Cafe Manager

Macy's

San Diego (CA)

On-site

USD 70,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Competitive pay and benefits

Health and wellness coverage

401(k) match

Paid time off and holidays

Performance-based incentives

Employee Assistance Program

Job summary

A leading national retail company is seeking a Manager, Foods to oversee operations at Macy’s Café & Taste Bar in San Diego, California. The ideal candidate will manage daily operations, drive sales, and lead a high-performing team to deliver exceptional customer experiences. This full-time role requires operational and financial management skills, along with prior retail or food service management experience. Join us to create memorable moments for customers and foster a positive team culture.

Qualifications

2+ years of retail, restaurant, or food service management experience.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
Must be able to lift at least 30 lbs. and meet physical demands of the role.

Responsibilities

Oversee café operations and ensure brand compliance.
Recruit, hire, train, and develop a high-performing team.
Deliver exceptional customer service and manage inventory effectively.
Ensure compliance with health regulations and maintain a clean environment.
Develop and execute labor plans to balance productivity with service excellence.
Manage ordering, inventory, and invoices to hit food/beverage cost targets.
Review financial reports to meet sales, expense, and profitability goals.
Ensure health, safety, and sanitation compliance in the café environment.
Oversee cash handling and POS operations per policies.
Collaborate with Macy’s leadership on strategy and priorities.

Skills

Operational Management

Financial Management

Leadership

Customer Service

Food Safety Compliance

Strategic Thinking

Education

High School diploma or equivalent

ServSafe certification or food handler permit

Job description

Job Overview

The Manager, Foods is responsible for the overall operation and performance of the Macy’s Café & Taste Bar. The Manager ensures an efficient, professional, safe, and profitable business while upholding Macy’s Foods Division expectations. The Manager oversees daily operations, drives sales and profitability, and fosters a positive, inclusive team culture. Through strong leadership, operational excellence, and partnership with Macy’s leadership, the Manager delivers an exceptional customer experience and ensures the café consistently meets brand, quality, and financial goals.

What You Will Do

Oversee all aspects of café operations, ensuring a safe, efficient, and brand‑right environment in compliance with Macy’s Foods Division and Health Department standards.
Recruit, hire, train, and develop colleagues and supervisors, building a motivated, high‑performing team.
Deliver exceptional customer service by modeling Macy’s service expectations.
Ensure consistent preparation, presentation, and merchandising of all food and beverage products.
Develop and execute schedules and labor plans that optimize productivity, control costs, and maintain service excellence.
Manage ordering, receiving, inventory, and invoice processing to achieve targeted food and beverage costs within budget.
Review and respond to financial reports to achieve sales, expense, and profitability goals.
Ensure full compliance with food safety, sanitation, and health regulations while maintaining a clean, organized café environment.
Oversee cash handling, point‑of‑sale operations, and adherence to financial policies and procedures.
Build strong partnerships with Macy’s leadership to align on strategy, goals, and operational priorities.
Model professionalism, strong communication, and company values in all interactions.
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Operational & Financial Management: Drive sales, manage expenses, and achieve profitability through effective scheduling, cost control, inventory, vendor management, and data‑driven decision‑making.

Leadership & Team Development: Coach, train, and retain high‑performing teams while fostering a positive, inclusive, and productive work environment.

Customer Experience & Hospitality: Deliver attentive service and craveable food and beverage experiences that consistently exceed customer expectations.

Food Quality, Safety & Compliance: Ensure excellence in food and beverage preparation, recipe execution, and adherence to sanitation and health regulations.

Communication, Collaboration & Strategic Thinking: Effectively communicate across teams, collaborate with store leadership, and apply creative, strategic problem‑solving to drive business results.

Who You Are

Candidates with a High School diploma or equivalent and 2+ years of retail, restaurant, or food service management experience are encouraged to apply.
Must be ServSafe certified or have food handler permit as required by state or local health department.
This position requires heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands. Involves remaining in a stationary position for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

Performance‑based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in‑style and on‑trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - apply today!

Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Job Information