Starbucks Cafe Manager, Mesa, #305

GoPuff; Mesa (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

GoPuff is seeking a dynamic Cafe Manager to oversee operations in its Starbucks licensed store. The role involves leading a team to enhance customer experience, driving KPIs, and ensuring financial and operational compliance. Ideal candidates will have leadership experience, and strong organizational skills, with a focus on sales and team development.

Benefits

Comprehensive medical, dental, and vision insurance

Gopuff employee discount

Career growth opportunities

Internal rewards programs

Company equity program

Qualifications

• At least 2 years of management experience, preferably in QSR/cafe.
• Proven leadership and mentoring capabilities.
• Strong skills in conflict resolution and fostering a positive culture.

Responsibilities

• Lead operations while managing team responsibilities and key performance indicators.
• Train and coach baristas prioritizing safety and productivity.
• Ensure financial success by meeting budget targets.

Skills

Organizational skills

Interpersonal skills

Problem-solving skills

Conflict resolution

Leadership

Sales-focused mentality

Tools

Google Suite

Job description

Gopuff is seeking a Cafe Manager to join the Starbucks Operations team. We are looking for a self-starting and entrepreneurial leader. The Starbucks Cafe Manager role is an exciting and fast-paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a team of Lead Baristas and Baristas overseeing the Starbucks licensed store operations. You’ll have previous experience in leading a team in a dynamic retail or hospitality environment. You’ll understand your market, get to know the competition, and identify opportunities to drive store profitability and your business forward.

Ultimately, the success of the operation rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper-focused on delivering a perfect experience for our customers. We put our customers first.

Responsibilities

• Lead all Starbucks operations, including deliveries, inventory management, and equipment maintenance, ensuring smooth functioning and optimal performance.
• Drive improvements in key performance indicators (KPIs) such as Production Time, Order Defect Rate, and Cost Per Order.
• Train and coach baristas to prioritize safety, adhere to standard work procedures, and maintain productivity.
• Ensure financial success by meeting budget targets for productivity, labor, and other expenses, contributing to the overall profitability of the site.
• Maintain compliance with Gopuff and legal regulations, analyzing reports to interpret and enforce policies and procedures.
• Implement and monitor Safety and Human Resource compliance measures, ensuring the safety of personnel and products, and conducting quality assurance reviews.
• Develop and execute action plans to enhance facility performance, providing guidance on Company programs and maintaining confidentiality of information.
• Create strategies to enhance safety, foster a positive culture, and improve financial performance at the facility.
• Oversee store operations, ensuring coverage during scheduled shifts, peak times, and weekends, fostering a seamless customer experience.
• Utilize data analysis and observations to make informed decisions, enhancing customer satisfaction and overall store performance.
• Collaborate with leaders to manage labor effectively within budget constraints and implement forecasting and scheduling tools.
• Drive operational excellence and business results by cascading and implementing new initiatives, supporting team growth through coaching and development, and setting ambitious yet achievable goals to improve performance.

Qualifications:

• At least 2 years of manager/supervisor experience; 1 year in QSR and/or cafe is preferred.
• Strong organizational, interpersonal, and problem-solving skills.
• Strong skills with conflict resolution.
• Entrepreneurial mentality with experience in a sales-focused environment.
• Strong leadership skills and the ability to coach and mentor team members with professional maturity.
• Proficiency in computer usage, email, and Google Suite.
• Proven track record of being a change agent, improving processes and efficiencies.

Benefits

• Comprehensive medical, dental, and vision insurance, optional FSAs and HSA plans, 401k, commuter benefits, and supplemental life insurance for eligible employees.
• Gopuff employee discount.
• Career growth opportunities.
• Internal rewards programs.
• Company equity program.

At Gopuff, we understand that life can be unpredictable. Whether you forget the milk, run out of pet food, or need ice cream at 11 pm, we’re here to deliver what you need in minutes.

We’re building a team of motivated individuals to help us bring a new age of convenience and predictability to an unpredictable world.

If you’re interested, join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace. We do not discriminate based on race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, disability, or any other characteristic protected by law. We value diversity and encourage all qualified individuals to apply.