Station Manager

DHL Global Forwarding; City of Rochester (NY); On-site; USD 106,000 - 141,000; Full time

Benefits offered by this job

Base salary

401(k) Match

Stock Purchase Plan

Medical coverage

Vision coverage

Dental coverage

Paid time off

Job summary

DHL Global Forwarding in Rochester, NY is seeking a Station Manager to lead daily operations, drive service excellence, and manage costs.

You will oversee staff, engage customers, and coordinate with AFR/DGF networks to grow local and regional business while ensuring safety and compliance.

Qualifications

• Understanding of freight forwarding industry and operations.
• Ability to own station solutions and drive improvements.
• Proven track record in people management and leadership.
• Strong communication and stakeholder management skills.
• Air Freight experience seen as a major benefit.

Responsibilities

• Manage Station’s EBIT result.
• Ensure employee engagement and target-setting for best results.
• Improve customer satisfaction via Service First and process improvements.
• Drive GoGreen agenda.
• Represent the station to local authorities and personnel, organize events.
• Make administrative decisions at station level.
• Lead negotiations with external suppliers.
• Support Field Sales and Key Account visits to key clients.
• Participate in hiring decisions at station level with higher approvals.
• Make functional strategy and operations decisions with external partners.
• Set and evaluate performance targets, ensuring policy adherence.
• Ensure reliable, process-oriented customer service.
• Collaborate with AFR product and DGF global network partners.

Skills

Freight forwarding knowledge

Leadership and people management

Communication skills

Ownership mindset

Air Freight background

Job description

Job Title: Station Manager

Job Location: Rochester, New York

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Purpose

• Engaging people


• Growing the business (both local BC business and network business in collaboration with AFR product & DGF global network partners)


• Organizing the team for great customer service, operational quality and efficiency incl. GSC collaboration


• Managing costs and partners

Key responsibilities

• Manage Station’s EBIT result


• Ensure employee engagement, targeting for the best results


• Ensure and Improve customer satisfaction via Service First incl. process improvements


• Drive GoGreen agenda


• Deals with local authorities and acts as a legal representative of the station.


• representative of the station towards employees, e.g. organizing company events and go-to person for station personnel on non-functional topics


• Decided upon all administrative matters at station.


• Leads negotiations with external suppliers.


• Accompanies Field Sales and Key Account Sales on visits to important clients or prospective clients (where “Station Manager” title may be beneficial to closing the deal)


• Hiring decisions at station level (although Station Manager may require formal next-level approval)


• Functional strategy decisions


• Functional operations decisions (incl. negotiations with external AFR/OFR/Inland logistics suppliers)


• Setting performance targets


• Evaluating performance and targets achievement


• Ensure adherence to Company policies.


• Ensure effective customer service through a process-oriented approach that delivers reliable and consistent service.


• Collaborate with AFR product and DGF global network partners

Qualifications

• Good understanding of freight forwarding industry


• Knowledge of station level administrative matters


• Ability to take ownership and drive station solutions independently.


• Proven track record in people management role (leadership, motivation and people skill)


• Good communication skills


• Strong Air Freight background seen as major benefit

Pay Range

$105,682.50 - $140,910.00+ (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.


• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.


• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.


• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.


• Vision: Optional coverage for exams, frames, and contacts.


• Dental: Optional coverage for preventive, basic, and major services.


• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.