Standard Commercial Lines Account Manager

Ip Sk

Akron (OH)

Hybrid

USD 70,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Health, dental and vision insurance

Company-funded HSA

Life insurance

401(k) with employer match

Paid time off

Job summary

A leading insurance firm in Akron, Ohio, is seeking a Commercial Account Manager to enhance client relationships and deliver exceptional service. The role involves managing a portfolio of commercial lines while supporting and retaining clients. The ideal candidate will have over 5 years of experience in commercial insurance and an active Ohio license. A commitment to professional development is essential, along with strong analytical and communication skills. The position offers a hybrid work environment and numerous benefits including health insurance and a 401(k) plan.

Qualifications

5+ years of commercial lines P&C insurance experience.
Active Ohio P&C insurance license.
Proficient in AMS-360 and Microsoft Office.

Responsibilities

Develop trusted partnerships with clients and underwriters.
Manage renewal processes and conduct service calls.
Ensure compliance and accuracy in all client files.

Skills

Analytic skills

Communication skills

Decision-making

Interpersonal presence

Education

High school diploma or GED

Active Ohio P&C license

Tools

AMS-360

ImageRight

Microsoft Office

Job description

Standard Commercial Account Manager

Location: Ohio

Employment Type: Full-Time and Hybrid

Job Summary

Are you a relationship-driven insurance professional who thrives on delivering exceptional service? As a Commercial Account Manager (CAM) you’ll play a key role in supporting and retaining a diverse portfolio of commercial lines clients. You’ll be the go-to expert for coverage placement, policy maintenance, problem resolution, and overall client satisfaction.

This position is ideal for a licensed insurance professional who enjoys building meaningful client relationships, navigating complex coverage needs, and helping businesses feel confident and protected.

Responsibilities

Build & Maintain Strong Relationships

Develop trusted partnerships with clients, underwriters, and producer

Maintain high satisfaction within your assigned book of business

Collaborate with carriers and specialty markets to find the best placement for clients

Support Producers & Drive Growth

Provide technical expertise to assist Producers with new business opportunities

Participate in servicing renewal accounts and exploring coverage enhancements

Review existing policies to identify upgrade or rounding opportunities

Deliver Exceptional Account Service

Manage renewal processes, beginning 90 days prior to expiration

Conduct regular service calls and respond to client inquiries

Process endorsements, certificates, audits, and change requests

Report claims in accordance with departmental guidelines

Ensure Accuracy & Compliance

Maintain accurate, real-time updated client files in agency management system to prevent E&O exposure

Process renewals in AMS-360, including billing, commissions, and coding updates

Issue certificates and endorsements, ensuring policy accuracy

Ensure agency-bill policies are invoiced accurately and in compliance with agency procedures

Act as a Key Liaison

Serve as the primary point of coordination among clients, carriers, and internal stakeholders

Manage carrier communications regarding inspections, underwriting requests, and compliance requirements

Track and follow up on outstanding items to ensure timely completion of service activities

Support new business and renewal workflows through coordination of required documentation

Escalate risks to service timelines or client satisfaction to leadership as appropriate

Promote seamless service delivery through cross-team collaboration

Other duties and projects, as assigned

Benefits Include

Health, dental and vision insurance from day one

Company-funded health savings account (HSA)

Life insurance, short and long-term disability insurance

401(k) with employer match

Paid time off, including summer hours and paid parental leave

Hybrid work location

And much more!

About Us

With 100+ years of history behind every client relationship, we’ve built a reputation on integrity, expertise, and the dedication of our people. That commitment has earned us recognition as a Top Insurance Employer and Top Insurance Workplace by Insurance Business America, a spot among the Top 100 Independent Insurance Agencies by Insurance Journal, and distinction as a leading Northeast Ohio agency by Crain’s Cleveland Business.

Founded in Akron, OH in 1910, we’ve grown to 250+ employees across 20+ locations in Ohio, Kentucky and Florida, while maintaining the personal, relationship driven service that sets us apart.

If you’re passionate about service, enjoy working with people, and want to build a rewarding career with a company that values both professional achievement and personal fulfillment, you’ll thrive at SeibertKeck Insurance Partners.

Our competitive edge comes from:

Regional specialization and deep market knowledge

Client education that emphasizes prevention over reaction

Access to regional, national, and international insurance markets

A reliable in-house claims service team that advocates for clients when it matters most

At SeibertKeck Insurance Partners, we go beyond premium. We reduce costs through proprietary risk-management and loss-control strategies, negotiate the best possible rates through strong carrier relationships, and support clients with responsive, around-the-clock claims partners.

We’re proud of where we’ve been, and even more excited about where we’re going!

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender, sexual orientation, veteran status, disability, age, or any other protected characteristic.

Requirements

Qualifications