Statistical & Claim Data Support Analyst

Crawford & Company; Lake Zurich (IL); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Tuition assistance

Paid holidays

Job summary

Crawford & Company is seeking a Statistical & Claim Data Support Analyst to transform complex data into actionable insights from a remote position. You will partner with carrier groups to ensure accurate statistical and claims reporting while enhancing reporting quality and compliance.

The role emphasizes analysis, data integrity, and collaboration with internal teams and external partners to drive smarter business decisions and process improvements.

Qualifications

• Requires analytical mindset with attention to data quality.
• Strong customer-relations skills and ability to work with stakeholders.
• Demonstrates sound analytical skills and detail orientation.
• Understanding of claim system functions and data reporting relationships.
• Effective written and verbal communication skills.

Responsibilities

• Analyze and resolve errors and data inquiries from Carrier Partners, with written responses.
• Research data issues from monthly statistical feed and implement corrections for next data extract.
• Manage user access, perform bi-annual reviews of InView users, provide first-level support.
• Respond to inquiries about statistical processing and reporting requirements; set up reporting instances.
• Represent Broadspire in meetings with customers, vendors, and outside partners.
• Evaluate monthly error counts to provide trend information for leadership meetings.

Skills

Analytical skills

Customer relations

Communication skills

Attention to detail

Education

High School Diploma or equivalent

Tools

InView reporting system

Job description

Now Hiring: Statistical & Claim Data Support Analyst (Remote)

Do you thrive on transforming data into meaningful insights and driving business success? We're looking for a Statistical & Claim Data Support Analyst to join our team and make a real impact from anywhere.

In this remote role, you'll work closely with carrier groups to ensure the accuracy and integrity of statistical and claims data reporting. Your expertise will help improve reporting quality, support compliance requirements, and contribute to smarter business decisions across the organization.

• Turn complex data into actionable insights
• Collaborate with key stakeholders and carrier partners
• Ensure accurate and timely reporting
• Drive process improvements and operational excellence

If you're analytical, detail-oriented, and passionate about using data to solve problems and create results, this is your opportunity to grow your career while making a measurable difference every day.

Ready to put your data expertise to work in a role that matters? We'd love to hear from you!

Responsibilities

• Primarily responsible for analysis and resolution of errors and data inquiries from Carrier Partners. Provides written response and understands custom reporting processes followed by each carrier to determine best course of action required to ensure errors are resolved within carrier defined reporting cycle.
• Research indicative data issues resulting from the monthly statistical feed. Identifies and completes necessary actions required to generate corrections on the next data extract. Follows up with internal business partners as needed and attends monthly status meetings and/or provides written response of issue status and steps taken to clear errors.
• Determine appropriate access privileges and initiates new user IDs. Performs a bi-annual review of InView carrier users to verify user privileges by access group. Provides first level support to carrier users that need assistance accessing and/or navigating InView.
• Respond to inquiries regarding statistical processing, internal and external reporting requirements and to requests for data from internal and external sources. Determines appropriate reporting selection criteria for customer and sets up reporting instance in claims reporting system.
• Represent Broadspire at meetings with customers, vendors, bureaus, insurance companies, outside consultants, as requested
• Evaluate monthly error counts by carrier defined error type to provide annual trending information for Scorecard/Stewardship meetings. Develops and communicates business requirements, as identified by carrier customer needs, to analyze systems and reports and may participate in reporting systems design, as needed. Monitors automated or manual systems that affect the statistical reporting processes in that problems are remedied and that appropriate action is taken.
• Contribute to the planning process of Broadspire functional departments by attending meetings to gain better insight with respect to analyses and data reporting. Represents the statistical-actuarial departments for our carrier customers and actively seeks up to date information regarding statistical reporting requirements such that our carrier customers' data meets bureau reporting expectations
• Perform other related duties as required or requested
• Upholds the Crawford Code of Conduct.

Qualifications

• Requires high school diploma or equivalent combination of education and experience
• One years' experience in statistical reporting
• Demonstrates effective customer relations skills.
• Demonstrates sound analytical skills.
• Demonstrates a comprehensive knowledge of claim system functions and the relationship of client information to accurate claim processing and reporting.
• Demonstrate ability to work accurately with attention to detail and customer expectations.
• Demonstrate effective communications skills
• None

About Us

Why Crawford? Because a claim is more than a number - it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com .

Education

When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training and other needs:

• Competitive base pay

The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate’s previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours.

• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.

We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include:

• Medical, Dental and Vision Plans

• Prescription Drugs
• HSA, HRA, and FSA Accounts
• Paid Holidays, Vacation and Sick Leave
• 401(k) Retirement Plan
• Tuition Assistance
• Paid Parental Leave
• Supplemental Health Benefits

Other Benefits

• Virtual Physical Therapy
• Caregiving Services
• Life Assistance Program
• The above information highlights some of the benefits currently available to eligible full-time employees.
• Training programs that promote continuous learning and career progression while enhancing job performance.
• Sustainability programs that give back to the communities in which we live and work.
• A culture of respect, collaboration, entrepreneurial spirit and inclusion.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.