Starbucks Barista

Fred Meyer; Warrenton (OR); On-site; USD 19,000 - 25,000; Full time

Job summary

Fred Meyer is seeking a friendly team member to provide exceptional customer service in a coffee/department setting. You will assist customers with product questions, prepare beverages to standard recipes, and process transactions while maintaining a welcoming atmosphere.

Responsibilities include promoting teamwork, keeping stock fresh and correctly portioned, and ensuring safety with proper equipment use. Prior experience is a plus in a fast-paced environment.

Qualifications

• Excellent customer service skills.
• Experience in customer service or food/beverage environment preferred.
• Ability to create welcoming environment and answer questions about products.
• Knowledge of department/store products and ability to make recommendations.
• Collaborate with coworkers to promote teamwork and achieve store goals.
• Prepare beverages to recipes and standards and process transactions with accuracy.
• Offer product samples and inform customers of specials.
• Ensure fresh products and correct portion sizes to prevent shrink.
• Operate kitchen equipment including espresso machines, blender, scales, and steamer.
• Label, stock and inventory department merchandise.
• Report discrepancies to department manager.
• Stay updated with ads and promotions.
• Follow safety procedures and food safety regulations.

Responsibilities

• Provide excellent customer service and answer questions about products.
• Prepare and serve beverages following recipes and standards.
• Handle transactions using company best practices and maintain accuracy.
• Collaborate with team to meet store goals and ensure a welcoming environment.
• Keep products fresh, properly labeled, and well stocked.
• Inform customers of coffee shop specials and offer samples.
• Use kitchen equipment safely and maintain cleanliness and organization.
• Report any safety issues or equipment malfunctions to management.

Skills

Customer service

Communication

Teamwork

Adaptability

Problem solving

Multitasking

Cash handling

Tools

Espresso machine

Refrigeration units

Ovens

Slicers

Blender

Job description

Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit. Treat customers/employees in a fair and ethical manner, promoting an inclusive work environment, being a responsible member of the community, providing the right products at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Minimum

• Excellent customer service skills

Desired

• Any previous comparable experience
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Collaborate with associates and promote teamwork to help achieve company/store goals
• Prepare beverage selections to recipe and standards and to customer's requests using proper equipment; tender transactions using company best practices
• Offer product samples to help customers discover new items or products for which they inquire about; inform customers of coffee shop specials
• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink
• Recommend coffee shop items to customers to ensure they get the products they want and need
• Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines; prepare, package, label and inventory ingredients in merchandise
• Check product quality to ensure freshness; review "sell by" dates and take appropriate action
• Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
• Label, stock and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Stay current with present, future, seasonal and special ads
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management; adhere to all food safety regulations and guidelines
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents; report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation