State Care Coordinator

HealthCare Access Maryland; Baltimore (MD); On-site; USD 38,000 - 52,000; Full time

Job summary

HealthCare Access Maryland (HCAM) provides person-centered care coordination for individuals transitioning from publicly funded substance use treatment to the next level of care. This State Care Coordinator role emphasizes collaboration, outreach, and diligent documentation to support recovery over up to 6 months post-transition.

The position requires coordinating intake, ISP development at multiple milestones, and regular client contacts, with on-site visits to treatment sites in Baltimore

Qualifications

• High School Diploma or GED; Bachelor's preferred.
• 2 years administrative support experience in a multidisciplinary team.
• Reliable transportation.
• Experience with substance use recovery population preferred.

Responsibilities

• Coordinate ongoing access to services per Service Plan.
• Attend follow-up meetings at facilities or HCAM offices.
• Submit mileage expenses monthly via Nexonia and report to Program Manager.

Skills

MS Word

Excel

Outlook

SharePoint

Organizational skills

Detail oriented

Interpersonal communication

Time management

Education

HS Diploma or GED

Bachelor’s degree preferred

Tools

Nexonia

eCW

Job description

About HealthCare Access Maryland (HCAM):

HealthCare Access Maryland (HCAM) is a nonprofit organization dedicated to making Maryland healthier by connecting residents to health insurance coverage and providing comprehensive care coordination. Each year, HCAM assists over 80,000 individuals across the state, offering personalized guidance, health education, and advocacy to ensure every Marylander has an equal opportunity to achieve optimal health.

Job Summary:

The State Care Coordinator provides person-centered and recovery-oriented care coordination services that assist individuals who are transitioning from publicly funded and fee-for-service substance use treatment to the next level of care by connecting them with services that support their continuing recovery. This is accomplished through a compassionate and collaborative working alliance with individuals serving for up to 6 months post-transition from a substance use treatment facility.

Duties and Responsibilities

Administration

• Coordinate and provide ongoing assistance accessing and engaging in services as outlined in the Service Plan.
• Participate in follow-up meetings at the treatment facilities, residence of person served, HCAM offices, or other facilities as identified by individual or care coordination team.
• The State Care Coordinators are responsible for submitting monthly Mileage Expenses through Nexonia in addition to sending the mileage reimbursement expense report to the Program Manager by 5th of the following month to ensure payment is approved in a timely manner

Case Management

• The State Care Coordinator must schedule and complete the Client Intake within 5 business days of the referral received.
• Clients that are enrolled in the care coordination program are required to complete an ISP (Individualized Service Plan) during intake, month 3, and month 6.
• The State Care Coordinator is required to make 2 contacts with their client each month in-person or by telephone. The first contact is due before the 15th of the month, and the second contact by the 30th of the month.
• All case management notes and required documents will be entered into eCW (client management database) within 24-48 hours of the completed Client Intake.
• State Care Coordinators are required to complete a Client Satisfaction Survey for clients who are enrolled in the state care coordination program for 2 months, 4 months, and at discharge for Baltimore County.
• State Care Coordinators will engage in a Client Audit each month with their immediate supervisor. The SCC will verify that all required documentation is uploaded into eCW, and all client notes are updated and completed.

Relationship Management

• Build customer-oriented, collaborative relationships with treatment providers and clients.

Outreach/Field Activity:

• The State Care Coordinators are responsible for visiting their assigned treatment sites twice a week for a minimum of 4 hours each day. During the visit, the coordinators are to engage with the clients by completing intakes, providing resources and tangible items to the clients.

Human Resources

• Complete all required HCAM and funder required trainings.

Additional duties and responsibilities:

• Other duties as assigned and based on needs of the program.

QUALIFICATIONS:

• High School Diploma or GED with significant human services experience. Bachelor’s degree in a Human Services field is preferred.
• 2 years of experience working in an administrative support capacity with a multidisciplinary team. Experience working within substance abuse recovery population preferred.
• Reliable transportation required.

KNOWLEDGE, SKILLS & ABILITIES

• Strong computer literacy skills, specifically with MS Word, Excel, Outlook and SharePoint (365).
• Organizational skills with the ability to meet a demanding workload
• Detail oriented to complete requirements of files and contract compliance.
• Sensitivity to cultural and socioeconomic characteristics of population served.
• We practice the “Housing First” philosophy. Knowledge is preferred, support is required.
• Excellent oral and written interpersonal and communication skills required
• Proven ability to work efficiently and meet deadlines

Compensation

In compliance with Maryland's wage transparency requirements, the compensation for this role has been included in the posting. Additionally, the benefits package includes vacation, sick, personal, and mental health leave, a 401k retirement plan with employer match, medical, dental, life, short-term and long-term disability insurance, company-paid life insurance, voluntary life insurance options, Health Savings Account (HSA) and Flexible Spending Account (FSA) options, and a voluntary emergency savings fund with employer match.

EEO Statement

HealthCare Access Maryland provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity includes, but is not limited to, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. HealthCare Access Maryland takes allegations of discrimination, harassment, and retaliation seriously and will promptly investigate when such behavior is reported.

Safety & Health Responsibilities:

HCAM is committed to providing and maintaining a safe, secure and healthy work environment for all employees, clients served, volunteers and visitors. As part of this commitment, HCAM has developed safety, security and occupational health policies, practices, and standards.

With this understanding, all employees are required to: Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws; adhere to all HCAM and local safety plans, policies, practices and standards; be aware of and follow all safety rules of your work site; report any unsafe conditions or accidents to your supervisor; practice standard precautions (formerly universal precautions) at all times, and; participate in mandatory or available safety training.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk, hear and respond to customers and employees. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.