Starbucks Barista

Rivers Casino; Portsmouth (VA); On-site; USD 28,000 - 35,000; Full time

Job summary

Rivers Casino is seeking a customer service professional to join their team. The role involves engaging with customers, maintaining operational standards, and providing quality service to ensure a positive experience. Candidates should be adaptable, have strong communication skills, and be able to work in a dynamic environment.

Qualifications

• Must be 18 years or older.
• Preferred one year or more related experience.

Responsibilities

• Deliver legendary customer service to all customers.
• Maintain a clean and organized workspace.
• Assist with new partner training and positively reinforce performance.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Job description

Portsmouth
Rivers Casino Portsmouth
3630 Victory Blvd.
Portsmouth, VA 23701, USA

Portsmouth
Rivers Casino Portsmouth
3630 Victory Blvd.
Portsmouth, VA 23701, USA

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Responsibilities and essential job functions include but are not limited to the following:
• Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks.
• Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating the environment and customers for cues.
• Communicate information to the manager so that the team can respond as necessary to create the third Place environment during each shift.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Contributes to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Delivers legendary customer service to all customers by acting with a customer-comes-first attitude and connecting with the customer.
• Discovers and responds to customer needs.
• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Maintains a clean and organized workspace so that partners can locate resources and products as needed.
• Provides quality beverages, whole beans, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Recognizes and reinforces individual and team accomplishments by using existing organizational methods.
• Maintains regular and punctual attendance.

Minimum Education and Experience Requirements:

• Must be 18 years or older
• High school diploma or equivalent
• Preferred One year or more related experience

Knowledge, Skills, and Abilities:

• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling, and store safety and security, with or without reasonable accommodation
• Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication
• Meets required dress code
• Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, the quantity of ingredients, or substituted ingredients
• Available to perform many different tasks within the store during each shift

Certifications, Licenses, and/or Registrations:

• Gaming license/registration as required by jurisdiction(s).
• Ability to obtain a Food Handlers Certificate.

Physical Requirements:

• Must be able to work while standing for hours at a time.
• Must be able to lift up to 15 pounds at a time.
• Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.