Assistant Manager, Outlet

Lovesac Company; Aurora (IL); On-site; USD 47,200 - 57,500; Full time

Benefits offered by this job

Performance Based Quarterly Bonus

401(k) with Company Match

Paid Time Off

Employee Assistance Program (EAP)

Job summary

Lovesac Outlet is seeking an Outlet Assistant Store Manager in Aurora, IL to lead from the floor, coach staff, and drive exceptional customer experiences in a fast-paced outlet environment.

You will balance sales leadership, inventory flow, fulfillment, and daily operations while delivering strong customer-focused results and maintaining a safe, organized store that supports brand standards.

Qualifications

• Minimum 2 years in retail management or customer service.
• Ability to work weekends, holidays, and nights during peak periods.
• Experience using store technology and CRM systems to assist customers.

Responsibilities

• Lead from the floor, coach associates, and maximize sales opportunities.
• Ensure customer journey from discovery to pickup with strong service.
• Balance inventory flow, merchandising, and daily store operations.

Skills

Customer service

Sales leadership

Team coaching

Inventory management

Operations execution

Communication

Education

High School

Tools

CRM systems

Pallet jacks & moving equipment

Job description

Job DetailsJob Location: Chicago Premium Outlets - Aurora, IL 60502Position Type: Full TimeEducation Level: High SchoolSalary Range: $22.69 - $27.65 HourlyTravel Percentage: Up to 25%Job Shift: AnyJob Category: RetailWho We Are:

Lovesac is a fast-growing, design-driven furniture brand on a mission to help people live more comfortably. We create innovative, adaptable furniture, like our iconic Sacs and endlessly customizable Sactionals, thats built to evolve with our customers lives. Washable, reconfigurable, and here for life, our products deliver Total Comfort0 without compromising on style or sustainability. Were ambitious, human-centered, and driven to win the right way. At Lovesac, we think big, move fast, and hold ourselves to high standardswhat we call Top Ambitionwhile leading with care, empathy, and purposebecause Love Matters. We believe great results come from empowered teams, strong relationships, and a shared commitment to making a positive impact on our customers and each other.

Who You Are:

As a Lovesac Outlet Assistant Store Manager, you are energized by delivering exceptional customer experiences, driving operational excellence, and supporting strong business results. You support the Store Manager by leading from the floor, inspiring the team to love our customers while balancing sales leadership, inventory flow, fulfillment, and daily operations in a fast-paced outlet environment.

You thrive where priorities shift, inventory moves quickly, and no two days are the same. With curiosity, agility, and a solution oriented mindset, you help keep the business running smoothly while supporting your team through change and ensuring the store remains safe, organized, and customer-ready.

You build strong partnerships, coach associates, and foster a culture rooted in accountability, collaboration, and trust. Whether stepping in to lead the store, supporting operational execution, coaching sales behaviors, or navigating ever-evolving inventory, you lead with confidence, embrace continuous improvement, and help deliver results the right wayeacuse we all win together.

What Youll Do:

Sales & Customer Experience Leadership

• Lead from the floor with energy and optimism, actively selling while coaching associates to maximize customer opportunities, drive conversion, build a healthy quote pipeline, and create lasting customer relationships that fuel repeat business and brand advocacy.
• Support the store manager in delivering a seamless customer journey from discovery to pickup, holding the team accountable for exceptional service, strong conversion, and inventory productivity while creating urgency around outlet opportunities and maximizing both on-hand and order-based assortment sales.
• Model expert product knowledge and selling behaviors, helping customers navigate changing assortments, limited-quantity opportunities, and value-driven solutions while delivering engaging brand experiences.
• Take ownership of your performance, operating with confidence, strong decision-making, and disciplined execution to consistently meet and exceed sales goals and KPIs, helping the store manager deliver strong operational and financial outcomes.

People & Culture Leadership

• Partner with the store manager to build and maintain a high-performing, people-first culture rooted in accountability, collaboration, adaptability, and growth.
• Represent Lovesacs values by influencing and contributing to an inclusive, respectful environment for all customers and teammates where belonging is real, diverse perspectives are valued, and everyone can do their best work.
• Show up with accountability, flexibility, and a willingness to learn, grow, and receive feedback.
• Support brand awareness and talent attraction efforts through community networking, relationship-building, and local outreach.
• Address team challenges proactively through coaching in the moment, providing feedback, in partnership with leadership and People partners, helping maintain a positive, respectful, and high-performing culture.

