Station Manager - Hayesville, NC

Amazon; New York (NY); On-site; USD 80,000 - 120,000; Full time

Job summary

Amazon is seeking an Operations Manager in New York to lead a team focused on maintaining customer expectations and achieving performance goals. This position involves extensive employee management, engaging shifts, and leveraging data-driven insights to improve operations. The ideal candidate will have a strong background in management and operations.

Qualifications

• 3+ years of management experience.
• Experience managing teams of 2+ salaried employees and 70+ indirect employees.
• Experience in performance metrics and process improvement.

Responsibilities

• Lead and develop a team to maintain safety and performance.
• Engage team members during shifts for optimal productivity.
• Drive improvements through analytical problem-solving.

Skills

Employee management

Performance management

Data-driven decisions

Analytical problem-solving

Customer service

Interpersonal skills

Communication skills

Education

Bachelor's degree or equivalent

Master’s degree in Engineering, Operations, Supply Chain/Logistics

Job description

Job ID: 3003106 | Amazon.com Services LLC

This position requires in-role training at an operating site which will be up to
12+ weeks in duration.

This training will be located 50+ miles away from the home site location. All travel accommodations for training will be booked and paid for by Amazon.

Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager.

In this role, you will play a key part in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. You will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements through data-driven decisions and analytical problem-solving.

Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

Rural Super Rural (RSR) is dedicated to ensuring our customers receive their deliveries and are satisfied with their service, even in our most remote area. We are a combination of operations and support teams aligned to continually strive to innovate the last mile delivery process while bringing smiles to our customer’s faces. Come build the future with us!

BASIC QUALIFICATIONS

- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

PREFERRED QUALIFICATIONS

- 1+ years of performance metrics, process improvement or lean techniques experience
- Experience managing a team of 2+ salaried employees and 70+ indirect employees
- Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma.
- Demonstrated problem solving skills and analytical skills
- Excellent customer service skills, communication skills and interpersonal skills
- Track record of meeting or exceeding department performance goals
- A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
- Experience in: military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.