Starbucks Manager

Macy's

Albuquerque (NM)

On-site

USD 55,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Competitive pay and benefits

Comprehensive health and wellness coverage

401(k) match

Paid time off and holidays

Continuous learning opportunities

Job summary

A retail giant in Albuquerque is seeking a Manager for their Starbucks café. You will oversee operations, ensure excellent customer service, and manage a high-performing team. Ideal candidates have experience in food service management and are ServSafe certified. The role offers a competitive full-time position with benefits, aimed at enhancing the customer experience while maintaining brand standards.

Qualifications

2+ years of retail, restaurant, or food service management experience required.
Heavy lifting and constant movement are necessary for the role.
Flexible schedule required, including availability on weekends and holidays.

Responsibilities

Oversee all aspects of café operations ensuring compliance with brand standards.
Recruit and develop team members to foster a positive work culture.
Deliver exceptional customer service through effective training and modeling.
Ensure food and beverage presentation aligns with brand standards.
Develop schedules and labor plans to optimize productivity and control costs.
Manage ordering, inventory, and invoice processing within budget.
Review financial reports to meet sales and profit goals.

Skills

Operational & Financial Management

Leadership & Team Development

Customer Service Excellence

Food Quality, Safety & Compliance

Communication, Collaboration & Strategic Thinking

Education

High School diploma or equivalent

ServSafe certification or food handler permit

Job description

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Manager, Starbucks is responsible for the overall operation and performance of the licensed Starbucks café inside Macy’s. The Manager ensures an efficient, professional, safe, and profitable business while upholding Starbucks brand standards and Macy’s Foods Division expectations. The Manager oversees daily operations, drives sales and profitability, and fosters a positive, inclusive team culture. Through strong leadership, operational excellence, and partnership with both Starbucks and Macy’s leadership, the Manager delivers an exceptional customer experience and ensures the café consistently meets brand, quality, and financial goals.

What You Will Do

Oversee all aspects of café operations, ensuring a safe, efficient, and brand-right environment that meets Starbucks, Macy’s Foods Division, and Health Department standards.
Recruit, hire, train, and develop Supervisors and Baristas, building a motivated and high-performing team.
Deliver exceptional customer service by modeling Starbucks customer connection standards and Macy’s service expectations.
Ensure consistent preparation, presentation, and merchandising of all food and beverage products in alignment with Starbucks standards.
Develop and execute schedules and labor plans that optimize productivity, control costs, and maintain excellent service levels.
Manage ordering, receiving, inventory, and invoice processing to achieve targeted food and beverage costs and stay within budget.
Review financial reports and take appropriate action to meet sales, expense, and profit goals.
Ensure full compliance with food safety, sanitation, and health regulations while maintaining a clean and organized café environment.
Oversee cash handling, point-of-sale operations, and adherence to all financial policies and procedures.
Build strong partnerships with Macy’s leadership and Starbucks District Managers to align on strategy, goals, and operational priorities.
Serve as a role model in professionalism, appearance, communication, and alignment with company values.
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Operational & Financial Management: Drive sales, manage expenses, and achieve profitability through effective scheduling, cost control, inventory, vendor management, and data-driven decision-making.

Leadership & Team Development: Coach, train, and retain high-performing teams while fostering a positive, inclusive, and productive work environment.

Customer Service Excellence: Ensure the service basics of Connect, Anticipate, Personalize, and Own are met to deliver an exceptional customer experience.

Food Quality, Safety & Compliance: Ensure excellence in food and beverage preparation, recipe execution, and adherence to sanitation and health regulations.

Communication, Collaboration & Strategic Thinking: Effectively communicate across teams, collaborate with store leadership, and apply creative, strategic problem-solving to drive business results.

Who You Are

Candidates with a High School diploma or equivalent and 2+ years of retail, restaurant, or food service management experience are encouraged to apply. Starbucks or Starbucks licensed café experience preferred.
Must be ServSafe certified or have food handler permit as required by state or local health department.
Must be able to successfully obtain Barista Basics, Barista Trainer, Daily Ops, and LS Leader certifications for Starbucks Licensed leaders within introductory period.
This position requires heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands. Involves remaining in a stationary position for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Benefits

Performance‑based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in‑style and on‑trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join Us

Join us and help write the next chapter in our story - apply today!

Equal Opportunity Employer Statement

This job description is not all‑inclusive. Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Job Details