Standardized Patient Program Manager

Biological Sciences Division at the University of Chicago; Chicago (IL); On-site; USD 70,000 - 95,000; Full time

Job summary

Biological Sciences Division at the University of Chicago is seeking an administrator to manage the Standardized Patient (SP) program and support the Clinical Performance Center (CPC) activities. You will train SPs, develop materials, coordinate events, and assist in curriculum-related projects.

The role requires a degree and 2+ years of administrative experience in student affairs, with strong interpersonal and organizational skills.

Qualifications

• Minimum requirements include a college or university degree in related field.
• 2 years administrative experience in student affairs administration.
• Bachelor’s degree in education, healthcare administration, management, communication, performing arts, public health, or another related field.
• Master’s degree strongly preferred.
• Excellent interpersonal and organizational skills.

Responsibilities

• Standardized Patient (SP) Training and Program Management: recruit, screen, train, and supervise SPs; develop manuals and event guides; plan and execute CPC events and sessions; refine student events and related materials.
• CPC Management: oversee CPC activities, manage session logistics and AV systems; ensure SP quality assurance; implement tech improvements; maintain SP database and calendars.
• Administrative Duties: provide support at committees; pursue professional development; manage SP laundry and office supplies; contribute to curriculum and program evaluation.

Skills

Interpersonal skills

Project management

Administrative coordination

Communication

Education

Bachelor’s degree in related field

Master’s degree preferred

Job description

About The Department

Department

BSD PSM - Curriculum - CPC

About The Department

The University of Chicago biomedical enterprise houses three entities: the Biological Sciences Division (BSD), the University of Chicago Medicine (UCM), and the Pritzker School of Medicine. Collectively called UCM, we are one of the nation's leading academic medical institutions and have been at the forefront of discovery, education, and clinical care since 1927. Located 20 minutes south of downtown Chicago, our Hyde Park main campus provides a single environment for learning, world-renowned basic science and clinical research, and outstanding clinical care.

The BSD Is The Largest Academic Unit Within The University. The BSD Is Comprised Of Faculty From Ten Basic Science Departments, 13 Clinical Departments, And Several Centers And Institutes. The Approximately 1,300 Faculty And 3,000 Staff Members Working In The BSD Collaborate Across The Organization To Achieve Our Mission, Vision, And Values (MVV):

MISSION: As part of the University of Chicago, we pursue globally impactful solutions to seemingly unsolvable challenges. Through our rigorous research, innovative education, and comprehensive care and healing, we collaborate on life-changing advancements that create meaningful results for our community and the world, including a greater, more equitable future for all.

VISION: Together, we elevate the human experience with knowledge and health care.

Values:

• Commit to Excellence: We contribute our exceptional talents to all we do and empower the same spirit of excellence in others.
• Embrace Curiosity: We stay open to new ideas, champion diverse perspectives, and drive a culture of thoughtful risk-taking to deliver transformative innovation.
• Embody Equity: We identify systemic issues and then foster change to drive a more equitable environment inclusive of diverse people, ideas, and fields of science.
• Grow Together: We meaningfully collaborate with one another to create something bigger than we could ever achieve alone.
• Make a Difference: We lead with heart and compassion in all our interactions. We create positive change in our areas of influence, whether expanding scientific inquiry, developing the next generation of leaders, or healing our community.
• Take Ownership: We accomplish what we say we will and hold ourselves and one another accountable for our actions.

The MVV serves as our True North, charting our strategic plan for the next ten years and beyond. It is an exciting time to be a part of the University of Chicago and the BSD. Our team is helping to shape the future for our learners, staff, faculty, patients, and community.

Job Summary

Works independently with a reporting line to the Director of Operations, Clinical Performance Center and Standardized Patient Education Program, Director of Medical School Education, and the Faculty Medical Director of the Clinical Performance Center. Manages the Standardized Patient (SP) program and oversees the training and supervision of the standardized patients to participate in the education of medical students and health professionals and to support the teaching, assessment and evaluation of the curriculum as defined by the faculty. Participates in the administration of the clinical skills courses as it relates to standardized patients and all Clinical Performance Center activities.

Responsibilities

Standardized Patient (SP) Training and Program Management

• Recruit, screen, train, and supervise standardized patients according to methodological standards.
• Develop training manuals/aids and event guides for event managers, proctors, and SPs for events.
• Anticipate and initiate planning/preparations for complex, detailed projects and execute logistical management for Clinical Performance Center program events, including but not limited to, sessions related to Clinical Skills & Reasoning I-IV courses; clerkship OSCEs; CPX; faculty development programs; and UC Simulation events.
• Assist in the development and refinement of new student events and programs, including related materials (educational, assessment, training) and administrative protocols for standardized patient units.

CPC Management

• Leads the administration of CPC activities and ensure program development and implementation aligns with goals of Pritzker curriculum.
• Manage session logistics and SimIQ, online video capture storage system and assessment tool, for all medical students, participating faculty members, and troubleshoot CPC AV system, and computers as needed.
• Oversee SP quality assurance through monitoring activities and implementation of strategies for improvement/correction.
• Identify and implement technological improvements as related to student and faculty use of the CPC.
• Maintain SP database and records, CPC Canvas site, CPC calendar, and spreadsheets recording information regarding all SP and simulation events.

Administrative Duties

• Provide administrative support at Clinical Skills Committee meetings.
• Pursue continued professional development in the field of SP methodology.
• Assist in managing SP laundry and ordering necessary office supplies.
• Conducts research and development of curriculum, models, and best practices in the field of education. May work with school leadership teams to support school planning processes including needs assessments, goal setting, strategic planning, and determining strategies for curriculum selection and professional development. May lead the implementation of professional development workshops and individualized coaching efforts for principals, teachers, and other school staff.
• Plays a role in program evaluation and improvement efforts.
• Performs other related work as needed.

Education:

Minimum Qualifications

Minimum requirements include a college or university degree in related field.

Work Experience:

Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

Certifications:

Preferred Qualifications

Education:

• Bachelor’s degree in education, healthcare administration, management, communication, performing arts, public health, or another related field.
• Master’s degree strongly preferred.

Experience:

• 2 years administrative experience in student affairs administration.

Preferred Competencies

• Excellent interpersonal skills, with the ability to work effectively with stakeholders at all levels of the organization (students, CPC staff, faculty, PSOM staff, and SPs).
• Excellent project management and administrative skills with demonstrated skill in multi-tasking complex projects and follow-through to accurate completion.
• Ability to communicate effectively, maintain confidentiality, manage stressful situations, and work multiple projects simultaneously.
• Ability to effectively lead, motivate, engage, and influence diverse group of part-time employees.
• Ability to work independently while possessing demonstrated ability to work alongside faculty and senior staff in a 'matrixed' rather than 'siloed' organization.

Working Conditions

• Office environment.
• Ability to work flexible schedule with varied hours (days, occasional evenings & weekends).
• Ability to travel to represent PSOM at local/ regional/international conferences and educational events.

Application Documents

• Resume (required)
• Cover Letter (required)

Job Family

Academic Affairs

Role Impact

Individual Contributor

Scheduled Weekly Hours

40

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Pay Rate Type

Salary

FLSA Status

Exempt

Pay Range

$70,000.00 - $95,000.00

The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible

Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

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