Volunteer Manager

District Council of Madison Inc., Society of St. Vincent de Paul

Madison (WI)

On-site

USD 55,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, and vision insurance

Employer-paid long-term disability

Term life insurance

401(k) retirement savings plan

Employee assistance program

Generous paid time off

Job summary

District Council of Madison Inc., Society of St. Vincent de Paul Madison, Wisconsin, United States is seeking a Volunteer Manager to lead and grow a 600-strong volunteer team across Food Pantry, Charitable Pharmacy, and community programs.

You will recruit, onboard, and retain volunteers, coordinate training, and collaborate with schools, churches, and partners to expand impact while upholding SVdP’s values of dignity and respect.

Qualifications

Bachelor’s degree in human services or related field is required or equivalent experience.
2-3 years coordinating volunteers, programs, or customer service operations.
Valid driver’s license required.

Responsibilities

Lead recruitment, onboarding, scheduling, engagement, retention, and recognition of volunteers.
Coordinate ~600 volunteers annually and serve as primary ambassador for volunteer engagement.
Develop procedures and best practices to support volunteer engagement and represent SVdP at community events.

Skills

Volunteer coordination

Event planning

Database management

Communication

Scheduling

Education

Bachelor’s degree in human services or related field

Tools

Microsoft Office Suite

Google Workspace

Volunteer management software

Scheduling software

Job description

Volunteer Manager

District Council of Madison Inc., Society of St. Vincent de Paul Madison, Wisconsin, United States

About this position

Are you a natural relationship-builder who loves connecting people with meaningful opportunities to give back? The Society of St. Vincent de Paul is looking for a Volunteer Manager to lead, inspire, and grow our team of over 600 annual volunteers in Madison, WI. In this key role at the Middlecamp Center for Vincentian Charity, you’ll serve as the heart of our volunteer operations—ensuring our Food Pantry, Charitable Pharmacy, and community programs run smoothly while serving our neighbors with dignity, compassion, and respect. If you’re an organized leader who thrives in a mission-driven environment, we’d love to welcome you to our team!

JOB SUMMARY:

The Volunteer Manager leads the recruitment, onboarding, scheduling, engagement, retention, and recognition of volunteers supporting the Middlecamp Center for Vincentian Charity (MCVC). This position is responsible for developing a high-quality volunteer experience while ensuring sufficient volunteer support for the Food Pantry, Charitable Pharmacy, Lockers Program, and other community service initiatives.

Working collaboratively with the Associate Director of Client Services, community organizations, educational institutions, businesses, and volunteers, the Volunteer Manager develops meaningful volunteer opportunities that advance the Society of St. Vincent de Paul’s mission of serving neighbors with dignity, compassion, and respect.

The Volunteer Manager coordinates approximately 600 volunteers annually and serves as the primary ambassador for volunteer engagement throughout the organization.

KEY ACCOUNTABILITIES:

Maintaining sufficient volunteer staffing to support operational needs
Recruiting and retaining an engaged volunteer workforce
Delivering a positive volunteer experience from onboarding through recognition
Ensuring accurate volunteer records and reporting
Achieving 100% completion of required volunteer training
Developing strong community partnerships that increase volunteer participation
Supporting organizational goals through continuous improvement of volunteer engagement strategies

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Lead all aspects of the volunteer lifecycle including recruitment, screening, onboarding, scheduling, engagement, recognition, and offboarding
Coordinate approximately 600 volunteers annually
Develop procedures and best practices that support volunteer engagement
Evaluate volunteer program effectiveness and recommend continuous improvements
Foster an inclusive, welcoming, and mission-centered volunteer culture

Volunteer Scheduling and Operations

Collaborate with department leaders to identify volunteer needs
Balance volunteer availability with operational priorities
Adjust schedules as organizational needs change
Assist with client services when volunteer coverage is insufficient
Identify, develop, and implement creative volunteer recruitment strategies to attract and retain adequate volunteer numbers to maintain efficient operations
Build partnerships with: Schools and universities (e.g. Edgewood College, Madison College, and UW Madison), Churches, Community organizations, Corporate partners, Civic organizations
Represent SVDP at volunteer fairs and community outreach events
Develop new volunteer pipelines that support organizational growth
Promote volunteer opportunities through community engagement initiatives

