Station Clerk I (Shift Work)

St Mary's County Government; Leonardtown (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

An essential position within a forward-thinking government office, the Station Clerk plays a critical role in supporting the Office of the Sheriff. This entry-level role involves a variety of administrative tasks, including answering phones, greeting visitors, and managing vital data within law enforcement systems. The position requires strong communication and customer service skills, as well as the ability to work in a dynamic environment with rotating shifts. Ideal candidates will thrive in a collaborative atmosphere and contribute to the safety and efficiency of the community. If you are looking to make a difference and grow within a structured promotional system, this opportunity is perfect for you.

Qualifications

• High school diploma or equivalent required with three years of related experience.
• Must have strong communication skills and customer service experience.

Responsibilities

• Answer administrative phone lines and greet visitors at the station.
• Perform data entry and management for METERS/NCIC and CAD systems.
• Maintain confidentiality and assist with law enforcement communications.

Skills

Customer Service

Data Entry

Communication Skills

Administrative Support

Education

High School Diploma or Equivalent

Tools

Maryland Electronic Telecommunication Enforcement Resource System (METERS)

National Crime Information Center (NCIC)

Computer Aided Dispatch (CAD)

Job description

The Station Clerk position consists of a three-tier promotional system, contingent on performance, education, training, and time on the job. (Station Clerk I, Station Clerk II, Station Clerk III)

This essential position involves entry level work relative to reception of visitors, direct administrative and clerical support for the staff of the Office of the Sheriff, answers all incoming administrative lines; data entry and management for Maryland Electronic Telecommunication Enforcement Resource System (METERS)/National Crime Information Center (NCIC) system and Computer Aided Dispatch (CAD) computer system; interacts on daily basis with several allied agencies; performs other duties as assigned. The employee is required to work a rotating schedule on an assigned shift. Assignments are performed according to established policies and procedures and applicable Federal Communications Commission (FCC) regulations. The employee receives general supervision from, and reports to, the Station Clerk Supervisor. Work is evaluated through observations, conferences, and reports.

1. Answers administrative phone lines utilizing in-depth questions, evaluates requests;
2. Greets and assists visitors, signs in those visiting other parts of the assigned district station, issues appropriate level of visitors’ badges, and monitors the log;
3. Assesses information and forwards to the Emergency Communications Center (ECC) as appropriate;
4. Enters court issued protective/peace/extreme risk/emergency evaluation orders into CAD and METERS/NCIC obtaining a tracking number for each, establishes distribution, and enters relevant notes;
5. Types and copies correspondence; maintains office logs, records, files and databases including data entry; receives and delivers office correspondence, mail and packages;
6. Utilizes METERS/NCIC law enforcement network, processes hit requests, responses, locates, recovery teletypes and administrative messages;
7. Confirms wants and warrants on persons identified by officers as possible wanted subjects. Locates, retrieves, and passes along documents to officers for service; clears warrants from the Agency Computer Aided Dispatch (CAD) and METERS/NCIC;
8. Must be able to effectively communicate with the public, assigned officers from all divisions, and other law enforcement agencies;
9. Obtains and maintains confiscations in: National Crime Information Center (NCIC), FEMA ICS 700, Mental Health First Aid;
10. Maintains confidentiality on all matters;
11. Performs other duties as assigned.

Minimum Requirements:

1. High school diploma or equivalent;
2. Three years or more of related experience;
3. Or equivalent customer service, education, and/or experience.

Additional Information:

1. Must be able to work shift work including weekends, holidays, and overtime;
2. Must pass drug screen and successfully pass extensive background investigation with favorable results;
3. This position is designated essential personnel during inclement weather;
4. Must be able to be certified with Criminal Justice Information System (CJIS) for access into state and federal computer networks (METERS/NCIC).
5. Must have a valid driver’s license and reliable transportation.

Physical and Environmental Conditions:

Work requires light physical effort in the handling of light materials in non-strenuous work positions up to 30 pounds and/or continual standing, sitting, bending, or walking. Must be able to work 12 hour rotating shift schedule including weekends and holidays. May be subject to recall to duty as needed or in case of an emergency.

Work environment involves high risks with exposure to potentially dangerous situations, which require a range of safety and other precautions, e.g., aggressive human behavior, or similar situations where conditions cannot be controlled.