Station Manager Passenger Handling

dnata; Torrance (CA); On-site; USD 75,000 - 80,000; Full time

Job summary

A major air services provider in California is seeking a Station Manager for Passenger Handling at LAX Airport. You will manage operations, ensure compliance with safety policies, and drive customer satisfaction. The ideal candidate has management experience in a customer service environment and strong leadership qualities. This role offers a salary range of $75,000-$80,000 and includes competitive benefits.

Benefits

Weekly pay

401(k)

Paid time off

Competitive company benefits

Qualifications

• 2+ Years of management experience in Passenger Service preferred.
• Customer focused attitude with professionalism.
• Demonstrated ability to motivate, collaborate and lead.

Responsibilities

• Lead the passenger handling operation.
• Ensure compliance with company policies.
• Manage staffing levels and employee performance.

Skills

Management experience

Customer service

Communications

Organization

Leadership

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Job description

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Overview

• Weekly pay, 401(k), paid time off, competitive company benefits*
  
  

Overview

dnata is hiring a Station Manager of Passenger Handling at LAX Airport

• Weekly pay, 401(k), paid time off, competitive company benefits*
  
  

Salary $75,000-$80,000

We are “Reconnecting a Better World” through our best-in-class team of dedicated, passionate, and highly trained aviation professionals. We have been awarded “Ground Handler of the Year” for seven consecutive years and are committed to our Vision of being the world’s most admired air services provider. Led from our Global Headquarters in Dubai and with international and domestic operations spanning six continents, our Mission is to deliver the promises our customers make. If you’re looking for a highly rewarding career in aviation services, you’re looking for dnata!

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 129 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

You Will

As a dnata Station Manager for Passenger Handling, you will lead, guide direct the passenger handling operation, ensuring customer service operational efficiencies to include safety and compliance.

Essential Duties and Responsibilities:

• Responsible for the day-to-day administration and operation of the above wing
  
  

operation.

• Ensure the station operates in compliance with all company policies and procedures,
  
  

and adheres to the company's mission, vision, and values statements.

• Coordinates services with Passenger Service Supervisors/account managers and above
  
  

wing staff to meet manpower and operational needs and requirements.

• Ensure appropriate staffing levels are maintained through proper use of flight and
  
  

personnel schedules.

• Direct management and supervisory staff responsible for the passenger handling
  
  

Primary Business Functions.

• Direct and participate in the acquisition, training, and on-boarding of team members.
• Leverage knowledge of all SLA and SGHA’s for current and future customers to deliver
  
  

on our commitments with customer service staff.

• Develop teams to improve work performance and maximize potential through succession
  
  

planning, KPI achievement, coaching, ongoing training, and mentoring.

• Establish and maintain a structured communication process between passenger service
  
  

agents, supervisors, and account managers.

• Regularly interact and obtain feedback from customers to promote the station and
  
  

measure the level of customer satisfaction to improve capabilities and processes.

• Encourage employee suggestions and involvement in the station’s improvement and
  
  

growth, its processes, and people.

• Proactively serves as liaison between dnata and all airline customers in resolving
  
  

customer grievances.

• Resolves employee issues.
• Participates in the planning and monitoring of Passenger Service labor and operational
  
  

expenses, as well as other relevant financial activity.

• Actively involved in the training and development of all new and current employees.
• Works closely with the GM of station on budgetary needs
  
  

You Have

• 2+ Years of management experience in Passenger Service preferred
• Customer focused attitude, with a high level of professionalism and discretion
• Excellent communication, interpersonal skills, create a team environment.
• Detail oriented, with the ability to track task progress to completion.
• Demonstrated ability to motivate, collaborate and lead.
• Highly organized with the ability to effectively prioritize and meet deadlines.
• Must handle confidential matters with appropriate discretion.
• Ability to travel as required.
• Must deliver friendly, courteous, and prompt customer service.
• Demonstrated proficiency with Word, Excel, PowerPoint, and outlook. A general understanding of Window, Google Chrome Browser, Internet Explorer Browser
• Airline experience is highly preferred.
• Must be able to work nights, weekends, holidays as required.
  
  

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Airlines and Aviation

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