Steward - Stewarding

Hard Rock Casino Cincinnati; Cincinnati (OH); On-site; USD 24,000 - 42,000; Full time

Job summary

Hard Rock Casino Cincinnati seeks a Steward to support the Food & Beverage team, ensuring clean dishes and silverware availability aligned with business needs. The role emphasizes guest relations, safety compliance, and reliable maintenance of equipment.

The incumbent collaborates with the Executive Chef and F&B leadership, participates in meetings, and adapts to varying shifts. A minimum of one year in Stewards’ is required, with background and drug screening mandated.

Qualifications

• Minimum of 1 year progressive experience in the Stewards' Department.
• Must obtain and maintain a valid driver's license per regulations.
• Must pass background check and drug screening.
• Must be 21 years of age.

Responsibilities

• Create an atmosphere that encourages guests to choose Hard Rock Casino Cincinnati for gaming entertainment and mentor team members to provide superior guest service.
• Follow department objectives, standards and guidelines for proper operation.
• Assist in ordering and receiving non-food items for the Food & Beverage department, ensuring inventory par levels.
• Inspect equipment and ensure it meets safety and cleanliness standards; authorize replacements as needed.
• Maintain open communication with Executive Chef and Director of Food & Beverage.
• Attend meetings and complete follow-up tasks.
• Perform work regularly and predictably.
• Other duties as assigned.

Skills

Guest service

Clear communication

Shift flexibility

Team mentorship

Documentation reading

Inventory stocking

Safety compliance

Tools

None

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

The incumbent in this position is responsible for steward and cleaning operations, ensuring restaurants are supplied with clean dishes and silverware according to business needs.

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Casino Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Follows and maintains department objectives, standards, and guidelines to ensure proper operation of department.
• Assists in ordering and receiving all non-food items within the Food & Beverage Department, ensuring adequate par levels of inventory.
• Inspects equipment and ensures all equipment is in working order and up to Hard Rock safety and cleanliness standards; authorizes replacement parts for equipment in the food departments.
• Maintains open lines of communications with the Executive Chef and Director of Food & Beverage.
• Attend and participate in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.
• Other duties as assigned.

Qualifications

This knowledge and these abilities are typically acquired through a minimum of one-year progressive experience within the Stewards' Department.

• Must obtain and maintain a valid driver's and all licenses / certifications per Federal, State, and Gaming/Lottery regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be 21 years of age.

Knowledge Of

• Pertinent federal, state, and local laws, codes, and regulations.
• All operations of the Stewards' Department.

Ability To

• Communicate clearly and concisely, both orally and in writing.
• Be flexible to work varying shifts and time schedules as needed.
• Deliver programs which create a service level of excellence for internal and external guests.
• Ability to communicate effectively with all levels of employees and outside contacts.
• Review and comprehend all necessary documentation.
• Inspect and maintain all areas for which responsible.
• Stock and retrieve supplies as needed.

Work Environment

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to a variety of guests.

Must be able to communicate effectively with guests in English, specific to position duties and responsibilities