Operational Excellence

• Support day-to-day store operations by balancing scheduling, merchandising, inventory flow, fulfillment, shipments, and technology to deliver exceptional customer experiences and strong business results.
• Partner with the store manager and stock supervisor to drive inventory accuracy, product flow, shipment, fulfillment, and stockroom operationsnsuring merchandise is received, processed, stored, and moved efficiently while maintaining a safe, organized, and customer-ready environment that supports availability, sell-through, and changing business needs.
• Help bring the Lovesac brand to life through visual merchandising, signage, and in-store presentation, ensuring customers can easily shop changing assortments and outlet-specific opportunities.
• Embrace change with curiosity and agility, supporting new initiatives, special projects, and continuous improvement efforts that help the store, team, and business grow.
• Serve as the leader on duty as needed, confidently stepping in to lead the business, make decisions, and ensure a seamless store experience in the Store Manager's absence.

QualificationsRequirements:

• 18 years of age or older.
• Minimum of 2 years of experience in a retail management or customer service role.
• Must regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights, to ensure you capitalize on demand, outperform goals, and maximize your earnings.
• Able to effectively utilize technology for sales and customer support including demonstrating products, assisting customers and utilizing internal CRM systems to enhance customer experience and drive future outreach.
• Must be able to travel, as required by the Company in its sole discretion, to local stores, third-party vendors and for occasional meetings using various forms of transportation.
• Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property. Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
• Must be able to safely load, unload, stage, move, and assemble furniture products with or withoutassistance.Candidates must be able to lift up to 100lbs.and to assemble and disassemble furniture while working on the selling floor.Candidates must be able to safelyoperatepallet jacks, hand trucks, or other moving equipment.
• This position regularly requires moving objects (including medium to large furniture items) from a lower to a higher position or horizontally from position-to-position. This position constantly requires standing and/or walking for extended periods, up to 8 hours per shift. This position regularly requires the following actions lifting; pushing; pulling; bending; twisting; kneeling; reaching; stooping; crawling; and climbing.

Benefits

Financial Well-Being

• Performance Based Quarterly Bonus
• 401(k) with Company Match
• Basic Life/ADD, STD and LTD coverage
• Paid Parental Leave
• Paid Time Off
• Dependent care savings plan
• Commuter and parking plans
• Legal and ID Theft plans
• Pet Insurance
• Associate Discount

Physical Well-Being

• Medical, Dental and Vision Plans
• Health savings accounts
• Wellness and Gym Discounts

Social Well-Being

• Associate Resource Groups
• Lovesac Gives Back

Emotional & Mental Well-Being

• Employee Assistance Program (EAP)
• Teladoc Behavior (through medical coverage)

Associates will be eligible to receive up to 125 hours of paid time off within our fiscal calendar year. They will be paid 1 1/2 times their regular rate for any hours worked over 40 hours in a work week. In addition, they will be eligible to receive 8 paid company recognized holidays and will be paid 1 1/2 times their regular rate for any hours worked on these holidays. Eligibility and terms for all benefits listed are as outlined in Lovesacs policy and plan documents.

Associate pay will vary based on factors such as location, qualifications, experience, skill level and competencies.

Our Lovesac Values:

Core Values: Top Ambition, We All Win Together, Conscious Operations, Do Less and Do Best, Love Matters

Table-Stakes Values: Willing to Sweep Floors, Grit, Positive, Self-Aware, Self-Starting, Insatiable Learners, Transparency, Customer-Centric

Our Lovesac Core Competencies:

• Builds Customer Centricity
• Drives Remark-able Results
• Collaborates Effectively
• Makes Good Decisions
• Demonstrates Self-Awareness

Lovesac is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, national origin, ethnicity, religion, sex, sexual orientation, gender (including gender-related identity, gender nonconformity, or status as a transgender or transsexual individual), pregnancy, age, national origin, marital status, physical or mental disability, military status, genetic information or any other characteristic protected by applicable law.

Lovesac is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates and employees with disabilities, protected medical conditions, and religious beliefs. If you need an accommodation during the application or interview process, please reach out to us at: [e-mail].

Non-New York City Applicants Only: To the extent permitted by law, conditional offers of employment will be contingent upon successful completion of a background check, including but not limited to education verification, employment history verification, reference checks, criminal history and motor vehicle history (if vehicle required). All qualified applicants with criminal histories will be considered in accordance with applicable local, state, and federal law.

Visit www.lovesac/careers.com to learn more about careers at Lovesac or stop in your local store https://www.lovesac.com/showroomlocator!