Stewardship Officer

The Society of St. Vincent de Paul - Phoenix; Phoenix (AZ); On-site; USD 48,000 - 64,000; Full time

Job summary

The Stewardship Officer at The Society of St. Vincent de Paul - Phoenix is primarily responsible for implementing and recording donor stewardship efforts to build a deeper relationship with donors with the goal of increasing donor retention and the possibility of elevating donors to the major giving level.

Specific duties include communicating with donors, maintaining donor portfolios, reinvading lapsed donors, and collaborating with marketing to enhance the donor journey while managing the

Qualifications

• Experience in donor relations or stewardship.
• Ability to learn Salesforce and MS Office tools.
• Strong written and verbal communication skills.
• Flexible schedule for evenings or weekends.
• 1.5+ years of related experience if no Associates degree.

Responsibilities

• Call donors to thank them and engage in conversation to strengthen donor relationships.
• Communicate with Mid/Major donors via phone, email, visits to develop relationships and a stewardship portfolio.
• Reinstate lapsed donors and pursue ongoing donor engagement.
• Oversee Cornerstone Circle monthly giving program (approx. 2K donors).
• Prepare and maintain accurate monthly donor reports.

Skills

Donor relations

Written and verbal communication

Salesforce familiarity

MS Office proficiency

Detail oriented

Flexible scheduling

Education

1.5+ years related experience

Tools

Salesforce

MS Office

Job description

Reports To: Manager, Donor Relations & Stewardship

FLSA Status: Exempt

Job Summary:

The Stewardship Officer is primarily responsible for implementing and recording donor stewardship efforts to build a deeper relationship with donors with the goal of increasing donor retention and the possibility of elevating donors to the major giving level.

Specific Duties:

• Call donors to thank them for their gift and engage in conversation to build a strong relationship between the donor and SVdP
• Communicate regularly via phone, email, visits, tours, etc. with existing Mid/Major donors to develop relationships and build a stewardship portfolio for donor management and potential major gift opportunities
• Implement efforts to reinstate lapsed donors
• Perform any other duties assigned by Manager, Legacy & Gift Planning
• Oversee our Cornerstone Circle (monthly giving programestimated2Kdonors)
• In-office tasks(80% of time)include Writing birthday cards, Valentine/Thanksgiving/Christmas cards, new monthly giving letter/call, thank you cards, supporting other monthly needand supporting in office staff with inbound calls.
• Keeping an accurate monthly donor report as people join/leave Cornerstone.
• Out of-office tasks(20% of time)giving campus tours, meeting donors for "virtual tours"and other such as Check-in Meetings, serving alongside them in our programs,(etc).
• Partnership with marketing to create new ways for people to join our Cornerstone circle. Have worked closely with her to ensure a smooth "donor's journey" for monthlies in our new platform.
• Answering inbox, design holiday/birthday cards, help Office Manager with larger scale development tasks, attending team meetings, etc

Desired Skills/Abilities:

• Highly detailed and organized.
• A strong desire to engage with internal and external stakeholders. Ability to find ways to serve stakeholders and "get to yes."
• Proficient and/or able to learn database administration (Salesforce), MS Office tools, and standard office equipment (copiers, printers, etc.).
• Strong written and verbal communication skills.
• Adaptability and perseverance.
• Flexible schedule and ability to manage/organize events that may be at nights or on weekends (in uncommon instances).

Education and Experience Requirements:

• In lieu of an Associates degree, 1.5+ years of directly related experience in the field or function may be considered.
• Relevance matters: Experience must align with the knowledge, skills, and competencies typically gained through a degree.
• Progressive responsibility: Experience that shows increasing levels of responsibility and complexity is often favored.

Other Requirements:

• Ability to work in an office setting (sitting and/or standing), reach, and lift up to 20 pounds are required for this position.
• Reliable transportation to fulfill local travel requirements.

The Society of St. Vincent de Paul is dedicated to feeding, clothing, housing, and healing individuals and families in our community who have nowhere else to turn for help. As important, SVdP provides meaningful opportunities for volunteers to serve their neighbors in need with love and compassion.

As an employer, the Society of St. Vincent de Paul knows the importance of exceeding the expectation of being an “equal opportunity employer”. As an organization, we are actively seeking to build a diverse and inclusive team with a wide range of backgrounds, perspectives, and skills to support the incredible diversity of the guests we serve within St. Vincent de Paul. SVdP does not discriminate based upon race, ethnicity, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a veteran, status as an individual with a disability, and any other characteristics.

Equal Opportunity Employer including disability and vets