Station Ambassador

ALSTOM Gruppe; Hempfield Township (Westmoreland County); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading global transport company is looking for a full-time Station Ambassador at JFK. In this role, you will ensure a seamless travel experience for passengers by providing assistance and managing crowd flow. You will need strong customer service skills and the ability to effectively communicate under pressure. The position offers opportunities for career growth in the rail industry.

Benefits

Comprehensive training and development opportunities

Collaborative and inclusive work environment

Contribution to sustainable mobility

Qualifications

• Customer service experience in hospitality or front desk roles is preferred.
• Experience in rail transportation is a plus.
• Physically fit to stand for extended periods and lift up to 50 lbs.

Responsibilities

• Deliver a world-class customer experience.
• Provide accurate information on schedules and fares.
• Ensure smooth boarding processes and manage crowd control.

Skills

Customer service experience

Strong verbal and written communication skills

Ability to manage crowd control

Rail transportation experience

Ability to remain calm under pressure

Education

High School Diploma or equivalent

Associate’s degree preferred

Job description

Date: 26 Sept 2025

Location: Jamaica, NY, US

Company: Alstom

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signaling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Station Ambassador at JFK we’re looking for?

Hourly rate: $26.32

Take on a new challenge and bring your customer service expertise to a dynamic and fast-paced environment. You’ll report to the Station Operations Supervisor and work alongside dedicated, proactive, and customer-focused teammates.

You’ll be the face of the AirTrain experience, ensuring passengers enjoy a seamless, safe, and welcoming journey. Day-to-day, you’ll work closely with operations, maintenance, and special events teams, manage crowd flow, and provide accurate travel information to passengers.

You’ll specifically take care of wayfinding assistance, fare support, and customer engagement—but also play a key role in emergency response and service recovery.

We’ll look to you for:

• Delivering a world-class customer experience by embodying the WE SOAR values: Welcome, Exceed Expectations, Seek to Connect, Own It, Approachable, and Respect.
• Providing accurate information on schedules, fares, and transfer options to connect passengers to the MTA and other transit systems.
• Ensuring smooth boarding processes, assisting with luggage, and managing crowd control.
• Monitoring station activity and proactively addressing service disruptions or passenger concerns.
• Collaborating with internal teams to ensure safe and efficient station operations.
• Performing fare collection support activities and maintaining accurate documentation.

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• High School Diploma or equivalent (Associate’s degree preferred)
• Experience in customer service, hospitality, or front desk roles
• Rail transportation experience is a plus
• Strong verbal and written communication skills
• Ability to remain calm and courteous under pressure
• Physically fit and able to stand for extended periods, lift up to 50 lbs, and navigate train platforms safely

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges, and a long-term career free from boring daily routines
• Work in a collaborative and inclusive environment
• Contribute to a meaningful mission of sustainable mobility
• Benefit from comprehensive training and development opportunities
• Be part of a company that values diversity, equity, and inclusion

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!