Starbucks Shift Leader

The Long Bay Resort; Pawleys Island (SC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical and Dental insurance

401(k) retirement plan with company match

Tuition Reimbursement

Resort Accommodations Discount

Job summary

The Long Bay Resort is seeking a Starbucks Lead Barista to supervise and develop our barista team. You will play a pivotal role in delivering exceptional customer experiences while maintaining operational excellence.

Key responsibilities include training team members, managing cash handling procedures, and ensuring a clean café environment. The ideal candidate will have prior supervisory experience and a passion for customer service. Various schedules may be required, including weekends and holidays.

Qualifications

• Prior supervisory experience in a related role required.
• Strong attention to detail and multitasking abilities.
• Knowledge of food safety and sanitation practices preferred.

Responsibilities

• Provide guidance and support to baristas.
• Lead by example through exceptional customer service.
• Train new team members on company policies and procedures.
• Foster a positive and collaborative work environment.
• Ensure cleanliness and sanitation of the café.

Skills

Supervisory experience

Customer service

Basic math skills

Attention to detail

Teamwork

Job description

Overview

As a Starbucks Lead Barista, you will take on a key supervisory role, supporting the store manager while helping to lead and develop a team of baristas. This position plays an essential part in delivering exceptional guest experiences, maintaining operational excellence, and upholding Starbucks brand standards in every interaction.

Responsibilities

• Provide guidance and support to baristas, assisting in training, development, and performance management
• Lead by example through exceptional customer service, drink preparation, and adherence to store operation
• Train new team members on company policies, procedures, and beverage preparation
• Provide ongoing coaching and support to enhance team performance
• Foster a positive, inclusive, and collaborative work environment
• Encourage upselling and promotion of new and seasonal products
• Ensure exceptional guest service by addressing concerns and maintaining a welcoming atmosphere
• Stay informed on menu offerings, seasonal beverages, and new products to make recommendations
• Prepare and serve beverages and food items according to Starbucks recipes and standards. Operate POS systems, handle transactions accurately, and manage cash handling procedures
• Maintain cleanliness and sanitation of the café, including counters, equipment, seating areas, and restrooms
• Restock inventory, monitor product levels, and rotate items to maintain freshness
• Report safety hazards or incidents to the Store Manager. Other duties as assigned

Qualifications

• Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
• Prior supervisory experience in a related role required (ex. Starbucks, fast food, high-volume restaurant)
• Passion for providing exceptional service to guests and team members
• Responsibility, reliability, and honesty
• Teamwork and collaboration
• Clear professional communication
• Strong attention to detail and ability to multitask in a fast-paced environment
• Basic math and cash handling skills
• Knowledge of food safety and sanitation practices preferred

Benefits

• Medical and Dental insurance
• Supplemental insurance plans (ex. Vision, Life, etc…)
• Paid Time Off
• 401(k) retirement plan with company match
• Bereavement Leave
• Jury Duty Pay
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Tuition Reimbursement
• Resort Accommodations Discount
• And more!

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.