Standard Commercial Lines Account Manager

SeibertKeck Insurance Partners; Lake Township (OH); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance from day one

HSA funded by company

Life and disability insurance

401(k) with employer match

Paid time off + parental leave

Hybrid work location

Job summary

SeibertKeck Insurance Partners is seeking a Commercial Account Manager to manage a diverse commercial lines book from Uniontown, Ohio. The role emphasizes relationship management, coverage placement, policy maintenance, and client satisfaction in an in-office, full-time setting.

The CAM will build strong client partnerships, support producers with new business opportunities, and coordinate with carriers to ensure accurate, compliant policies and timely renewals.

Qualifications

• 5+ years of commercial lines P&C insurance experience.
• Active Ohio P&C license.
• Strong communication and analytical skills.
• Ability to follow agency procedures.
• Commitment to continuing education.

Responsibilities

• Build & Maintain Strong Relationships with clients and carriers.
• Develop trusted partnerships with clients, underwriters, and producers.
• Maintain high satisfaction within your book of business.
• Collaborate with carriers and specialty markets to place coverage.
• Provide technical expertise to assist Producers with new business opportunities.
• Renewal servicing and coverage enhancements.
• Manage renewals 90 days before expiration; service calls and inquiries.
• Process endorsements, certificates, audits and change requests.

Skills

Relationship management

Client communication

Analytical skills

Attention to detail

Adaptability

Education

High school diploma or GED

Ohio P&C license

Job description

Description

Standard Commercial Account Manager
Location: Uniontown, Ohio

Employment Type: Full-Time and in office

Job Summary

Are you a relationship-driven insurance professional who thrives on delivering exceptional service? As a Commercial Account Manager (CAM) you’ll play a key role in supporting and retaining a diverse portfolio of commercial lines clients. You’ll be the go-to expert for coverage placement, policy maintenance, problem resolution, and overall client satisfaction.This position is ideal for a licensed insurance professional who enjoys building meaningful client relationships, navigating complex coverage needs, and helping businesses feel confident and protected.

Responsibilities

• Build & Maintain Strong Relationships
• Develop trusted partnerships with clients, underwriters, and producers
• Maintain high satisfaction within your assigned book of business
• Collaborate with carriers and specialty markets to find the best placement for clients

• Support Producers & Drive Growth
• Provide technical expertise to assist Producers with new business opportunities
• Participate in servicing renewal accounts and exploring coverage enhancements
• Review existing policies to identify upgrade or rounding opportunities

• Deliver Exceptional Account Service
• Manage renewal processes, beginning 90 days prior to expiration
• Conduct regular service calls and respond to client inquiries
• Process endorsements, certificates, audits, and change requests
• Report claims in accordance with departmental guidelines

• Ensure Accuracy & Compliance
• Maintain accurate, real-time updated client files in agency management system to prevent E&O exposure
• Issue certificates and endorsements, ensuring policy accuracy
• Ensure agency-bill policies are invoiced accurately and in compliance with agency procedures

• Act as a Key Liaison
• Serve as the primary point of coordination among clients and carriers.
• Manage carrier communications regarding inspections, underwriting requests, and compliance requirements
• Track and follow up on outstanding items to ensure timely completion of service activities
• Support new business and renewal workflows through coordination of required documentation
• Escalate risks to service timelines or client satisfaction to leadership as appropriate
• Promote seamless service delivery through cross-team collaboration

• Other duties and projects, as assigned

Qualifications We’re Seeking

• 5+ years of commercial lines P&C insurance experience
• Active Ohio P&C license
• High school diploma or GED
• Strong analytical, decision-making, and communication skills
• Ability to adapt to change and follow agency procedures
• Professional, polished interpersonal presence
• Commitment to continuing education

Benefits Include

• Health, dental and vision insurance from day one
• Company-funded health savings account (HSA)
• Life insurance, short and long-term disability insurance
• 401(k) with employer match
• Paid time off, including summer hours and paid parental leave
• Hybrid work location
• And much more!

About Us

With 100+ years of history behind every client relationship, we’ve built a reputation on integrity, expertise, and the dedication of our people. That commitment has earned us recognition as a Top Insurance Employer and Top Insurance Workplace by Insurance Business America, a spot among the Top 100 Independent Insurance Agencies by Insurance Journal, and distinction as a leading Northeast Ohio agency by Crain’s Cleveland Business.
Founded in Akron, OH in 1910, we’ve grown to 250+ employees across 20+ locations in Ohio, Kentucky and Florida, while maintaining the personal, relationship driven service that sets us apart.
If you’re passionate about service, enjoy working with people, and want to build a rewarding career with a company that values both professional achievement and personal fulfillment, you’ll thrive at SeibertKeck Insurance Partners.Our competitive edge comes from:

• Regional specialization and deep market knowledge
• Client education that emphasizes prevention over reaction
• Access to regional, national, and international insurance markets
• A reliable in-house claims service team that advocates for clients when it matters most

At SeibertKeck Insurance Partners, we go beyond premium. We reduce costs through proprietary risk-management and loss-control strategies, negotiate the best possible rates through strong carrier relationships, and support clients with responsive, around-the-clock claims partners.

We’re proud of where we’ve been, and even more excited about where we’re going!

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender, sexual orientation, veteran status, disability, age, or any other protected characteristic.

Requirements