Starbucks Supervisor (Full-Time) | InterContinental Miami Downtown

InterContinental Hotels Group; Torch of Friendship (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k)

Hotel discounts worldwide

Access to a variety of discount programs

Job summary

InterContinental Hotels Group is seeking a Starbucks Supervisor for their Miami Downtown location. The role involves supervising menu service, training employees, and ensuring high levels of guest satisfaction. The ideal candidate should be enthusiastic, possess strong communication skills, and have prior food service experience.

You will enjoy benefits such as paid time off, medical insurance, and 401(k) options. Join a dynamic team dedicated to providing exceptional service!

Qualifications

• High school diploma or equivalent and one year food service experience in a full service restaurant.
• Must be able to carry or lift items weighing up to 50 pounds.
• Alcohol awareness certification or valid health/food handler card as required.

Responsibilities

• Supervise service and delivery of menu items, ensuring quality.
• Train and schedule employees to ensure proper coverage.
• Respond to guest requests and complaints promptly.

Skills

Customer service skills

Communication skills

Organizational skills

Mathematical skills

Education

High school diploma or equivalent

Some college or supervisory experience

Job description

Starbucks Supervisor (Full-Time) | InterContinental Miami Downtown

Hotel: IC - Miami (MIAHA), 100 Chopin Plz, 33131

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being ONE GREAT TEAM and honored as one of the TOP WORKPLACES of South Florida by the Sun Sentinel for the eight year.

Your day to day:

As a Starbucks Supervisor, you will supervise the service and delivery of menu items in the assigned restaurant ensuring a high level of quality and consistency. Adhere to federal, state and local regulations concerning health safety or other compliance requirements.

DUTIES AND RESPONSIBILITIES:

Train and schedule employees to ensure proper coverage. Monitor performance and recommend corrective action. Alert management of potentially serious issues.

Respond in a prompt and professional manner to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.

Oversee cash handling and check/credit policies and procedures.

Inspect restaurant daily to ensure high quality food and food presentation and cleanliness.

Conduct pre-shift meetings to inform staff of daily events. Review daily specials.

Ensure side work duties are complete and tables are set before, during and after operating hours.

Promote teamwork and quality service through daily communication and coordination with other departments.

May routinely greet guests and serve food and beverage.

Perform other duties as assigned.

Qualifications and Requirements:

High school diploma or equivalent and one year food service experience in a full service restaurant or similar setting. Some college or supervisory experience preferred.

Ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds
• Moving about the outlet(s)
• Handling food objects and products

Other:

• Communication skills are utilized a significant amount of time when interacting with customers and employees
• Reading and writing abilities are utilized often when completing paperwork, scheduling, and giving and receiving instructions.
• Mathematical skills, including basic math, cash handling, are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• May be required to work nights, weekends, and/or holidays.

Work Area: Assigned outlet and kitchen areas.

What we offer:

• Paid time off
• Medical/dental/vision insurance
• 401(k)
• Hotel discounts worldwide
• Access to a wide variety of discount programs
• The chance to work with a great team of people
• Opportunity to be yourself

IHG is an equal opportunity employer: Minorities/ Females/ Veterans/ Disabled.