock associates, ensuring safety and efficiency.
• Manage inventory accuracy and customer charge sends.

Skills

Customer Service

Team Building

Organization

Education

High School Diploma

Tools

Microsoft Office

Job description

About UGG

At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Summary

Our Stockroom OperationsLeadsare critical to the success of our stores. As a StockLead,you’re the primary business owner ofthe stockroom, which means that you oversee the processing, product placement, and transfers of the store.It’s your job toinstillthe importance of maintaining a stockroomthat issafe and efficientso that our customers have the product they want when they want it.Youlead by example tomodelexceptionalstockroom standards andpromote apositiveand respectfulenvironment.You partner closely with your Store Managerto trainand developall stock associatesandempower your team members through encouragement, recognition, feedback.

Description

As an UGG Stock Lead,youmaintain stockroom area in whichall materials and products arereceived, stored,organized,picked, counted,monitored,and distributedin orderto meet the needs of the store.You maintain a neat and orderly stockroomand stockdesk whilepracticing and promotingsafety consciousness and security measures to deter theft.You’re responsible forensuring that all stock processes and policiesare understood by your team members and followed at all times.You strategically plan for new product arrivals and execute necessary adjustments.Youreceiveand verify shipments as they arriveandhandlediscrepancies so that inventory counts are current and accurate.You’re responsible for handling customer charge sends and store transfersofmerchandise between retail locations or distribution centers. Youcontrol any damaged merchandise or mis-mate inventory in accordance with company standards.In order to perform thesestock-specificduties, youareresponsibleforsecurely maintaininga key to the store.

In your role as a StockLead, you understand that your responsibilitiesextend beyond the back of house.You assist the Store Manager in achieving and exceeding the store’s fiscal business plan by helping to execute sales and productivity plans.Youhelp replenish and display product on the sales floor and organize it according to our Visual Merchandising standards. When working on the sales floor,provide the best possible customer service in accordance with our Service Training Program,greet customers as they enter the store, direct them to the appropriate products and areas, answer customer questions, and offer current product knowledge.You ensure you’repersonally available to customersand canidentifyandaddress theirneedsand questions. You maintain a positive,cheerful attitude with customers and team members and promote the store and brand image in all interactions.As an UGG Stock Associate, you understand that you are an integral part of a team andcooperate to meet the needs of the business.

Core Competencies

Asa successful Stock Lead,you know how to:

• Ensure the highest level of customer service possible as outlined in our Service Training Program

• Build engaged and empowered teamsthroughcommunication and recognition

• Communicate effectively with customers, team members, management, and corporate stakeholders

• Promote a positive and respectful work environment and respond to problem situations with professionalism

• Prioritize brand and product knowledge training in customer interactions

• Multi-task in a fast-paced environment

• Escalate any special customer requests regarding product or service to management

• Think critically to solve problems and approach challenges with agility

• Maintain knowledge of current trends and styles

Key Qualifications

• One (1) totwo(2) years of retailstoreexperience preferred.

• High School Diploma

• Excellent verbal and written communication skills and ability to convey the UGG and Deckers Brands Vision and Mission to your team members and customers

• Excellent team-building skills

• Excellent organizational skills and exceptional attention to detail

Additional Requirements

• Flexibility of schedule and hours to meet the needs of the business.

• Physical ability to stand for extended periods

• Proficient in Microsoft Office suite of tools and applications.

• Valid driver’s license.

As part of our UGG Family, you belong to more than a lifestyle company. From our corporate offices to our retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. We’re proud to offer a wide range of benefits to best recognize the important role each person plays in the Deckers Brands mission. You’ll discover many benefits of working at Deckers Brands including competitive pay, discounts, perks, global contests, as well as opportunities for growth and development.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

$18.50 - $23.50

The salary range posted reflects the minimum and maximum target for new hire salaries for this role this specific store location. Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.