Steward

Raffles; Boston (MA); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Discounted Accor rates

Insurance coverage

Development opportunities

CSR activities

Job summary

Raffles Boston is seeking a Steward to maintain cleanliness and proper storage of china, glass, and silver, ensuring sanitation across the kitchen and storage areas. You will assist with food storage, rotation, and overall kitchen cleanliness, supporting the kitchen team and restaurant operations.

The role requires physical stamina, ability to lift up to 100 pounds, and strong teamwork and communication in a fast-paced hotel environment at Boston.

Qualifications

• High School diploma or equivalent (hotel experience preferred).
• Ability to stand during entire shift and lift up to 100 lbs.
• Excellent communication and service-oriented skills.

Responsibilities

• Maintain cleanliness and proper storage of china, glass, and silver.
• Assist kitchen staff in maintaining cleanliness of kitchen and storage areas.
• Operate dishwashing equipment and return clean items to proper storage.
• Assist with proper food storage and rotation; support buffet setup and breakdown.

Education

High School diploma or equivalent

Job description

• Compensation: USD 27.36 - USD 30.40 - hourly

Company Description

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

Job Description

The Steward is responsible for maintaining cleanliness and proper storage of all china, glass, and silver, and ensuring the highest standards of sanitation. He/she is also responsible for assisting the kitchen staff in maintaining the cleanliness of the kitchen and all storage areas; specifically for cleaning all equipment, utensils, and the physical work area. He/she is also responsible for assisting with proper food storage and rotation

• Maintain a high standard of cleanliness and orderliness in all kitchens, back dock, dumpster and utility work areas.
• Heavy duty cleaning of ovens, grills, sinks, walls, floors, walk-in refrigerators and freezers and other heavy kitchen equipment.
• Wash pots, pans, and kitchen utensils following proper procedure for their cleanliness and sanitation, and Vacuum carpeted areas through the food and beverage outlets.
• Sweep, mop and wash floors in all food and beverage areas, kitchen, and restaurant and dock area.
• Keep management informed of shortage of equipment and supplies.
• Operate the dishwashing equipment to ensure that all china, glass, and silver are cleaned thoroughly and sanitation of such is maintained.
• Return all clean china, glass, and silver to its proper storage location using care to minimize breakage.
• Knowledge of proper safe handling techniques for all chemicals used.
• Report any faulty equipment to management immediately.
• Empty garbage from the Food and Beverage areas into the hotel dumpster.
• Know the location and operation of all fire extinguishing equipment.
• Practice safe work habits at all times to avoid possible injury to self or other employees.
• Follow the proper procedures in the breakdown, cleaning and reassembling of all kitchen equipment, as needed.
• Follow all sanitation standards.
• Assist in the set up and breakdown of the restaurant buffet as required.
• Assist Banquets by supplying china, glass, and silver as required by business demand.

Qualifications

Education & Experience:

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.

Physical requirements:

• Flexible and long hours sometimes required.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Ability to withstand temperature variations, both hot and cold.

General Requirements:

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Raffles Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform.
• Comply with Raffles Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.

Additional Information

• Hourly Range: $27.36/Hour- $30.40/Hour
• Employee benefit card offering discounted rates in Accor worldwide for you and your family.
• Excellent Company benefits including medical, dental, vision and life insurance.
• Personalized development opportunities across Accor's extensive brand portfolio.
• Ability to make a difference through our Corporate Social Responsibility activities