Stewarding Supervisor

JACK Entertainment LLC; North Randall (OH); On-site; USD 48,000 - 64,000; Full time

Job summary

JACK Entertainment LLC seeks a Stewarding Supervisor to lead a 20+ hourly stewarding team and uphold health, safety, and cleanliness standards across food and beverage areas. You will role model service behaviors, recognize staff, and drive an upbeat environment that delights guests.

The role requires strong supervision experience, independent work style, and ability to manage schedules and disciplinary actions while maintaining cost controls.

Qualifications

• Must be able to work independently and remain self-directed.
• Ability to stand/walk for long periods and lift up to 50 lbs.
• Experience supervising a stewarding or cleaning team preferred.
• Excellent interpersonal and guest service skills required.
• Must read, write and speak English; 21+ years old.

Responsibilities

• Supervise stewarding staff and ensure cleanliness of kitchens, bars, and service areas.
• Create cleaning schedules based on F&B requests and operational needs.
• Spend most time on the floor with some administrative duties.
• Interview, train and select team members; address grievances promptly.
• Monitor inventory, enforce safety policies, and uphold quality standards.
• Maintain cost controls and weekly stock inspections of linens and supplies.
• Promote a positive, energetic work environment and staff morale.

Skills

Independent work

Self-motivated

Physical stamina

Decision making under pressure

Multitasking

Team leadership

Clear communication

Education

High School Diploma or GED

2+ years supervisory experience

Tools

Computer

Office equipment

Job description

The Stewarding Supervisor assists in providing a superior gaming experience by ensuring all Stewarding functions are executed. Supervises a staff of 20+ hourly stewarding team members. Must ensure all health and safety regulations are adhered to. The Stewarding Supervisor is expected to role model the set service behaviors, engage the team by providing recognition and development opportunities and create an upbeat and positive environment. Members of the supervisory team are expected to constantly strive to delight our guests, exceeding their expectations through exceptional service and cleanliness.

Essential Functions

• Supervises stewarding staff, using a hands-on approach to ensure our food and beverage areas are cleaned and maintained on a regular basis (includes, but not limited to, kitchens, bars, bar wells, service areas, storage rooms, refrigerators and freezers).
• Utilizing frequency requests from F&B Managers, creates a cleaning schedule to ensure all pieces of equipment are cleaned as needed for functional use.
• Expected to spend 90% of the day on the floor and 10% of the day on administrative duties.
• Responsible for interviewing, training, and selecting employees for the team
• Respond to and handle employee complaints (grievances) in a timely and efficient manner
• Recommend or take appropriate action when administering disciplinary processes in accordance with established policies and procedures
• Responsible for planning, supervising and monitoring the work of the team members in assigned area(s)
• Counsel, guide, and instruct personnel in the proper performance duties
• Create an environment which is fun and exciting to work in and is directly responsible for the morale of the Stewarding employees
• Assign projects when necessary
• Inspect the floors, food and beverage areas, and public areas in order to ensure work is being done – and follow up on any areas needing attention promptly
• Check on key control to make sure all keys are accounted for daily
• Monitor the cleanliness and neatness of the main storage room daily
• Maintain cost control and budget guidelines by conducting weekly inventories and inspections of linens, chemicals, equipment and supplies.
• Must be able to assess guest needs.
• Ability to uphold and demonstrate the highest level of integrity in all situations.
• Must have knowledge of all the following Steward tasks:
• Prepares tableware for washing, i.e., scrapes plates, pre-soak silver, places all items to be washed in their proper rack.
• Setting up dishwashing machine, i.e., drains closed, tanks filled temperatures at correct level, detergents at proper level.
• Washes dishes, and then stacks and stores china in appropriate kitchen area.
• Thoroughly cleans dishwashing equipment and working areas.
• Collects all soiled pots, wash and restacks cleaned pots on shelves.
• Responsible for all removal of garbage, refuse, and food waste.
• Degreasing and cleaning of cooking equipment to include, but not limited to, stoves, grills, ovens, griddles, fryers, and slicers.
• Replace and remove all fryer oil
• Mops and sweeps floors.
• Washes walls and ceiling tiles.
• Sanitizes all cooking equipment.
• Adheres to all regulatory, company and department policies and procedures.

Knowledge, Skills & Abilities

• Must be able to work independently.
• Highly motivated and self-directed.
• Must be able to sit, stand or walk for long periods of time (8 hours).
• Must be able to respond calmly and make rational decisions when handling employee conflicts.
• Must demonstrate the ability to calmly handle stressful situations as they arise.
• Must have basic knowledge of casino cleaning, floor care, and knowledge of various equipment.
• Some knowledge of proper chemical usage preferred.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
• Respond to visual and aural cues.
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.
• Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
• Ability to speak distinctly and persuasively.
• Must be able to read, write, speak, and understand English
• Must be 21 years of age.

Education and Experience

• High school diploma or GED equivalent
• Minimum two years’ experience in a high volume kitchen cleaning preferred.
• Supervisor experience preferred.
• Excellent interpersonal, customer service, team building and problem solving skills are required.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must have neat and clean appearance.

Required Certification/License

• Not Required

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.