Starbucks Supervisor

Wind Creek Hospitality; Atmore (AL); Presencial; USD 19.000 - 25.000; Tempo integral

Resumo da vaga

Wind Creek Hospitality is seeking a Starbucks Supervisor to lead assigned Partners in delivering an exceptional Starbucks Experience within our casino property in Atmore, Alabama. You will drive guest satisfaction, manage performance, and support all casino initiatives while ensuring efficient operations and cost control.

The role requires a high level of customer service, strong communication, and the ability to coordinate multiple tasks in a fast-paced environment.

Qualificações

• High School diploma or GED required
• Currently enrolled and complete GED within 6 months from start date
• Associate’s Degree in Related field required
• Two (2) years’ supervisory experience required
• Two (2) years’ experience in the hiring department’s Department required
• Must be eighteen (18) years of age or older
• Three (3) years of customer service experience in retail or restaurant environment required
• Must successfully complete Starbucks Training and Barista Certification required
• Experience in multi-shift, complex organizations; Problem solving and decision making ability
• Must have extensive knowledge of food products and service techniques
• Must be familiar with financial data and cost control techniques
• Excellent interpersonal, customer service, communication, team building, and problem solving skills are required
• Excellent verbal and written communication skills
• Ability to coordinate multiple tasks at once with minimal direction
• Ability to compile, compute, and analyze data for reports
• Must be able to work with computer-based time and attendance, and/or client-booking systems, as well as the POS
• Must be able to lift and carry up to 40 pounds
• Must be able to work independently and as part of a team
• Must be able to deal effectively with diverse departments and adapt to change
• Ability to supervise multiple situations simultaneously
• Must have maturity, dependability, and punctuality
• Ability to communicate in English effectively both verbally and in writing
• Must pass interview including guest service audition
• Must complete Responsible Vendor Alcoholic Beverage Service and TIPS training
• Must complete ServeSafe Sanitation training
• Willing to work odd hours
• Must maneuver to all areas of assigned outlets
• Must respond calmly to guest and employee conflicts
• Willing to travel for training
• Must have a Tribal Gaming License or ability to obtain one
• Willingness to work in smoke environment

Responsabilidades

• Displays a customer-first attitude by training and holding partners accountable for legendary service
• Helps implement programs to improve operations and revenue
• Develops customer service training and supports VIP guests and events
• Administers scheduling to ensure high service levels and productivity
• Counsels, guides, trains, and instructs assigned personnel
• Works with systems and develops procedures, budgets, and documentation
• Addresses customer complaints and takes corrective action
• Oversees staffing decisions and promotions within the outlet
• Manages promotions, food and beverage specials, and events information
• Ensures inventories meet operation needs

Conhecimentos

Customer service

Communication

Team leadership

Problem solving

Time management

English proficiency

Formação

Associate’s Degree in Related field

Two years supervisory experience

Ferramentas

Point of Sale (POS) systems

Descrição da vaga

Job Overview

The Starbucks Supervisor is responsible for effective use of all Starbucks personnel to achieve maximum operating results, revenue enhancements and tracking, and cost of goods control. Ensures that guest’s service needs are identified and implements programs designed to ensure proper Starbucks Experience and guest service. Provides leadership and direction for assigned employees and supports all Casino initiatives throughout the property.

Description

Job Overview

The Starbucks Supervisor is responsible for effective use of all Starbucks personnel to achieve maximum operating results, revenue enhancements and tracking, and cost of goods control. Ensures that guest’s service needs are identified and implements programs designed to ensure proper Starbucks Experience and guest service. Provides leadership and direction for assigned employees and supports all Casino initiatives throughout the property.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities

• Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service
• Assists in implementing programs designed to provide beneficial changes in assigned operations, improvement in the operations impact or interaction with customers, improvement in the operations ability to reduce or contain costs or generate additional revenue
• Helps develop and implement customer service training programs as needed; Ensures that the Starbucks area support the Casino by providing outstanding service to VIP guests and during special events
• Assists in the development and administration of controls for all phases of assigned outlet in an economical and profitable manner while maintaining established standards
• Helps implement cost control procedures and standards of performance; Administers scheduling programs to ensure highest service levels with maximum productivity
• Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties
• Works with manual and automated systems and assists in developing or implementing procedures, formats, budgets, testing, training, and documentation
• Acts immediately on all customer complaints and takes corrective action as needed
• Oversees personnel changes in assigned outlet and recommends action regarding hiring, promotions, demotions and release of personnel
• Reads and retains all pertinent information regarding daily promotions, food and beverage specials, property promotions, station assignments and scheduled entertainment from disseminated pre-shift information
• Ensures that interim and annual performance evaluations are completed on time and files maintained
• Ensures sufficient inventories are maintained to meet the needs of the operation
• Other duties & responsibilities as assigned

Job Requirements

(please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Associate’s Degree in Related field- required
• OR Two (2) years’ Supervisory experience- required
• OR One (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality F&B Department- required
• OR Two (2) years’ experience in the hiring position’s Department- required
• Must eighteen (18) years of age or older
• Two (2) years’ supervisory experience in a restaurant or designer coffee retailer- preferred
• Three (3) years of customer service experience in retail or restaurant environment- required
• Must successfully complete Starbucks Training and Barista Certification - required
• Experience in multi-shift, complex organizations; Problem solving and decision making ability
• Must have extensive knowledge of food products and service techniques
• Must be familiar with financial data and cost control techniques
• Excellent interpersonal, customer service, communication, team building, and problem solving skills are required
• Excellent verbal and written communication skills
• Ability to coordinate multiple tasks at once with minimal direction
• Ability to compile, compute, and analyze pertinent data needed for reports
• Ability to work with a computer based time and attendance, and/or client-booking systems, as well as the point of sale
• Must be able to lift and carry up to forty (40) pounds; must be able to work independently and as part of a team
• Must be able to deal effectively with diverse departments and have flexibility to work in an ever-changing environment
• Ability to adequately and successfully perform all aspects of this position
• Ability to supervise effectively in a fast-paced environment
• Ability to supervise multiple situations simultaneously
• Must possess a high level of maturity, dependability, and punctuality
• Demonstrated ability to communicate, in English, effectively both verbally and in writing, and understand and carry out instructions furnished in written, oral, or diagram formats
• Must successfully pass job interview, including a guest service audition
• Must successfully complete Responsible Vendor Alcoholic Beverage Service, and TIPS training
• Must successfully complete ServeSafe Sanitation training
• Willing to work odd and irregular hours
• Must be able to maneuver to all areas of assigned outlets, including all food and beverage service areas
• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts
• Willing to travel and participate in training as recommended or required
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.