Station Manager

DHL Global Forwarding; Raleigh (NC); On-site; USD 99,150 - 132,200; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Comprehensive Medical Plans

Paid Time Off

Job summary

DHL Global Forwarding seeks a Station Manager in Raleigh, NC to engage employees and grow the business. You will manage the station's financial performance and ensure high customer service quality through effective team organization and operational efficiency.

The ideal candidate has a solid background in freight forwarding and people management. This role offers competitive compensation and excellent benefits, including a 401(k) plan and comprehensive medical coverage.

Qualifications

• Good understanding of freight forwarding industry.
• Proven track record in people management role.
• Ability to take ownership and drive station solutions.

Responsibilities

• Manage Station's EBIT result.
• Ensure employee engagement and customer satisfaction.
• Lead negotiations with external suppliers.

Skills

Leadership

People management

Communication skills

Freight forwarding knowledge

Air Freight background

Job description

Job Title: Station Manager

Job Location: Raleigh/Durham, North Carolina

Purpose:

• Engaging people
• Growing the business (both local BC business and network business in collaboration with AFR product & DGF global network partners)
• Organizing the team for great customer service, operational quality and efficiency incl. GSC collaboration
• Managing costs and partners

Key responsibilities:

• Manage Station's EBIT result
• Ensure employee engagement, targeting for the best results
• Ensure and Improve customer satisfaction via Service First incl. process improvements
• Drive GoGreen agenda
• Deals with local authorities and acts as a legal representative of the station.
• Representative of the station towards employees, e.g. organizing company events and go-to person for station personnel on non-functional topics
• Decided upon all administrative matters at station.
• Leads negotiations with external suppliers.
• Accompanies Field Sales and Key Account Sales on visits to important clients or prospective clients (where "Station Manager" title may be beneficial to closing the deal)
• Hiring decisions at station level (although Station Manager may require formal next-level approval)
• Functional strategy decisions
• Functional operations decisions (incl. negotiations with external AFR/OFR/Inland logistics suppliers)
• Setting performance targetsEvaluating performance and targets achievement
• Ensure adherence to Company policies.
• Ensure effective customer service through a process-oriented approach that delivers reliable and consistent service.
• Collaborate with AFR product and DGF global network partners

Qualifications:

• Good understanding of freight forwarding industry
• Knowledge of station level administrative matters
• Ability to take ownership and drive station solutions independently.
• Proven track record in people management role (leadership, motivation and people skill)
• Good communication skills
• Strong Air Freight background seen as major benefit

Pay Range: $99,150.00 - $132,200.00+ (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.