(STL) Airport Supervisor

unitedgroundexpressexternal; Missouri; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flight privileges for family

Discount program for flights

Vacation, sick time, holidays

Medical plan options

401(k)

Paid training

Parking or transportation assistance

Annual incentive plan

Job summary

United Ground Express seeks a Supervisor at STL to support the General Manager with daily operations, service, and team performance. You will foster a welcoming environment for colleagues and travelers, delivering airline-friendly service.

Responsibilities include supervising station operations, budgeting, staffing, safety, and vendor relations, while coaching staff to meet goals. Flexibility to work varied shifts and hours is required, with travel and irregular operations considered.

Qualifications

• Ability to manage airport operations independently.
• Work in a dynamic, fast paced operational environment.
• Strong leadership and customer service focus.
• Flexible to work all shifts, including holidays and weekends.
• Previous supervisory experience required.
• Cross utilized experience (Above the Wing/Below the Wing) preferred.
• Strong communication and interpersonal skills.
• Ability to lift 70lbs and stand for extended periods.
• Commitment to safety and compliance standards.

Responsibilities

• Oversee day-to-day station operations and financial performance.
• Monitor performance against plan and initiate corrective actions.
• Ensure safety requirements and security responsibilities are met.
• Set a positive example for the station team and customer service.
• Coach and direct staff to achieve operational goals.
• Manage station budget, staffing forecasts and resources.
• Maintain station facilities, equipment, and appearance standards.
• Maintain relationships with authorities, vendors and internal divisions.
• Provide remote support for other functions as needed.
• Work beyond scheduled times during irregular operations.

Skills

Airport operations

Dynamic environment

Leadership

Communication

Problem-solving

Organization

Flexibility

Shift flexibility

Supervisory experience

Cross-utilized experience

Service orientation

Job description

What to expect:

As the Supervisor, you will assist the General Manager with day-to-day operations, service, financial and team performance. Most importantly, you willcreate a great place to work for the team, a welcoming environment for our customers, and ensure delivery of United’s flyer friendly service.

How you will make an impact:

• Responsible for day-to-day operational and financial performance of assigned station, monitoring performance against plan and initiating corrective actions to improve results.
• Ensures compliance with safety requirements, including security checkpoint and GSC responsibilities.
• Sets a positive example for station team to ensure excellent customer service.
• Responsible for maintaining a positive work environment, strong employee relations, and collaborative relationships.
• Solicits customer feedback to understand customer needs and opportunities to improve their travel experience.
• Demonstrates a calm demeanor during periods of high volume or irregular operations.
• Provides coaching and direction to the station team to achieve operational goals.
• Manages the station budget, staffing forecasts and resource requirements.
• Responsible for maintaining station facilities, equipment, and professional appearance standards for all UGE employees.
• Responsible for compliance with Station controls and Internal Audit standards.
• Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA/TSA/CBP)/internal divisions.
• Manage vendor service contracts as required.
• Provide remote support for other UGE functions as needed.
• Willingness and ability to work beyond scheduled times due to irregular operations and/or business need.

What you will bring:

Required Experience, Qualifications & Skills:

• Ability to manage airport operations independently
• Ability to work in a dynamic, fast paced operational environment
• Analytical thinking, goal-directed leadership and service-oriented performance
• Strong communication and interpersonal skills
• Strong problem-solving skills and drive for excellence
• Organization and planning skills
• Strong leadership skills, with the ability to motivate and coach others
• Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
• Previous service or operational experience required
• Cross utilized experience (Above the Wing/Below the Wing) required
• Previous supervisory experience required

Total Rewards:

Salary will be competitive and commensurate with experience.

• Flight privileges: Our employees and their families can fly anywhere in the world on stand-by across United Airlines’ amazing global network.
• Discount Program: 20% off for flight tickets with United Airlines
• Vacation, Sick Time, and Floating Holidays
• Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance
• Flexible Spending Accounts, Long Term Disability,
• 401(k)
• Paid Training
• Paid parking or transportation assistance
• Participation in the UGE annual incentive plan

ADA Specifications

• Ability to communicate and interact with others in the English language, both oral and written
• Ability to operate a computer to enter and retrieve data
• Ability to utilize radio equipment for communications
• Ability to lift 70lbs on a consistent basis
• Requires ability to sit, stand and walk for extended periods of time
• Ability to pass all pre-screening clearances applicable to position qualifications

UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBTQ

United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.

STL LAMBERT-ST. LOUIS INTERNATIONAL AIRPORT