Starbucks Cafe Manager, Germantown, #176

GoPuff; Philadelphia (Philadelphia County); On-site; USD 41,000 - 43,000; Full time

Job summary

Gopuff is looking for a Cafe Manager to lead the Starbucks Operations team in Philadelphia. This role involves overseeing team performance, improving store profitability, and ensuring compliance with safety regulations. The ideal candidate will have managerial experience, strong leadership skills, and a drive for operational excellence.

Benefits

Comprehensive medical, dental, and vision insurance

401k and commuter benefits

Career growth opportunities

Company equity program

Qualifications

• 2 years of manager/supervisor experience, preferably in QSR/cafe.
• Strong organizational, interpersonal, and problem-solving skills.
• Proven leadership skills and ability to coach team members.

Responsibilities

• Lead all Starbucks operations including deliveries and inventory management.
• Drive improvements in KPIs such as Production Time and Order Defect Rate.
• Train and coach baristas to prioritize safety and standard procedures.

Skills

Organizational skills

Interpersonal skills

Problem-solving skills

Conflict resolution skills

Entrepreneurial mentality

Leadership skills

Proficiency in computer usage

Job description

Gopuff is seeking a Cafe Manager to join the Starbucks Operations team. We are looking for a self-starting and entrepreneurial leader. The Starbucks Cafe Manager role is an exciting and fast-paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a team of Lead Baristas and Baristas overseeing the Starbucks licensed store operations. You’ll have previous experience in leading a team in a dynamic retail or hospitality environment. You’ll understand your market, get to know the competition, and identify opportunities to drive store profitability and your business forward.

Ultimately, the success of the operation rests on your shoulders and is determined by your ability to execute and effectively lead a team focused on delivering a perfect experience for our customers. We put our customers first.

Responsibilities

• Lead all Starbucks operations, including deliveries, inventory management, and equipment maintenance, ensuring smooth functioning and optimal performance.
• Drive improvements in key performance indicators (KPIs) such as Production Time, Order Defect Rate, and Cost Per Order.
• Train and coach baristas to prioritize safety, adhere to standard work procedures, and maintain productivity.
• Ensure financial success by meeting budget targets for productivity, labor, and other expenses, contributing to the overall profitability of the site.
• Maintain compliance with Gopuff and legal regulations, analyzing reports to interpret and enforce policies and procedures.
• Implement and monitor Safety and Human Resource compliance measures, ensuring the safety of personnel and products, and conducting quality assurance reviews.
• Develop and execute action plans to enhance facility performance, providing guidance on company programs and maintaining confidentiality of information.
• Create strategies to enhance safety, foster a positive culture, and improve financial performance at the facility.
• Oversee store operations, ensuring coverage during scheduled shifts, peak times, and weekends, fostering a seamless customer experience.
• Utilize data analysis and observations to make informed decisions, enhancing customer satisfaction and overall store performance.
• Collaborate with leaders to manage labor effectively within budget constraints and implement forecasting and scheduling tools.
• Drive operational excellence and business results by implementing new initiatives, supporting team growth through coaching and development, and setting goals to improve performance.

Qualifications:

• 2 years of manager/supervisor experience, with 1 year in QSR and/or cafe preferred
• Strong organizational, interpersonal, and problem-solving skills
• Strong conflict resolution skills
• Entrepreneurial mentality with experience in a sales-focused environment
• Proven leadership skills and ability to coach and mentor team members with professionalism
• Proficiency in computer usage, email, and Google Suite
• Ability to lead in an ever-changing environment and improve processes and efficiencies

Benefits

• Comprehensive medical, dental, and vision insurance, optional FSAs and HSA plans, 401k, commuter benefits, and supplemental life insurance
• Gopuff employee discount
• Career growth opportunities
• Internal rewards programs
• Company equity program

Pay:

• Salary varies based on location and market pricing. For Philadelphia, PA: $41-43k.
• Starting pay depends on skills, experience, and market conditions.

At Gopuff, we understand that life can be unpredictable. We aim to deliver your wants and needs in minutes, providing convenience in an unpredictable world.

Join us on Team Blue if you're excited about this opportunity.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace free from discrimination based on any protected characteristic.