Stock Manager, Outlet

Lovesac; Aurora (IL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid Time Off

Associate Discount

Job summary

Lovesac is seeking an Outlet Stock Manager to orchestrate inventory, shipments, and fulfillment on the sales floor in a fast-moving environment in Aurora, IL. You’ll balance operational excellence with customer-focused leadership, ensuring products are available, accurately stocked, and presented to maximize sales and the customer experience.

You’ll collaborate with store leadership and associates, maintain inventory accuracy, lead back-of-house processes, and support a safe, efficient operation

Qualifications

• 18 years of age or older.
• 3-5 years of experience in a retail, inventory, warehouse, fulfillment, or stock leadership role.
• Experience leading inventory, shipment, fulfillment, or product flow operations in a high-volume, fast-paced environment while coaching and directing others.
• Strong organizational and prioritization skills with the ability to manage multiple responsibilities and deliver results.
• Must regularly work during high-traffic and delivery periods, mornings, nights, weekends, holidays, and peak selling times to ensure you capitalize on inventory fulfillment.
• Ability to utilize technology to support inventory management, fulfillment, communication, and operational processes.
• Must be able to travel, as required by the Company in its sole discretion, to local stores, third-party vendors and for occasional meetings using various forms of transportation.
• Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property.
• Must be able to safely load, unload, stage, move, and assemble furniture products with or without assistance. Candidates must be able to lift up to 100 lbs. and to assemble and disassemble furniture while working on the selling floor.

Responsibilities

• Flex between operational and customer-facing responsibilities, always prioritizing exceptional customer service while actively assisting customers, sharing product knowledge, and driving sales when traffic, staffing, or business needs require.
• Partner with the sales team to ensure merchandise is accessible, customer orders are fulfilled accurately, and product availability is communicated effectively.
• Support the customer journey through efficient order preparation, pickup readiness, and inventory execution that enables exceptional service.
• Demonstrate product knowledge and reinforce Lovesac's commitment to creating a remarkable experience.
• Help maintain visual presentation standards by supporting merchandising updates, signage placement, floor sets, and product movement.
• Take ownership of your performance, operating with confidence, strong decision-making, and disciplined execution to meet and exceed sales goals and KPIs.
• Own inventory accuracy and product flow, ensuring merchandise is received, processed, organized, and available to support sales, fulfillment, and business goals.
• Lead shipment, stockroom, fulfillment, and customer pickup operations while maintaining a safe, organized, and efficient back-of-house environment.
• Monitor inventory discrepancies, conduct audits, and partner with leadership to quickly resolve issues and improve accuracy.
• Adapt to changing inventory levels and business priorities while delivering operational excellence.

Job description

Who We Are

Lovesac is a fast-growing, design-driven furniture brand on a mission to help people live more comfortably. We create innovative, adaptable furniture, like our iconic Sacs and endlessly customizable Sactionals, that’s built to evolve with our customers’ lives. Washable, reconfigurable, and here for life, our products deliver Total Comfort™ without compromising on style or sustainability. We’re ambitious, human-centered, and driven to win the right way. At Lovesac, we think big, move fast, and hold ourselves to high standards - what we call Top Ambition - while leading with care, empathy, and purpose - because Love Matters. We believe great results come from empowered teams, strong relationships, and a shared commitment to making a positive impact on our customers and each other.

Lovesac is a fast-growing, design-driven furniture brand on a mission to help people live more comfortably. We create innovative, adaptable furniture, like our iconic Sacs and endlessly customizable Sactionals, that’s built to evolve with our customers’ lives. Washable, reconfigurable, and here for life, our products deliver Total Comfort™ without compromising on style or sustainability. We’re ambitious, human-centered, and driven to win the right way. At Lovesac, we think big, move fast, and hold ourselves to high standards - what we call Top Ambition - while leading with care, empathy, and purpose - because Love Matters. We believe great results come from empowered teams, strong relationships, and a shared commitment to making a positive impact on our customers and each other.

Who You Are

As a Lovesac Outlet Stock Manager, you are energized by creating order in a fast-moving environment and ensuring products are available, organized, and ready for both our customers and team. You thrive balancing operations and sales, managing inventory, shipment processing, and fulfillment while remaining an active presence on the sales floor, engaging customers, supporting the team, and driving results with a customer-first mindset. You are highly organized, detail-oriented, and adaptable, confidently managing changing inventory levels, daily priorities, and evolving business needs. You take pride in maintaining accuracy, improving processes, and creating a safe, efficient, and well-run operation. You build strong relationships across the store, partnering closely with leadership and Associates to keep the business moving. Through accountability, teamwork, and a hands-on approach, you help create a seamless customer experience while supporting strong business results.

What You’ll Do

Sales & Customer Experience Leadership

• Flex between operational and customer-facing responsibilities, always prioritizing exceptional customer service while actively assisting customers, sharing product knowledge, and driving sales when traffic, staffing, or business needs require.
• Partner with the sales team to ensure merchandise is accessible, customer orders are fulfilled accurately, and product availability is communicated effectively.
• Support the customer journey through efficient order preparation, pickup readiness, and inventory execution that enables exceptional service.
• Demonstrate product knowledge and reinforce Lovesac's commitment to creating a remarkable experience.
• Help maintain compelling visual presentation standards by supporting merchandising updates, signage placement, floor sets, and product movement.
• Take ownership of your performance, operating with confidence, strong decision-making, and disciplined execution to consistently meet and exceed sales goals and KPIs.

