Steward Supervisor (Grave Shift)

Gila River Resorts & Casinos; Chandler (AZ); On-site; USD 42,000 - 58,000; Full time

Job summary

Gila River Resorts & Casinos in Chandler, AZ seeks a Stewarding supervisor to oversee cleaning, banquet set-up, and food service area maintenance across our casino hospitality spaces. This role emphasizes guest service, team supervision, and alignment with the GILA WAY.

The position requires supervisory experience, a high school diploma or equivalent, and compliance training within the first year. Strong communication and reliability are essential to success.

Qualifications

• High School Diploma or equivalent preferred.
• Supervisory experience preferred.
• Must acquire and maintain required compliance trainings (Environmental Health Food Handlers Card, Alcohol Awareness Certification, BBP).
• Ability to perform the GILA WAY: Greet our guest, Interact positively, Listen actively, Appreciate our guest.
• Must possess excellent guest service skills and strong telephone etiquette.
• Ability to establish and maintain effective working relationships and follow-up with minimal supervision.
• Strong interpersonal and communication skills, written and oral.
• Knowledge of Enterprise Policies and Procedures, governmental regulations within one year.

Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Supervise Stewarding team; ensure duties and tasks are completed and assigned.
• Removes all trash and maintains loading and receiving areas in a safe and clean condition.
• Cleans and sanitizes all food service areas and equipment.
• Maintains a dependable work attendance record with minimal absences or lateness.
• Performs other special projects and duties as assigned.

Skills

Supervisory experience

Guest service

Communication skills

Self-motivation

GILA WAY knowledge

Greet guests / positive interaction

Education

High School Diploma or equivalent

Job description

Closing Date: November 6, 2026, at 4:00 PM

Salary: Depending on Experience (DOE) This position is expected to exceed to participate in and overseeing the detail and completion of the maintenance of the casino including, sweeping, mopping, cleaning and organizing food and hospitality areas. This position will also work in coordination with banquet set-up relating to the set-up of chairs, tables, and other preparations related to catering and food service, as well as demonstrating the GILA WAY.

Closing Date: November 6, 2026, at 4:00 PM

Salary: Depending on Experience (DOE) This position is expected to exceed to participate in and overseeing the detail and completion of the maintenance of the casino including, sweeping, mopping, cleaning and organizing food and hospitality areas. This position will also work in coordination with banquet set-up relating to the set-up of chairs, tables, and other preparations related to catering and food service, as well as demonstrating the GILA WAY.

Essential Duties And Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Supervise Stewarding team, ensures all duties and tasks are completed and assigned.
• Removes all trash and maintains loading and receiving areas in a safe and clean condition.
• Cleans and sanitizes all food service areas and equipment.
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
• Performs other special projects and duties as assigned.

Supervisory Responsibilities

Directly supervises multiple employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Skills/ Requirements

• High School Diploma or equivalent preferred.
• Supervisory experience preferred.
• Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.
• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
• Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
• Strong interpersonal and communication skills, both written and oral.
• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.