Station Services Manager - Charlotte, NC

Deutsche Post; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401K with company match

Medical coverage

Dental & Vision

Paid time off

Tuition reimbursement

Employee discounts

Well-being programs

Job summary

DHL is hiring a Station Service Manager in Charlotte, NC to oversee service center operations, ensure timely pickup and delivery handling, and maintain safety and compliance with DHL policies.

The role includes supervising staff, coordinating with sales, and supporting regulatory requirements while driving efficiency and customer satisfaction.

Qualifications

• BS/BA and 6-8 years' experience in related field, including at least 2 years of supervisory experience or military leadership MOS experience
• Has extensive depth of expertise and knowledge in specialized functions or business areas
• A thorough understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered

Responsibilities

• Responsible for overall efficient and effective Service Center operations regarding pick-up and delivery personnel and services
• Ensures all material is picked up and delivered from/to all area accounts in accordance with DHL guidelines, customer expectations and government regulations
• Ensures safe, efficient and timely handling and transportation of all customer materials
• Develops operations plans and budgets based on goals and objectives
• Works with sales management to promote sales growth by advising on customer activities and achieving specific customer call targets
• May manage, coach, and train sales representatives in smaller locations
• May ensure compliance with import/export regulations, duties, and tariffs in some markets
• Supervises two or more staff; responsible for hiring, coaching, training, and developing subordinate staff
• Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes
• Candidates may be asked to complete a presentation or skills assessment as part of the selection process.

Skills

Supervisory experience

Customer service

Leadership

Cross-cultural skills

Communication skills

Problem solving

Attention to detail

Driver's License

Education

BS/BA

Job description

What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World's Best WorkplaceTM by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today...

We currently have a "Career" opportunity for a Station Service Manager. As the Station Service Manager, you will provide operational management and support at the service center location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. In addition, you will ensure compliance with safety, security, regulatory, and DHL's policies.

Key Responsibilities:

• Responsible for overall efficient and effective Service Center operations regarding pick-up and delivery personnel and services
• Ensures all material is picked up and delivered from/to all area accounts in accordance with DHL guidelines, customer expectations and government regulations
• Ensures safe, efficient and timely handling and transportation of all customer materials
• Develops operations plans and budgets based on goals and objectives
• Works with sales management to promote sales growth by advising on customer activities and achieving specific customer call targets
• May manage, coach, and train sales representatives in smaller locations
• May ensure compliance with import/export regulations, duties, and tariffs in some markets
• Supervises two or more staff; responsible for hiring, coaching, training, and developing subordinate staff
• Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes
• Candidates may be asked to complete a presentation or skills assessment as part of the selection process.

Skills & Qualifications:

• Typically requires BS/BA and 6-8 years' experience in related field, including at least 2 years of supervisory experience or military leadership MOS experience
• Has extensive depth of expertise and knowledge in specialized functions or business areas
• A thorough understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered
• Develops advanced concepts, techniques, and standards
• Develops new applications based on professional principles and theories
• Viewed as expert in functional or business area within DHL
• Deals with cross-cultural tactical issues
• Professional certification required in some areas
• Valid Driver's License and a Motor Vehicle Record that meets Driving Privileges standards
• Must be 18 years old
• Excellent customer service skills
• Candidate must pass pre-employment background, drug, and medical physical screening

Physical Requirements:

• Must be able to lift up to seventy (70) lbs. occasionally
• Must be able to lift forty (40) lbs. frequently
• Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop, and crouch repeatedly

Employee Benefits & Incentives

• Competitive Exempt Pay
• Bonus/Incentive Programs
• Retirement Savings - 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.