Stand Operations Lead - Customer Experience Champion

Piedmont Beverage Co; Clemson, Northern (SC, KY); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Piedmont Beverage Company, a franchisee of 7 Brew, is seeking a Stand Manager to oversee daily stand operations, lead a high-energy team, and ensure top-notch customer service. The role reports to the Regional Manager and emphasizes a positive workplace culture alongside meeting financial targets.

Your responsibilities include growing the team, maintaining standards, and driving operational excellence while collaborating with HR, Training, and corporate partners.

Qualifications

• 1–3 years of leadership experience in a fast-paced, service-oriented environment.
• Strong problem-solving skills and ability to stay calm under pressure.
• Excellent communication, organization, and project-management abilities.
• Ability to stand for long periods and lift up to 50 lbs.
• Ability to work outside in all weather conditions.

Responsibilities

• Lead and develop the Team: Recruit, train, coach, and grow team members while fostering a culture of kindness, energy, excellence, and accountability.
• Ensure Operational Excellence: Oversee daily operations, maintain cleanliness and product quality, manage inventory, and ensure compliance with equipment, health, and safety standards.
• Deliver Outstanding Customer Experience: Create a welcoming environment, ensure fast and accurate service, resolve concerns quickly, and continuously improve service metrics.
• Drive Financial + Business Performance: Manage labor and cost controls, track stand performance, execute local marketing efforts, and maintain accurate cash handling.
• Communicate + Collaborate Effectively: Keep team members informed, partner with HR/Operations/Training, and maintain strong relationships with corporate partners and the community.

Skills

Leadership

Customer service

Communication

Problem-solving

Team management

Organizational skills

Project management

Outdoor work

Tools

Equipment troubleshooting

Job description

Piedmont Beverage Company, a franchisee of 7 Brew, is seeking a Stand Manager to oversee daily stand operations, lead a high-energy team, and ensure top-notch customer service. The role reports to the Regional Manager and emphasizes a positive workplace culture alongside meeting financial targets.

Your responsibilities include growing the team, maintaining standards, and driving operational excellence while collaborating with HR, Training, and corporate partners.