Standards Compliance and Efficiency Administrator

VIA Metro Transit; San Antonio (TX); On-site; USD 64,000 - 87,000; Full time

Job summary

VIA Metro Transit seeks a Standards Compliance and Efficiency Administrator to lead compliance, audits, and policy administration within the VIA Transit Police Department.

The role oversees CJIS security, evidence handling, records management, and reporting systems, ensuring regulatory adherence and risk reduction across operations.

Qualifications

• Bachelor’s degree and five years of progressively responsible experience in law enforcement administration, public safety administration, or related field; substitution allowed year-for-year up to four years.
• CJIS fingerprint-based background check required and CJIS eligibility maintained.
• Master’s degree preferred; experience with accreditation, auditing, and compliance programs is a plus.
• Knowledge of Texas laws, public records requirements, and CJIS security requirements.

Responsibilities

• Develops and maintains departmental policies, procedures, directives, and administrative orders to ensure compliance.
• Conducts audits and inspections of police operations including CJIS and records management.
• Reviews offense, incident, and arrest reports for completeness and accuracy against standards.
• Monitors compliance with laws, accreditation standards, and internal policies.
• Serves as liaison with regulatory agencies, auditors, and partners.

Skills

Analytical skills

Attention to detail

Communication skills

Microsoft Office

Education

Bachelor’s Degree in Criminal Justice

Bachelor’s Degree in Public Administration

Bachelor’s Degree in Business Administration

Master’s Degree in Criminal Justice

Tools

CJIS systems

Records management systems

Job description

Standards Compliance and Efficiency Administrator - 381

63,855 - 87,378 USD per year

Posted 2 days ago

Description

GENERAL DESCRIPTION OF WORK:

Provides administrative, technical, and operational support to the VIA Transit Police Department, including management of critical law enforcement systems, records, evidence, and reporting functions. Serves as a key advisor on departmental professional standards, operational accountability, and regulatory compliance. Ensures departmental policies, procedures, and operational practices remain compliant with applicable Federal, State, and local regulations, transit policing standards, Criminal Justice Information Services (CJIS) requirements, and industry best practices. Supports organizational transparency, risk reduction, and continuous improvement initiatives through audits, inspections, administrative reviews, and policy development.

ESSENTIAL FUNCTIONS:

Develops, evaluates, and maintains departmental policies, procedures, directives, and administrative orders to ensure compliance with applicable laws, regulations, transit policing standards, and industry best practices.

Conducts periodic audits and inspections of police department operations, including evidence/property rooms, records management processes, CJIS compliance, and related administrative functions.

Reviews offense reports, incident reports, arrest reports, and supplemental documentation for completeness, accuracy, compliance, and adherence to departmental standards.

Monitors departmental compliance with State and Federal regulations, accreditation standards, and internal policies.

Serves as a liaison with external regulatory agencies, accreditation bodies, auditors, and criminal justice partners as assigned.

Assists with development and delivery of departmental training related to policies, policing, and public safety operations.

Supports risk management, quality assurance, and organizational accountability initiatives.

Assists command staff in identifying operational deficiencies, policy gaps, liability concerns, and corrective action recommendations.

Serves as Property and Evidence Custodian, ensuring proper intake, storage, tracking, and disposition of evidence.

Manages and maintains the Citation Book System, including inventory control and distribution.

Administers the Body-Worn Camera Program, including data management and compliance.

Coordinates and tracks TCOLE (Texas Commission on Law Enforcement) training, certifications, and licensing records.

Serves as the CJIS Terminal Agency Coordinator (TAC), ensuring compliance with CJIS security policies and procedures.

Compiles and submits NIBRS (National Incident-Based Reporting System) monthly reports accurately and on time.

Acts as Records Management System (RMS) Administrator, maintaining system integrity and user access.

Assists with CJIS security training and ensures departmental compliance with all required standards.

Maintains accurate documentation and ensures confidentiality of law enforcement records.

Provides administrative and operational support to sworn personnel and command staff.

Serves as the project manager for Information Technology programs and contracts.

Coordinates and tracks Department of Transportation (DOT) physicals.

Oversees contractor badges and assists with proxy access control systems for VIA employees and contractors.

Performs other duties as assigned.

This job description excludes marginal functions that are incidental to performing the job. Other duties may exist.

REQUIRED EDUCATION AND EXPERIENCE:

Bachelor’s Degree in Criminal Justice, Public Administration, Business Administration, or related field and five (5) years of progressively responsible experience in law enforcement administration, public safety administration, or a related field. Experience may be substituted in lieu of education on a year-for-year basis up to four (4) years.

PREFERRED QUALIFICATIONS:

Master’s Degree in Criminal Justice, Public Administration, Business Administration, or related field.

Experience working within a police department, transit agency, public safety organization, or governmental entity.

Experience with policy development, accreditation processes, auditing, records management systems, or compliance programs.

ADDITIONAL REQUIREMENTS:

*Must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility.

*Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.

Knowledge of modern law enforcement administrative practices, policies, and procedures.

Knowledge of CJIS security requirements and criminal justice information systems.

Knowledge of evidence handling procedures, records retention requirements, and audit practices.

Knowledge of Texas Law, public records requirements, and applicable criminal justice standards.

Ability to analyze reports, identify deficiencies, and recommend corrective actions.

Ability to interpret laws, regulations, policies, and accreditation standards.

Ability to maintain confidentiality and exercise sound independent judgement.

Strong organizational, analytical, and problem-solving skills.

Excellent written and verbal communication skills.

Proficient in Microsoft Office applications and records management systems.

Ability to establish and maintain effective working relationships with employees, command staff, outside agencies, and stakeholders.

Ability to handle sensitive and confidential information with discretion.

Knowledge of law enforcement reporting systems and procedures, or ability to learn.

Ability to manage multiple tasks and meet deadlines.

Strong attention to detail and accuracy.

Must possess a valid Texas Driver’s license or ability to obtain one within six (6) months.

Must maintain confidentiality of sensitive law enforcement and personnel information.

Must be able to maintain good work attendance.

Safety Accountability Statement:

- Employees must consider safety in all tasks performed, as well as demonstrate safe judgment and decisions that not only maintain their own safety; but that of fellow employees and customers.

- Demonstrate a professional commitment to assure compliance with all organizational policies, practices, and programs related to safety, health, and system security.

- Employees have a responsibility to identify and report hazards, as well as potentially unsafe conditions, to your immediate supervisor or Safety Department.

- Employees are responsible, a nd required , to stop a job/task to prevent an unsafe incident or act from occurring. This acknowledges the threat of potential injury, property damage and the opportunity for better judgment to be used.

Must comply with and support all applicable VIA EEO Policies and Procedures.

PHYSICAL REQUIREMENTS:

Physical ability required to be mobile, bend, stoop, stand, reach, and occasionally lift 5-25 pounds of objects, such as files, equipment and supplies, and books.

Must have physical ability to use both hands and both feet concurrently.

Must have sufficient hearing to be aware of work-related environment.

WORK ENVIRONMENTS:

Work involves deadlines and multiple priorities.

Works within normal office environment.

Work hours are typically normal business hours, but could involve early morning, evening, late, or overnight hours, as well as weekends and holidays, as necessary, to support departmental operations.

VIA is an Equal Employment Opportunity Employer, providing equal opportunity to all qualified individuals, regardless of race, color, religion, age, sex, national origin, veteran status, genetic information, or disability.