Starbucks Supervisor

Peachtree Group; Orlando (FL); On-site; USD 70,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Supervisor, where you will lead a dynamic team in delivering exceptional customer experiences. This role involves overseeing daily operations, ensuring quality service, and fostering a positive work environment. You'll engage with guests, support your team, and uphold company standards while enjoying a comprehensive benefits package. If you're passionate about hospitality and ready to make a difference, this is the perfect opportunity for you to thrive in a vibrant setting.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• 2+ years of customer service experience in hospitality or restaurant.
• Experience in delegating tasks and coordinating team efforts.

Responsibilities

• Ensure exceptional customer service and operational excellence.
• Maintain a clean workspace and adhere to safety guidelines.

Skills

Customer Service

Team Leadership

Problem-Solving

Communication Skills

Organizational Skills

Job description

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Join to apply for the Starbucks Supervisor role at Peachtree Group

• Responsible for performing the operational activities that enable the team to make every moment right for customers.
• Follows and role models our customer service commitment (smiling, offering a friendly greeting, learning guests’ names and orders, assuming the best in others, saying thank you) in each interaction
• Actively seeks to recognize, include, appreciate, support and delight our guest
• Uses operational tools and training to develop coffee/product knowledge and helps our guest find their favorites
• Connect guests with events and offers by staying informed about relevant information
• Accurately rings customer orders and follows proper cash handling procedures
• Maintain a calm demeanor during periods of high volume or unusual events
• Contributes to positive team environment
• Follows Starbucks and Peachtree operational policies and procedures including those for cash handling and safety/security
• Maintain a clean and organized workspace
• Provide quality beverages, and food products consistently by adhering to all recipe and presentation standards
• Follow health, safety, and sanitation guidelines for all products and equipment
• Maintain regular and punctual attendance
• Assist with training
• Provide feedback to store manager on team performance during shift
• Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to team members on shift to ensure operational excellence and to improve team performance
• Develop positive relationships with team by understanding and addressing individual motivation, needs and concerns.
• Execute store operations during scheduled shifts.
• Organize opening and closing duties as assigned.
• Follow all cash management and cash register policies and ensures proper cash management practices are followed by shift team
• Follow up with baristas during the shift to ensure the delivery exceptional customer service for all guests.
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
• Utilizes operational tools to achieve operational excellence during the shift.
• Ensure the store operates to standard and achieves goals.
• Engage with Starbucks on store-level goals, results and action plans
• Assist store manager with ordering and receiving
  
  

Responsibilities

• Responsible for performing the operational activities that enable the team to make every moment right for customers.
• Follows and role models our customer service commitment (smiling, offering a friendly greeting, learning guests’ names and orders, assuming the best in others, saying thank you) in each interaction
• Actively seeks to recognize, include, appreciate, support and delight our guest
• Uses operational tools and training to develop coffee/product knowledge and helps our guest find their favorites
• Connect guests with events and offers by staying informed about relevant information
• Accurately rings customer orders and follows proper cash handling procedures
• Maintain a calm demeanor during periods of high volume or unusual events
• Contributes to positive team environment
• Follows Starbucks and Peachtree operational policies and procedures including those for cash handling and safety/security
• Maintain a clean and organized workspace
• Provide quality beverages, and food products consistently by adhering to all recipe and presentation standards
• Follow health, safety, and sanitation guidelines for all products and equipment
• Maintain regular and punctual attendance
• Assist with training
• Provide feedback to store manager on team performance during shift
• Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to team members on shift to ensure operational excellence and to improve team performance
• Develop positive relationships with team by understanding and addressing individual motivation, needs and concerns.
• Execute store operations during scheduled shifts.
• Organize opening and closing duties as assigned.
• Follow all cash management and cash register policies and ensures proper cash management practices are followed by shift team
• Follow up with baristas during the shift to ensure the delivery exceptional customer service for all guests.
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
• Utilizes operational tools to achieve operational excellence during the shift.
• Ensure the store operates to standard and achieves goals.
• Engage with Starbucks on store-level goals, results and action plans
• Assist store manager with ordering and receiving
  
  

Job Qualifications And Required Skills

• 2 years customer service experience in a hospitality or restaurant environment
• 1 year of experience in a position that required constant interacting with and fulfilling the requests of customers
• At least 1 year of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees
• Available to work full time including variable hours including mornings, evening, weekends and/or holidays.
• Ability to prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
• Ability to direct the work of others
• Ability to learn quickly
• Effective oral communication skills
• Knowledge of the restaurant and hospitality environment
• Strong organizational, interpersonal, and problem-solving skills
• Ability to work as part of a team
• Ability to build relationships
  
  

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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