State Regulatory Compliance Specialist: Compliance & Advocacy

NiSource Corporate Services Co; Lexington (KY); On-site; USD 70,000 - 95,000; Full time

Job summary

NiSource Corporate Services Co is seeking a Regulatory Compliance Specialist to provide state-specific regulatory compliance expertise and independently manage elevated customer complaints. The role collaborates with leadership and cross-functional teams to interpret tariffs and regulations and communicate impacts to external regulators and internal stakeholders.

The specialist analyzes case data, prepares reports, and coordinates with regulators, legislators, and other external parties to

Qualifications

• Bachelor's degree or equivalent experience is required.
• 1–3 years of experience in regulatory compliance, customer advocacy, complaint resolution, or related fields.

Responsibilities

• Provide state-specific regulatory compliance guidance and monitor regulatory developments.
• Establish relationships with regulatory staff, agencies, legislators, and other stakeholders.
• Analyze case data and performance metrics to identify trends and improvement opportunities.
• Prepare compliance and management reports for leadership and regulators.
• Conduct reviews of customer service and call center performance for compliance gaps.
• Coordinate mediation requests, formal complaint responses, and testimony preparation.
• Manage elevated and complex customer complaint investigations and documentation.
• Provide state-specific guidance to leadership and cross-functional teams.

Skills

Regulatory compliance

Stakeholder communication

Data analysis

Report writing

Project management

Education

Bachelor's degree or equivalent experience

Job description

NiSource Corporate Services Co is seeking a Regulatory Compliance Specialist to provide state-specific regulatory compliance expertise and independently manage elevated customer complaints. The role collaborates with leadership and cross-functional teams to interpret tariffs and regulations and communicate impacts to external regulators and internal stakeholders.

The specialist analyzes case data, prepares reports, and coordinates with regulators, legislators, and other external parties to