Station Agent - CLD Airport

PrimeFlight Aviation Services Inc.; Carlsbad (CA); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Growth opportunities

Job summary

PrimeFlight Aviation Services Inc. is seeking a Station Agent to support day-to-day airport operations, performing a combination of ramp, customer service, and aircraft servicing duties under the direction of the Station Manager.

You will ensure safe, efficient, and on-time aircraft operations while delivering a high level of customer service. This role requires working in a fast-paced, physically demanding environment with a strong emphasis on safety, teamwork, and compliance with regulations.

Qualifications

• 18 years of age or older.
• Must be legally authorized to work in the country of employment.
• Must hold a valid driver's license.
• Communicate effectively in English (reading, writing, speaking)
• Previous customer service or airport experience preferred
• Ability to work in a fast-paced and physically demanding environment
• Strong communication and teamwork skills
• Ability to follow instructions and adhere to safety procedures
• Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).
• Airlines operate 24/7; must be flexible to work nights, weekends, and holidays

Responsibilities

• Load, unload, and transport passenger baggage and cargo between aircraft, carts, and terminal areas
• Operate ground service equipment such as belt loaders, tugs, and bag carts in a safe and efficient manner
• Assist with aircraft servicing, including cabin cleaning, waste disposal, and restocking as needed
• Prepare aircraft cabins for boarding and departure, including cleaning seats, galleys, and lavatories
• Support ramp operations by coordinating ground equipment and ensuring readiness for arriving and departing flights
• Provide customer service support, including assisting passengers at ticket counters, gates, and boarding areas
• Communicate effectively with team members, supervisors, and airline partners to ensure on-time performance
• Monitor flight schedules and assist with operational changes such as delays or gate changes
• Follow all company, airport, and federal safety and security regulations at all times
• Maintain a clean, organized, and safe work environment
• Complete required documentation and reports accurately and timely
• Handle customer concerns and elevate issues to leadership as appropriate
• Perform any additional duties as assigned by management

Skills

Customer service

Teamwork

English communication

Safety compliance

Stamina

Job description

Interested in working in aviation? Are you looking for a job with stability and growth opportunities?If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!

WHY WORK FOR PRIMEFLIGHT?

• Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility)
• We are committed to being a leading provider of commercial services within the aviation industry
• Our teams focus on maintaining a positive working environment and treating all team members with respect
• With more than 200 locations across the world, we offer opportunities for career progression

SUMMARY OVERVIEW

The Station Agent supports the day-to-day airport operations by performing a combination of ramp, customer service, and aircraft servicing duties. This role works under the direction of the Station Manager and is responsible for ensuring safe, efficient, and on-time aircraft operations while delivering a high level of customer service. The Station Agent operates in a fast-paced, physically demanding environment and must be able to work under tight time constraints while maintaining compliance with all safety and security regulations.

RESPONSIBILITIES

• Load, unload, and transport passenger baggage and cargo between aircraft, carts, and terminal areas
• Operate ground service equipment such as belt loaders, tugs, and bag carts in a safe and efficient manner
• Assist with aircraft servicing, including cabin cleaning, waste disposal, and restocking as needed
• Prepare aircraft cabins for boarding and departure, including cleaning seats, galleys, and lavatories
• Support ramp operations by coordinating ground equipment and ensuring readiness for arriving and departing flights
• Provide customer service support, including assisting passengers at ticket counters, gates, and boarding areas
• Communicate effectively with team members, supervisors, and airline partners to ensure on-time performance
• Monitor flight schedules and assist with operational changes such as delays or gate changes
• Follow all company, airport, and federal safety and security regulations at all times
• Maintain a clean, organized, and safe work environment
• Complete required documentation and reports accurately and timely
• Handle customer concerns and elevate issues to leadership as appropriate
• Perform any additional duties as assigned by management

QUALIFICATIONS

• 18 years of age or older
• Must be legally authorized to work in the country of employment.
• Must hold a valid driver's license.
• Communicate effectively in English (reading, writing, speaking)
• Previous customer service or airport experience preferred
• Ability to work in a fast-paced and physically demanding environment
• Strong communication and teamwork skills
• Ability to follow instructions and adhere to safety procedures
• Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).
• Airlines operate 24/7; must be flexible to work nights, weekends, and holidays

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:

• Ability to lift up to 70 pounds
• Prolonged standing and walking in an indoor/outdoor environment as applicable
• May need to reach with arms and grasp with hands
• May need to push, pull
• May need to crawl and crouch, at times, in confined tight spaces
• May need to bend, stretch, squat, kneel
• Exposure to moderate and at times high noise levels
• Exposure to outdoor elements
• Be able to hear and respond to the spoken voice and to audible alarms
• Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proudto be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.