Starbucks Manager

Hei Hotels Inc.; Alpharetta, Northern (GA, KY); Hybrid; USD 42,000 - 55,000; Full time

Benefits offered by this job

Free meals on shift

Free on-site parking

Uniform provided

Discounted dry cleaning

Marriott room discounts

Job summary

The Hotel Avalon in Alpharetta, GA, is seeking a Starbucks Manager to join on-site and provide exceptional guest service in a high-volume outlet. You will greet customers, prepare orders, and handle payments accurately while upholding brand standards.

This role requires Starbucks experience, strong math and POS skills, and excellent communication. Benefits include medical/dental/vision, retirement programs, and on-site perks like meals, parking, uniforms, and Marriott room discounts.

Qualifications

• Starbucks experience is required and preferred.
• Basic mathematical skills for cash handling and POS totals.
• Ability to operate a keyboard and POS procedures.
• Strong verbal and written communication skills.
• Ability to resolve conflicts tactfully and professionally.

Responsibilities

• Greet guests with a warm, sincere welcome and provide friendly service.
• Prepare customer orders accurately and efficiently.
• Ring guest checks and process payments via cash, card, or house charges.
• Balance and close the check using designated payment methods and maintain accuracy.
• Ensure guest satisfaction and escalate issues when needed to resolve problems.
• Maintain high cleanliness and standards for all product preparation areas.
• Adhere to accounting guidelines for receipts, tip distribution, and cash handling.
• Balance the house bank at end of shift and ensure accountability.
• Be punctual, reliable, and able to work regular shifts as scheduled.
• Perform other related duties as assigned.

Skills

Starbucks experience

Cash handling

POS operations

Communication skills

Conflict resolution

Multitasking

Tools

POS procedures

Cash register

Job description

## Starbucks ManagerApply: On-Site: The Hotel Avalon - Alpharetta, GA: Full time: Posted Today: JR119746**About Us**Inspired by the mythical land of Avalon, where the experience of the “Good Life” is ever-present, The Hotel at Avalon arrives — a grand reimagining of resort environment, where guests are immersed in the timeless art of living well. Here at the Hotel at Avalon, the \"Good Life\" is ever present in our benefits of becoming an associate! In addition to our Company's medical, dental, vision, and retirement benefits, Hotel at Avalon associates also enjoy free lunch or dinner during your shift in our Associate Cafe, free gated on-site parking, provided uniforms, and discounted dry cleaning rates on-site. In addition, you and your family have access to Marriott's discounted hotel room program at thousands of Marriott locations around the world. \"Think of us as a guide to the extraordinary, a gateway to the unconventional, a beacon of good taste\".Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.**Compensation**### Tipped/Service Charge Eligible? No### Discretionary Performance Bonus Eligible? No**Overview**Provide superior customer service while maintaining a clean and attractive outlet for guests.### **Essential Duties and Responsibilities*** Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests.* Prepare customers orders as requested accurately and efficiently.* Ring guest check correctly. Close the check to the proper method of payment, (i.e., cash, credit card or house charge).* Ensures guest satisfaction; in the event of dissatisfaction, tactfully negotiates resolution.* Maintain the highest level of standards for all product preparation.* Clean or sanitize work areas, utensils, equipment, service stations or seating areas.* Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management.* Balance house bank at the end of the shift. Retrieves and returns bank from vault to workstation and return, to ensure accountability.* Comply with attendance rules and be available to work on a regular basis.* Perform any other job related duties as assigned. **Qualifications and Skills*** Starbucks Experience* Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges and understand portion sizes as relating to pricing.* Ability to operate a keyboard and Point of Sale procedures.* Ability to effectively deal with and resolve conflict situations, such as inaccurate check total.* Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation.* Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.## **Benefits**HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.### HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.