Steward/Dishwasher- TCLC# Steward/Dishwasher- TCLCTexican Court - Irving, TX 75039## DescriptionOur hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels created for today’s passionate traveler, each of our hotels is intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.Status: Non-ExemptReports to: Executive Chef / Sous ChefThe Steward supports Texican Court’s culinary and food and beverage operations by maintaining clean, sanitary, and organized dishwashing, kitchen, and back-of-house areas. This role is essential to the safe and efficient flow of restaurant, bar, room service, and banquet operations.Operational Responsibilities* Maintain a well-groomed, professional appearance and demeanor consistent with Texican Court and Valencia Hotel Group standards.* Prepare for guest requests, anticipated business levels, VIPs, groups, and special events with appropriate urgency and attention to detail.* Maintain regular attendance and punctuality in compliance with Valencia Hotel Group standards.* Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.* Complete other duties as assigned by Supervisor or department leadership.* Wash, sanitize, and properly store dishes, glassware, flatware, cookware, utensils, and kitchen equipment.* Operate dishwashing equipment safely and maintain correct chemical and temperature standards.* Maintain cleanliness of dish areas, kitchen floors, walls, drains, trash areas, and assigned back-of-house spaces.* Remove trash, recycling, cardboard, and food waste according to established procedures.* Assist culinary and banquet teams with equipment movement, setup, breakdown, and general cleaning as needed.Safety & Sanitation* Follow proper chemical handling, personal protective equipment, and sanitation procedures.* Maintain dry, clear walkways and promptly address spills or slip hazards.* Report equipment malfunctions, broken glass, safety concerns, or chemical issues immediately.Guest Experience & Service Standards* Create genuine, personalized guest interactions while maintaining professional language, posture, grooming, and composure.* Anticipate guest needs whenever possible and take ownership of requests rather than simply directing the guest elsewhere.* Recognize and appropriately respond to VIPs, repeat guests, celebrations, preferences, allergies, accessibility needs, and special requests when communicated.* Protect guest privacy and exercise discretion when handling guest information, incidents, complaints, or sensitive situations.* Resolve routine concerns with urgency and sound judgment and involve leadership promptly when additional service recovery is appropriate.* Maintain awareness of the entire guest experience, including cleanliness, music, lighting, temperature, presentation, pacing, and other details that may affect satisfaction.Communication & Team Collaboration* Communicate clearly, respectfully, and proactively with fellow employees and leadership before, during, and after service.* Participate in pre-shift meetings, training, tastings, service-standard rehearsals, and departmental communication as assigned.* Provide accurate shift handoffs and communicate outstanding guest requests, operational concerns, product shortages, maintenance issues, or follow-up needs.* Support other outlets and team members when business needs require while maintaining the standards of the assigned position.* Contribute to a professional work environment free from gossip, hostility, or conduct that negatively affects guests or fellow employees.Operational Excellence* Complete assigned opening, closing, side-work, cleaning, stocking, and checklist responsibilities thoroughly and on time.* Maintain work areas in a clean, organized, fully stocked, and inspection-ready condition throughout the shift.* Use hotel equipment, supplies, products, and systems responsibly and report damage, malfunction, loss, or unusual conditions immediately.* Protect hotel assets by following established controls for inventory, keys, cash, point-of-sale access, equipment, product, and supplies as applicable.* Demonstrate urgency without sacrificing accuracy, safety, presentation, or guest engagement.Safety & Compliance* Comply with Valencia Hotel Group standards, departmental procedures, and all applicable local, state, and federal requirements.* Follow food safety, sanitation, chemical handling, responsible alcohol service, emergency, and workplace-safety procedures applicable to the role.* Wear required uniform, name tag, grooming standards, and non-slip footwear where applicable.* Immediately address or report spills, broken glass, blocked walkways, equipment concerns, unsafe conditions, or other hazards.* Maintain required certifications and complete assigned safety or compliance training within established timeframes.## QualificationsQualifications* Previous stewarding, dishwasher, or kitchen experience preferred but not required.* Ability to work efficiently in a physically demanding, fast-paced environment.* Ability to work mornings, nights, weekends, holidays, and events.* Ability to stand for extended periods and lift up to 50 lbs.* Certifications* Valid Food Handler Certification (or ability to obtain).* Ability to perform the physical requirements of the position, including standing or walking for extended periods and lifting/carrying items appropriate to the role.Certifications* Valid Food Handler.Work Environment* Commercial kitchen and dishwashing environment with heat, steam, water, chemicals, wet floors, and mechanical equipment.* Frequent lifting, bending, pushing, pulling, and carrying.* Exposure to hot and cold food-service equipment.* May work in indoor and outdoor areas and may be exposed to varying temperatures, noise levels, food-service equipment, cleaning products, and other conditions typical of hotel Food & Beverage operations.