State Of NM Remote Contact Center Agent

Accenture; New Mexico; Remote; USD 32,000 - 40,000; Full time

Job summary

A leading consulting firm is seeking a Remote Contact Center Agent in New Mexico. This position involves interacting with customers regarding Medicaid and providing exceptional service. Ideal candidates should have at least 2 years of customer service experience and proficiency in computer skills. Flexible shifts are available, with training provided remotely.

Benefits

Flexible work schedule

Training provided

Equipment provided

Qualifications

• 2 years of Customer Service experience.
• 1 year of call center environment experience.
• Proficiency with computers, internet, and email.

Responsibilities

• Answer incoming phone calls and emails regarding Medicaid.
• Provide outstanding customer service.
• Research and review customer inquiries.

Skills

Customer Service

Problem Solving

Attention to Detail

Communication

Data Entry

Education

High School Diploma or GED

Tools

Microsoft Office (Excel, Word, Outlook, Teams)

Job description

Job Description:

Job information State Of NM Remote Contact Center Agent from the Company Accenture, this latest State Of NM Remote Contact Center Agent job vacancy is located in the city Remote in New Mexico located in the country United States . This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree .

Job Responsibility:

ACCENTURE's Flexible Workforce solves clients' toughest challenges by providing cross-industry expertise, unmatched innovation, World-class tech and talent. We help bring it all together to deliver tangible business outcomes for our clients with contractors and our extended workforce opportunities. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work for and Diversity Inc's Top 50 Companies for Diversity lists.

What's In It For You:

• Collaborate with a diverse network of people
• Actively deliver innovative solutions for Accenture's clients
• Apply your skills and experience to help drive business transformation
• Work locally or remotely, significantly reducing or eliminating the demands to travel

Project Description: Customer Services Associate will leverage call center experience, customer service skills, problem solving, and attention to detail to deliver a positive customer experience. The right candidate will enjoy building relationships with customers, adapt quickly to change, and demonstrate grit that will inspire others to strive for superior results.

• This is a Remote position
• Equipment will be provided
• Candidates will work an 8 hour shift from 7a.m. to 7 p.m. Monday - Friday Mountain Standard Time Zone
• Training Hours are 8 a.m. to 5 p.m. M-F - Mountain Standard Time Zone

Responsibilities:

• Answer incoming phone calls, chats, and/or emails regarding Medicaid
• Conduct outreach phone calls and/or emails
• Provide outstanding customer service
• Recognize and follow call flows with scripts
• Research and review customer inquiries
• Research information using multiple systems
• Relay research findings and outcomes to customers
• Identify and escalate appropriate issues
• Clearly document call information and encounters in call logs
• Recognize and alert management of risk and trends
• Quickly transition from one task to another
• Maintain a professional demeanor
• Other duties as assigned

Basic Qualifications:

• 2-years of Customer Service experience
• 1-year of call center environment experience
• High School Diploma or GED
• Proficiency with computers: Experience using the internet, email via Outlook, etc.
• Solid Data entry experience
• Listening, verbal, and written communication experience
• Microsoft Office (Excel, Word, Outlook, and Teams) experience
• Internet access sufficient to handle calls received via the Internet
• Quiet and private remote work location
• Must be able to work based on Mountain Standard Time Zone
• Must be located in Mountain, Central or Eastern Time Zone

Bonus Points If You Have:

• Former Transaction Processing Experience
• Medicaid experience, or similar healthcare
• 2 years or more call center experience
• Experience working virtual
• Research skills

Equal Employment Opportunity Statement
Absolute commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. We believe that no one should be discriminated against because of their differences. Accenture is an Equal Opportunity Employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.