Business Operations Manager, Enterprise Support Strategy & Operations (ESSO)

Amazon; Arlington, Northern (VA, KY); Hybrid; USD 88,000 - 154,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon’s AWS Enterprise Support Strategy & Operations is hiring a Business Operations Manager to drive field team planning and performance. You will lead budgets, headcount and productivity initiatives, using tools like Quicksight and Excel to generate insights and guide decisions.

You’ll partner with stakeholders to design scalable solutions, balance short-term actions with long-term projects, and communicate effectively to management across functions.

Qualifications

• 5+ years of Microsoft Excel experience.
• Bachelor’s degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field.
• Experience with sales CRM tools such as Salesforce or similar software.
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent.

Responsibilities

• Manages business planning on behalf of assigned field teams and key stakeholders.
• Owns the execution of components of Geo/Area planning, productivity improvements, site and level mix planning, headcount planning, goals planning, and operational target setting and budgeting.
• Deep knowledge of operations tools used on a regular basis including applications such as Quicksight and Excel.
• Monitors and applies controllership to variable headcount plans to minimize business risks and maximize business opportunities.
• Dives deep to inspect and scrutinize large data sets to mitigate business risk and downstream impacts of related actions.
• Able to toggle between tactical actions and longer-term initiatives, projects and planning activities.
• Proactively and independently works with stakeholders to identify business needs and design and implement solutions.
• Has a working knowledge of the data available or needed by the wider business for more complex or comparative analysis.
• Draft written and verbal communication with the ability to communicate to management, and at times in a cross-functional setting

Skills

Excel

Salesforce

Sales operations

CRM tooling

Education

Bachelor's degree in Business Administration, Finance, Economics, CS, Engineering

Tools

Quicksight

Excel

Job description

Business Operations Manager, Enterprise Support Strategy & Operations (ESSO)

Job ID: 10504954 | Amazon Web Services, Inc.

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

AWS Support Field Strategy & Operations

AWS SFSO is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The team interacts with leading companies and believes that world-class support is critical to customer resilience and growth. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Would you like join one of the most dynamic organizations within Amazon Web Services (AWS) and help customers of all industries gain the best value and service from AWS? Enterprise Support is hiring!

The AWS Enterprise Support team is looking for a driven, enthusiastic, and analytical thinker with strong operational experience to support business operations for our field teams. As a Business Operations builder, you will be responsible for driving operational cadences, business performance and productivity in the field while championing the needs of our internal customers.

This role will hold a variety of responsibilities ranging from day-to-day business operations such as maintaining data integrity to contributing to strategic planning activities such as building hiring mechanisms and productivity improvement plans.

An effective Business Operations person you will also drive initiatives within the Ops team or among stakeholder teams in the direction of the organizational strategy.

Key job responsibilities

• Manages business planning on behalf of assigned field teams and key stakeholders.
• Owns the execution of components of Geo/Area planning, productivity improvements, site and level mix planning, headcount planning, goals planning, and operational target setting and budgeting.
• Deep knowledge of operations tools used on a regular basis including applications such as Quicksight and Excel.
• Monitors and applies controllership to variable headcount plans to minimize business risks and maximize business opportunities. Applies judgment on health of the business and influences related management decisions.
• Dives deep to inspect and scrutinize large data sets to mitigate business risk and downstream impacts of related actions.
• Able to toggle between tactical actions and longer-term initiatives, projects and planning activities.
• Proactively and independently works with stakeholders to identify business needs and design and implement solutions.
• Has a working knowledge of the data available or needed by the wider business for more complex or comparative analysis.
• Draft written and verbal communication with the ability to communicate to management, and at times in a cross-functional setting

About the team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 5+ years of Microsoft Excel experience
• Bachelor’s degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
• Experience with sales CRM tools such as Salesforce or similar software
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent

Preferred Qualifications

• 5+ years of finance, business management and sales operations experience
• Experience working within a high-growth, technology company

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

Preferred Qualifications

• 5+ years of finance, business management and sales operations experience
• Experience working within a high-growth, technology company

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSU). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, VA, Arlington - 88,100.00 - 154,100.00 USD annually

Important FAQs for current Government employees

Before proceeding, please review the following FAQs https://www.amazon.jobs/en/faqs#faqs-for-us-government-employees

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.