Starlink Enterprise Account Director, Aviation

SPACE EXPLORATION TECHNOLOGIES CORP; Redmond (WA); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Comprehensive medical, vision, and dental coverage

401(k) retirement plan

Employee Stock Purchase Plan

Paid vacation and holidays

Company shuttle service

Job summary

SPACE EXPLORATION TECHNOLOGIES CORP in Redmond, WA is seeking a STARLINK ENTERPRISE ACCOUNT DIRECTOR to manage relationships with enterprise aviation customers, ensuring high levels of satisfaction and revenue growth.

The ideal candidate will possess technical knowledge of Starlink and experience in customer service. This full-time position requires excellent problem-solving and communication skills, as well as a willingness to travel.

Qualifications

• Bachelor's degree in engineering or business; or 10+ years of relevant experience.
• 8+ years in a customer-facing role.

Responsibilities

• Act as primary point of contact for strategic Enterprise Aviation customers.
• Manage ongoing account activities including onboarding and long-term retention.
• Build relationships with executive stakeholders to drive revenue.

Skills

Account management

Customer service

Problem-solving

Communication

Education

Bachelor's degree in engineering or business

Tools

CRM Systems

Job description

Redmond, WA

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

STARLINK ENTERPRISE ACCOUNT DIRECTOR, AVIATION

Starlink, our revolutionary satellite constellation, delivers low‑latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing base of enterprise customers from contract signature through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is a self‑starter that has a passion for making customers deliriously happy and connecting enterprises with Starlink.

Responsibilities

• Act as the primary point of contact for a portfolio of our most strategic Enterprise Aviation customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long‑term retention/growth of the relationship and revenue.
• Work with a team of Account Specialists and Leads to help support your account in managing day‑to‑day requests including orders, invoicing and supply management.
• Build relationships with executive stakeholders to identify requirements and manage expectations, driving revenue realization as quickly as possible.
• Collect, communicate and champion customer feedback internally to influence and steer programmatic and technical development required to maintain and grow your business.
• Deliver impeccable customer service, including efficient acknowledgement and resolution of issues.
• Retain and grow the value of accounts in both hardware and service revenue.
• Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks.
• Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross‑functional teams, evolve the customer experience, or scale the business while balancing resources and headcount.

Basic Qualifications

• Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 10+ years of professional business development, program management, sales or account‑management experience.
• 8+ years of experience in a customer‑facing role.

Preferred Skills and Experience

• Demonstrated experience in account management, sales, or other business functions within the aviation industry such as commercial airlines, OEMs or Dealers.
• Experience focusing on onboard connectivity solutions, satellite integrations, or fleet/mobility applications.
• Experience managing multiple projects and delivering under tight time and resource constraints.
• Excellent problem‑solving and sleuthing skills, going beyond just the apparent and available answer.
• Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.).
• Demonstrated ability to turn customer feedback into actionable, smart improvements.
• Excellent written and verbal communication skills, including ability to craft and present professional presentations.
• Excellent empathy, active listening, and resiliency skills.
• Ability to read contract documents and discern requirements and deliverables.

Additional Requirements

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts.
• Availability and willingness to travel up to 30% of the time as needed to customer sites/meetings.
• This is NOT a remote position and would require relocation if not local to the Woodinville, WA, Redmond, WA, Hawthorne, CA, or Bastrop, TX area.

Compensation and Benefits

Pay Range:
Level 3: $180,000.00 - $260,000.00

Your actual level and base salary will be determined on a case‑by‑case basis and may vary based on the following considerations: job‑related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long‑term incentives, in the form of company stock or long‑term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short‑ and long‑term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for round‑trip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affir­mat­ive Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to [e-mail] .