State and Lake Chicago Tavern Assistant General Manager

Cangrade; Illinois; On-site; USD 80,000 - 100,000; Full time

Job summary

Join a uniquely different hospitality company as an Assistant General Manager at a vibrant Chicago tavern. This role is all about delivering brilliant guest service and creating a playful atmosphere that guests will love. You will oversee food and beverage services, manage staff development, and ensure operational efficiency while upholding the company's high standards. If you're passionate about hospitality and have a knack for creating memorable experiences, this opportunity is perfect for you. Become part of a dynamic team that values culture, humor, and excellence in service.

Qualifications

• 3+ years experience in the Food & Beverage industry.
• Strong knowledge of food service techniques and standards.

Responsibilities

• Deliver exceptional guest service and create a welcoming environment.
• Manage staff and contribute to financial planning and profitability.

Skills

Guest Service

Food and Beverage Knowledge

Staff Management

Financial Planning

Sales Strategies

Safety Standards

Wine Knowledge

Education

Experience in Food & Beverage Industry

Job description

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State and Lake Chicago Tavern Assistant General Manager

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by TheWit Hotel - Full Time

8d ago

Hospitality / Hotel/Resort / F&B - Restaurant Management

Summary

Deliver brilliant guest service each day, each night, and every time in-between by championing our 6 X's Hotter Service Philosophy. Create a welcoming, playful, and thoughtful service environment. This position is responsible for overall (front of the house & IRD) food and beverage services and functions of the outlet including monitoring budget and forecast, guest flow, and staffing issues. This position participates in employee development, assists in establishing department standards, guidelines, and objectives while helping to maintain the internal control measures necessary for operational efficiency.

Duties and Responsibilities

We are looking for those who celebrate culture, humor, wit, thoughtful and attentive service, and team orientation. You will need to have the ability to create a motivating work environment driving our Whatever It Takes attitude, and have a strong passion for excellence and guest service. The ideal candidate will strive to continuously evolve and improve their performance in order to provide a Four Diamond Level of service for all guests each and every day.

SKILLS AND RESPONSIBILITIES:

1. Celebrate theWit culture of individualism, engagement, having fun, and evolving theWit experience for every guest, every time.
2. Represent theWit in a positive manner at all times.
3. Recognize staffing needs, employee development for servers, hosts, and support staff.
4. Update and monitor daily opening, running, and closing side work checklist.
5. Manage staff contest program to promote competitive sales opportunities.
6. Contribute to the financial planning, tracking, and forecasting.
7. Maintain and organize venue storage areas.
8. Professional appearance and attitude.
9. Attends various internal and/or external meetings relating to the operation of the restaurant.
10. Interact positively with customers promoting hotel facilities and services while simultaneously building a loyal repeat customer base through personal rapport, acknowledgment, and exceptional personalized service.
11. Serve as a role model in the area of positive customer and client relationships.
12. Maintain profitability of outlet to support overall hotel operation.
13. Control payroll and equipment costs (minimizing loss and misuse).
14. Monitor and update POS database to accurately coincide with all current menu items.
15. Ensure par stock levels are maintained by calculating inventory, ordering, and retrieving supplies and stocking.

JOB REQUIREMENTS:

1. 3 years' experience in the Food & Beverage industry.
2. Knowledge of food and beverage positions within the restaurant, e.g., host person, bus person, food server, bartender, cocktail server.
3. Knowledge and skill in food service techniques and sales strategies.
4. Comprehension, knowledge, and understanding of food product and preparation.
5. Brand marketing and advertising experience.
6. Knowledge of service standards, practices, and etiquette in full-service restaurants and/or bars.
7. Full awareness and understanding of safety standards and sanitation practices for food and beverage service.
8. Extensive knowledge of wine, champagne, and alcoholic beverages.

ADDITIONAL QUALIFICATIONS:

1. Communicate in the primary language of the hotel.
2. Wear proper attire at all times and be well groomed.
3. Be flexible since this is a 24/7 hotel operation.
4. Must be able to lift and carry thirty pounds.

About the Company

A uniquely different hospitality company, SMASHotels relentlessly pursues the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty. Innovative programming and perpetual development keep us fresh and relevant.

SMASHotels embraces emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment, and online and in-person engagement.

Our track record has shown that by raising the bar through a focused commitment both financially and experientially, we achieve success, and our return on investment is substantially higher than industry standards.