STL 9502

CVS Health; Hemet (CA); On-site; USD 52,000 - 72,000; Full time

Job summary

CVS Health Store Team Leader (STL) role at CVS Health, a single-unit retail leader responsible for leading the team to deliver operational and service excellence. You will manage, inspire, and coach front-store staff while ensuring adherence to SOPs and heart-at-work values.

The STL partners with pharmacy teams, schedules in advance, focuses on talent development, safety, and performance, and acts as an ambassador for CVS Health in the community.

Qualifications

• Must be 18 years of age.
• Completion of all required training for current role within required timeframe.
• High school diploma or general equivalent development (GED).
• 1-3 years of prior relevant work experience.

Responsibilities

• Cultivate and maintain a healthy talent pipeline, including oversight of front store and cross-trained colleague performance and development.
• Ensure appropriate staffing to operate store by scheduling to demand and publishing schedules three weeks in advance.
• Improve store performance measures by coaching colleagues and addressing barriers to operation.
• Maintain a safe and high-quality working environment compliant with regulatory and company standards.
• Oversee timely and quality training of front store and cross-trained colleagues.
• Conduct regular check-ins with direct reports to track business goals and engage the team.
• Foster a OneTeam mentality and collaborate with Rx DL, Pharmacy Manager, and other in-store teams.
• Partner with FS DL to establish store priorities and new initiatives.
• Act as an ambassador for CVS Health through professional behaviors and community engagement.

Skills

Leadership

Coaching

Scheduling

Staffing

Communication

Education

High school diploma or GED

Job description

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary:

At CVS Health, we are focused on transforming health care for our customers, and on making our company a great place to work. We help people navigate the health care system - and their personal health care - by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart, every day. Our retail Store Team Leaders play a critical role in building and leading teams to consistently deliver on our brand promise.

As a CVS Health Store Team Leader (STL), you will be a single-unit retail leader responsible for leading your team to achieve operational and service excellence. The STL will achieve success through managing, inspiring and coaching their direct reports, consisting of Front Store (FS) crew and FS management positions. The STL will lead the store team through effective communication, consistent application of SOPs and best practices, provisioning of appropriate support to all departments, and scheduling to the needs of the business. A model for all, the STL will demonstrate CVS Health’s Heart At Work behaviors, HelpingWithHeart Actions, and will lead their team to do the same.

Primary Roles and Responsibilities:

To successfully operate their retail location, the Store Team Leader is specifically responsible to:

• Cultivate and maintain a healthy talent pipeline, including oversight of front store and cross-trained colleague performance and development, contributing to career progression, involving hiring, training, performance management, and where required, termination of employment

• Ensure appropriate staffing to operate store successfully by scheduling to demand, consistently creating and publishing the schedule 3 weeks in advance, and maintaining financial stewardship of store labor spending

• Improve store performance measures (sales, service, loyalty, shrink, compliance, etc.) by coaching colleagues and working within the #OneTeam dynamic to identify and address barriers to operation

• Maintain a safe and high-quality working environment that complies with all regulatory and company standards

• Oversee timely and quality training of front store and cross-trained colleagues

• Conduct regular check-ins with all direct reports to track business goals and maintain team engagement

• Maintain a strong working relationship with Rx DL, Pharmacy Manager, pharmacy team and any other in-store teams (e.g., Minute Clinic, etc.) to foster a #OneTeam mentality and support a holistic total store staffing pipeline

• Partner with FS DL to establish store priorities, implement new initiatives, and engage all colleagues

• Act as an ambassador for CVS Health through professional behaviors and positive engagement within the community

objects to and from, including overhead lifting

• Ability to stand and walk for an extended amount of time

Education:

• High school diploma or general equivalent education (GED)

Required Qualifications:

• Must be 18 years of age
• Completion of all required training for current role within required timeframe
• High school diploma or general equivalent development (GED)
• 1-3 years of prior relevant work experience