Starbucks Cafe Manager, Philadelphia, #1463

Gopuff; Philadelphia (Philadelphia County); On-site; USD 42,000 - 44,000; Full time

Job summary

Gopuff seeks a Cafe Manager for its Starbucks Operations team. The role involves leading a team, overseeing store operations, and ensuring a perfect customer experience. Candidates should have managerial experience in retail, strong leadership skills, and the ability to drive store profitability. Join a fast-paced environment focused on delivering customer satisfaction.

Benefits

Comprehensive medical, dental, and vision insurance

401k and commuter benefits

Gopuff employee discount

Career growth opportunities

Company equity program

Qualifications

• 2 years of manager/supervisor experience, with 1 year in QSR and/or cafe preferred.
• Strong skills with conflict resolution and an entrepreneurial mentality.
• Proficiency in computer usage, email, and Google Suite.

Responsibilities

• Lead Starbucks operations, including deliveries, inventory management, and equipment maintenance.
• Drive improvements in key performance indicators like Production Time and Cost Per Order.
• Ensure financial success by meeting budget targets for productivity and labor.

Skills

Organizational skills

Interpersonal skills

Problem-solving skills

Leadership skills

Change management

Conflict resolution

Job description

Gopuff is seeking a Cafe Manager to join the Starbucks Operations team. We are looking for a self-starting and entrepreneurial leader. The Starbucks Cafe Manager role is an exciting and fast-paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a team of Lead Baristas and Baristas overseeing the Starbucks licensed store operations. You’ll have previous experience in leading a team in a dynamic retail or hospitality environment. You’ll understand your market, get to know the competition, and identify opportunities to drive store profitability and your business forward.

Ultimately, the success of the operation rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper-focused on delivering a perfect experience for our customers.

We put our customers first.

Responsibilities

1. Lead all Starbucks operations, including deliveries, inventory management, and equipment maintenance, ensuring smooth functioning and optimal performance.
2. Drive improvements in key performance indicators (KPIs) such as Production Time, Order Defect Rate, and Cost Per Order. Train and coach baristas to prioritize safety, adhere to standard work procedures, and maintain productivity.
3. Ensure financial success by meeting budget targets for productivity, labor, and other expenses, contributing to the overall profitability of the site.
4. Maintain compliance with Gopuff and legal regulations, analyzing reports to interpret and enforce policies and procedures.
5. Implement and monitor Safety and Human Resource compliance measures, ensuring the safety of personnel and products, and conducting quality assurance reviews.
6. Develop and execute action plans to enhance facility performance, providing guidance on company programs and maintaining confidentiality of information.
7. Create strategies to enhance safety, foster a positive culture, and improve financial performance at the facility.
8. Oversee store operations, ensuring coverage during scheduled shifts, peak times, and weekends, fostering a seamless customer experience.
9. Utilize data analysis and observations to make informed decisions, enhancing both customer satisfaction and overall store performance.
10. Collaborate with leaders to manage labor effectively within budget constraints and implement forecasting and scheduling tools.
11. Drive operational excellence and business results by cascading and implementing new initiatives, supporting team growth through coaching and development, and setting ambitious yet achievable goals to improve performance.

Qualifications

• 2 years of manager/supervisor experience, with 1 year in QSR and/or cafe preferred
• Strong organizational, interpersonal, and problem-solving skills
• Strong skills with conflict resolution
• Entrepreneurial mentality with experience in a sales-focused environment
• Strong leadership skills and the ability to coach and mentor team partners with professional maturity
• Proficiency in computer usage, email, and Google Suite
• Proven track record of being a change agent with improving processes and efficiencies

Benefits

• Comprehensive medical, dental, and vision insurance, optional FSAs and HSA plans, 401k, commuter benefits, and supplemental employee, spouse, and child life insurance.
• Gopuff employee discount
• Career growth opportunities
• Internal rewards programs
• Company equity program

Pay

• Salary ranges for Philadelphia, PA: $42-44k, based on market pricing and location-specific labor indices.
• Starting pay will be determined based on skills, experience, qualifications, location, and market conditions.

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on any protected characteristic. We believe in diversity and encourage any qualified individual to apply.