Operational Excellence

• Support daily store operations, opening/closing, inventory, visual standards, and promotions, while upholding brand standards and using store systems and data to prioritize work and drive efficient, customer-focused execution.
• Own inventory accuracy and product flow, ensuring merchandise is received, processed, organized, and available to support sales, fulfillment, and business goals.
• Lead shipment, stockroom, fulfillment, and customer pickup operations while maintaining a safe, organized, and efficient back-of-house environment.
• Monitor inventory discrepancies, conduct audits, and partner with leadership to quickly resolve issues and improve accuracy.
• Adapt to changing inventory levels and business priorities while consistently delivering operational excellence.
• Deliver on brand standards, safety, and policies in a way that feels approachable and customer-first, while contributing to a positive team environment and protecting the business.
• Staying curious and flexible, you will take on additional priorities and special projects to keep the store, team, and brand continuing to grow

People & Culture Leadership

• Represent Lovesac’s values by contributing to an inclusive, respectful environment for all customers and teammates where belonging is real, diverse perspectives are valued, and everyone can do their best work.
• Show up with accountability, flexibility, and a willingness to learn, grow, and take feedback.
• Build authentic relationships through genuine connections and everyday interactions that strengthen brand awareness.
• Collaborate with Store Leadership, Retail Operations, and Supply Chain partners to solve challenges, improve execution, and drive continuous improvement.

Qualifications

Requirements:

• 18 years of age or older.
• 3-5 years of experience in a retail, inventory, warehouse, fulfillment, or stock leadership role.
• Experience leading inventory, shipment, fulfillment, or product flow operations in a high-volume, fast-paced environment while coaching and directing others.
• Strong organizational and prioritization skills with the ability to manage multiple responsibilities and deliver results.
• Must regularly work during high-traffic and delivery periods, mornings, nights, weekends, holidays, and peak selling times to ensure you capitalize on inventory fulfillment.
• Ability to utilize technology to support inventory management, fulfillment, communication, and operational processes.
• Must be able to travel, as required by the Company in its sole discretion, to local stores, third-party vendors and for occasional meetings using various forms of transportation.
• Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property. Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
• Must be able to safely load, unload, stage, move, and assemble furniture products with or without assistance. Candidates must be able to lift up to 100 lbs. and to assemble and disassemble furniture while working on the selling floor. Candidates must be able to safely operate pallet jacks, hand trucks, or other moving equipment.
• This position regularly requires moving objects (including medium to large furniture items) from a lower to a higher position or horizontally from position-to-position. This position constantly requires standing and/or walking for extended periods, up to 8 hours per shift. This position regularly requires the following actions lifting; pushing; pulling; bending; twisting; kneeling; reaching; stooping; crawling; and climbing.

Benefits

Financial Well-Being

• Performance Based Quarterly Bonus
• 401(k) with Company Match
• Basic Life/ADD, STD and LTD coverage
• Paid Parental Leave
• Paid Time Off
• Dependent care savings plan
• Commuter and parking plans
• Legal and ID Theft plans
• Pet Insurance
• Associate Discount

Physical Well-Being

• Medical, Dental and Vision Plans
• Health savings accounts
• Wellness and Gym Discounts

Social Well-Being

• Associate Resource Groups
• Lovesac Gives Back

Emotional & Mental Well-Being

• Employee Assistance Program (EAP)
• Teladoc Behavior (through medical coverage)

Associates will be eligible to receive up to 125 hours of paid time off within our fiscal calendar year. They will be paid 1 1/2 times their regular rate for any hours worked over 40 hours in a work week. In addition, they will be eligible to receive 8 paid company recognized holidays and will be paid 1 1/2 times their regular rate for any hours worked on these holidays. Eligibility and terms for all benefits listed are as outlined in Lovesac’s policy and plan documents.

Associate pay will vary based on factors such as location, qualifications, experience, skill level and competencies.

Our Lovesac Values

Core Values: Top Ambition, We All Win Together, Conscious Operations, Do Less and Do Best, Love Matters

Table-Stakes Values: Willing to Sweep Floors, Grit, Positive, Self-Aware, Self-Starting, Insatiable Learners, Transparency, Customer-Centric

Our Lovesac Core Competencies

• Builds Customer Centricity
• Drives Remark-able Results
• Collaborates Effectively
• Makes Good Decisions
• Demonstrates Self-Awareness

Lovesac is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, national origin, ethnicity, religion, sex, sexual orientation, gender (including gender-related identity, gender nonconformity, or status as a transgender or transsexual individual), pregnancy, age, national origin, marital status, physical or mental disability, military status, genetic information or any other characteristic protected by applicable law.

Lovesac is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates and employees with disabilities, protected medical conditions, and religious beliefs. If you need an accommodation during the application or interview process, please reach out to us at: [e-mail].

Non-New York City Applicants Only: To the extent permitted by law, conditional offers of employment will be contingent upon successful completion of a background check, including but not limited to education verification, employment history verification, reference checks, criminal history and motor vehicle history (if vehicle required). All qualified applicants with criminal histories will be considered in accordance with applicable local, state, and federal law.

Visit www.lovesac/careers.com to learn more about careers at Lovesac or stop in your local store https://www.lovesac.com/showroomlocator!