Sr. Enterprise Account Manager, Aviation

SPACE EXPLORATION TECHNOLOGIES CORP; Redmond (WA); On-site; USD 135,000 - 220,000; Full time

Benefits offered by this job

Stock options

Medical, vision, dental coverage

401(k) retirement plan

Paid parental leave

Paid vacation and holidays

Shuttle service from Seattle area

Job summary

SpaceX is seeking an Sr. Enterprise Account Manager for Aviation in the Redmond area.

You will own a portfolio of Starlink enterprise aviation clients, guiding onboarding, ongoing account management, and growth while coordinating with cross-functional teams to meet revenue objectives. The role requires a strong background in enterprise account management, aviation knowledge, and the ability to drive long-term client relationships, negotiations, and program execution.

Qualifications

• Bachelor's degree in engineering or business or equivalent experience with 8+ years in business development, program or account management.
• Minimum 7+ years in a customer-facing role with enterprise accounts.

Responsibilities

• Act as the primary contact for a portfolio of strategic Enterprise Aviation customers from contract signature through onboarding and retention.
• Build relationships with executive stakeholders to identify requirements and drive revenue realization quickly.
• Communicate customer feedback to influence product development and service delivery.
• Deliver impeccable service, with timely acknowledgement and resolution of issues.
• Retain and grow account value across hardware and service revenue.
• Owns forecasted revenue levels and communicates readiness, requirements, and risks.
• Lead process improvements to enhance handoffs across cross-functional teams and scale the business.

Skills

Account management

Customer relationships

Revenue growth

Cross-functional teamwork

Communication

Aviation industry knowledge

Education

Bachelor's degree in engineering or business

High school diploma/equivalency + 8+ years experience

Job description

Redmond, WA

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

SR. ENTERPRISE ACCOUNT MANAGER, AVIATION

Starlink, our revolutionary satellite constellation, delivers slow-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing base of enterprise customers from contract signature through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy and connecting enterprises with Starlink.

RESPONSIBILITIES:

• Act as the primary point of contact for a portfolio of our most strategic Enterprise Aviation customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue
• Build relationships with executive stakeholders to identify requirements and manage expectations, driving revenue realization as quickly as possible
• Collect, communicate and champion customer feedback internally to influence and steer programmatic and technical development required to maintain and grow your business
• Deliver impeccable customer service, including efficient acknowledgement and resolution of issues
• Retaining and growing the value of accounts in both hardware and service revenue
• Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
• Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount

BASIC QUALIFICATIONS:

• Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 8+ years of professional business development, program management, sales or account management experience
• 7+ years of experience in a customer-facing role

PREFERRED SKILLS AND EXPERIENCE:

• Ability to interact with all levels within airline management on technical and account management issues
• Significant knowledge or experience in commercial and/or business aviation, satellite communications, and program or account management
• Experience working with the FAA, EASA, or other aerospace regulatory bodies
• Experience managing multiple complex projects and delivering under tight deadlines and resource constraints
• Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills
• Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features
• Track record of demonstrating sound business judgment, evaluating alternatives, and making recommendations that were adopted and ultimately successful
• Excellent written and verbal communication skills, including the ability to craft and present professional presentations at all levels
• Ability to manage execution of significant or complex contracts, including initial intake, renegotiation of terms, and schedules. Especially after a contract is signed

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
• Availability and willingness to travel up to 30% of the time as needed to customer sites/meetings
• This is NOT a remote position and would require relocation if not local to the Woodinville, WA, Redmond, WA, Hawthorne, CA, or Bastrop, TX area

COMPENSATION AND BENEFITS:

Pay Range: Level 3: $135,000.00 - $220,000.00

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX.

• You may also be eligible for long-term incentives, in the form of company stock or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan.
• You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks.
• You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.
• Employees in Washington State accrue paid sick time in compliance with state and federal law.
• Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affiantive Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to [e-mail].