Volunteer Onboarding and Training

Process volunteer applications in a timely manner
Coordinate volunteer interviews and placement
Ensure completion of safeguarding training
Coordinate required background checks
Provide technical assistance throughout the onboarding process
Educate volunteers regarding the mission, values, and services of SVdP

Volunteer Engagement and Retention

Develop initiatives that increase volunteer satisfaction and retention
Analyze volunteer engagement data and identify trends
Coordinate volunteer appreciation and recognition events
Publish volunteer newsletters and communications
Address volunteer concerns promptly and professionally
Foster meaningful volunteer experiences that encourage long-term involvement

Database and Records Management

Ensure documentation is complete and accurate

Community Partnerships

Build collaborative relationships with businesses, schools, churches, and community organizations
Educate community partners regarding SVdP’s mission and services
Serve as an ambassador for volunteer engagement throughout Dane County

Compliance

Ensure volunteer records remain accurate and confidential
Coordinate required background screenings
Ensure safeguarding training compliance
Maintain compliance with organizational policies and applicable laws

Perform other duties as assigned to support organizational operations

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position

Salary Information

Requirements

MINIMUM QUALIFICATIONS:

Education: Bachelor’s degree in human services or related field. Equivalent experience may be considered.

Experience:

Minimum 2-3 years of experience coordinating volunteers, employees, community programs, or customer service operations
Experience planning events or coordinating projects
Experience maintaining databases and records
Strong organizational and communication skills

Licenses/Certificates: Valid driver's license required

Technology/Equipment:

Proficiency in Microsoft Office Suite
Google Workspace
Volunteer management software or databases
Scheduling software

PREFERRED QUALIFICATIONS:

Experience working within a nonprofit organization
Experience managing large groups of volunteersExperience building community partnerships
Experience with volunteer management systems

PHYSICAL AND MENTAL DEMANDS/QUALIFICATIONS:

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. While performing the duties of this job:

The employee is frequently required to stand, walk, talk and hear, and use hands to finger, handle, or touch objects, tools, or controls.
The employee must regularly lift and/or move up to 20 pounds without assistance, and occasionally lift/move up to 50lbs with assistance.
Travel between work areas and community locations.
The employee must be able to follow instructions and work autonomously on assigned job duties
The employee must have a valid driver's license
This position regularly works outdoors in all types of weather conditions
Work independently while managing multiple priorities

WORKING ENVIRONMENT:

Work is performed in office, warehouse, food pantry, and community settings. The food pantry and warehouse working environment may contain dust, debris, or allergens commonly associated with all manner of donated goods. Certain areas of the warehouse are only partially climate-controlled.

NON-DISCRIMINATION POLICY:

The District Council of Madison, Inc., Society of St. Vincent de Paul does not and shall not discriminate in our employment, services and volunteerism on the basis of age, race, color, disability, marital status, sex, sexual orientation, national origin, ancestry, arrest record, conviction record, military service, or use or nonuse of lawful products off the employer’s premises during non working hours, or any characteristic protected by applicable local, state and federal law. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers and vendors. Although the District Council of Madison, Inc., Society of St. Vincent de Paul does not generally consider religion in either hiring or the services it provides, because we are a Catholic charity, requiring liaison with the Catholic Church and its members, certain positions involving such liaisons are reserved for members of the Catholic Church. The District Council of Madison, Inc., Society of St. Vincent de Paul reserves the right to consider whether the conduct reflected in a criminal conviction demonstrates an incompatibility with the responsibilities of the specific job for which an applicant is applying

EQUITY:

St. Vincent de Paul has a vision for a deeply inclusive environment for our membership, staff, and volunteers. To foster a culture of belonging while providing equitable service delivery above and beyond Equal Opportunity requirements, SVdP candidates must be committed to cultural competency growth and work within diverse teams. SVdP is an Equal Opportunity Employer.