Starlink Customer Success Manager, Latin America

SpaceX; Texas; On-site; USD 120,000 - 180,000; Full time

Job summary

SpaceX's Starlink division seeks a Customer Success Manager for Latin America to own the post-sale relationship from onboarding through long-term growth. You will be the primary contact for assigned accounts, ensuring activation, on-time payments, and healthy revenue metrics.

Ideal candidates have 5+ years in account management or customer success, fluent Spanish, and experience with technical products or services. Some travel may be required.

Qualifications

• Bachelor's degree or 6+ years in account management, customer success, business development, operations, or technical customer-facing roles.
• 5+ years owning a defined book of business with accountability for customer health and revenue.
• 5+ years supporting customers on a technical product or service.
• Professional fluency in Spanish (written and spoken).

Responsibilities

• Own assigned Latin America accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary contact.
• Hit revenue targets by tracking readiness, shipments, activations, and payments; raise risks early.
• Keep internal systems current so account status, risk, and opportunity are visible.
• Monitor account health including contract compliance, KPI performance, invoicing, tax, logistics, and relationships.
• Set clear expectations with customers on what SpaceX can commit to on timing and delivery.
• Build account plans defining current state, healthy accounts, and next revenue.
• Identify expansion, additional sites or kits, and new usage for Starlink.
• Facilitate leadership reviews linking Starlink performance to results.
• Forecast retention and revenue so leadership can plan against a real number.
• Bring customer feedback to SpaceX to reduce errors across accounts.
• Help shape operations in Latin America, including country-level priorities, onboarding, and payments.
• Document processes to support expansion and scaling of the business.

Education

Bachelor's degree in engineering, business, or related field

High school diploma / equivalency + 6+ years of experience

Job description

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal ofenabling human life on Mars.

STARLINKCUSTOMER SUCCESS MANAGER, LATIN AMERICA

Starlink is delivering high-speed, low-latency internet around the world. Customer Success is the post-sale owner of the customer relationship where they are the single name on a book of enterprise accounts from contract signature through onboarding, activation, payment, and long-term growth.

This is an individual contributorrole,and the idealcandidateis a self-starter who is comfortableoperatingwithout a definedplaybook, holds a high bar ofcommunication, and treats revenue, activation, and account health as their personal responsibility.

RESPONSIBILITIES:

• Own assigned Latin America accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact
• Hit revenue targets on time by tracking readiness, shipments, activations, and payments, and by raising risks early when dates or dollars may slip
• Keep internal systems current so account status, risk, and opportunity are visible in one place
• Monitor account health-including contract compliance, KPI performance, invoicing and tax, logistics, and the customer relationship-to prevent delayed cash or churn
• Set clear expectations with customers and partners on what SpaceX can and cannot commit to on timing and delivery
• Build account plans that define current state, a healthy account, and the next dollar of revenue
• Identify expansion, additional sites or kits, and new ways customers can use Starlink
• Facilitate leadership business reviews that connect Starlink performance to customer results
• Forecast retention and revenue for the book so leadership can plan against a real number
• Bring customer feedback into SpaceX and work with engineering, support, finance, and operations to reduce errors across accounts
• Help shape how we operate in Latin America, including country-level priorities, onboarding, and getting paid
• Document processes that support expansion and scaling of the business

BASIC QUALIFICATIONS:

• Bachelor's degree in engineering, business, or a related field, OR high school diploma / equivalency certificate and 6+ years of professional experience in account management, customer success, business development, operations, or a technical customer-facing role
• 5+ years owning a defined book of business with accountability for customer health and revenue (retention, realization, expansion, or collections), not just project delivery
• 5+ years supporting customers on a technical product or service
• Professional fluency in Spanish (written and spoken)

PREFERRED SKILLS AND EXPERIENCE:

• Experience working in Latin America, including multi-country accounts, local billing or tax, regulation, or selling through partners
• A track recordof growing revenue inside existing accounts, such as expansion,additionalsites, or new ways the customer uses the product
• Experience running several complex workstreams at the same time and delivering them on tight timelines
• Strong written and verbal communication, with the ability to work clearly with executives, operators, and finance
• Experience with telecommunications, satellite, networking, or similar infrastructure sold to enterprise or government customers

ADDITIONAL REQUIREMENTS:

• Willing to work early mornings, evenings, and weekends as needed for Latin America time zones and critical milestones
• Willing to travel across Latin Americaas needed

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. * 1157, or (iv) Asylee under 8 U.S.C. * 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX's Affinnative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out [e-mail].